Both the shop and on line service are excellent. Online orders arrived beautifully packed, arrived on the date stated and included a packet of sweets(Thank you, Terry!) I will continue to be a custom... See more
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Made my first ever Jellycat purchase from this lovely shop online. After searching through facebook recommendations(there are a lot of scam jellycat sites!), I found Maybugs, who had both JCs I wanted... See more
Company replied
Amazing service very quick delivery received parcel this morning. Items very well packed a lot of care has gone into how the items were packed ,which is very nice too see definitely be buying again I... See more
Company replied
This was one of these companies I had never heard of which we all end up using when buying online. I checked them out on Trust Pilot, and was all positive. Bought on Monday evening, delivered on W... See more
Company replied
Company details
Written by the company
Founded in 2018 by couple Greg Rose and John Dale, Maybugs is a family run, independent gift and homewares store based in Sussex. Greg, with his years of retail buying experience and John with his customer service background, decided to open their first store in Hailsham selling ‘Beautiful Things for Fabulous People.’ Two further stores followed in Eastbourne in 2021 and Bexhill-On-Sea in 2022. Each of the Maybugs stores features a plethora of unique gifts, including many UK made items combined with some of the biggest gift and homewares brands in the UK. Now in their six year, Maybugs continues to go from strength to strength and has been recognised by business and retail awards at the highest levels. One of the cornerstones of the Maybugs business is that we are not just a shop, but also part of the community in each of the towns where we are based. We actively support many local causes and charities, giving back to the community who shop with us. Alongside these main sponsorship events, Maybugs also support hundreds of smaller charities / schools and good causes with raffle prizes and goody bag giveaways. Greg and John also actively work with the other business in their locations, and tirelessly support other independents via their social media platforms, encouraging customers to re-discover what’s on their local High Streets.
Contact info
129 Terminus Road Eastbourne BN21 3NR, BN21 3NR, Eastbourne, United Kingdom
- 01323 841 037
- customerservice@maybugs.co.uk
- maybugs.co.uk
People also looked at
Jellycat order - one happy customer
I ordered new Jellycats from Maybugs and couldn’t be happier with the service! Shipped on the same day and arrived 2 days later all wrapped beautifully and perfectly packaged. Thank you so much!
January 2, 2025
Unprompted review
Reply from Maybugs
Thank you so much, we really appreciate the feedback! xx
Super super happy
I ordered two jellycats of this website and they were with within days! Packaged beautifully and I got a little freebie bag of sweets which was super lovely! I highly recommend maybugs 🥰
December 24, 2024
Unprompted review
Reply from Maybugs
Thank you so much! xxx
Would shop again 100%
Ordered a jellycat from them as they were the only few left in stock. Slightly skeptical with ordering at first as I haven’t heard from them before, but the 20% off sale sold the deal. I will definitely recommend purchasing from them again, as well as you receive a 10% discount off repeat purchases.
December 17, 2024
Unprompted review
Reply from Maybugs
Thank you so much! xx
Excellent Customer Service
Excellent Customer Service. The gifts I ordered were wrapped and packaged lovely and delivered safely with no issues. Would definitely buy from Maybugs again & can highly recommend.
December 6, 2024
Unprompted review
Reply from Maybugs
Thank you so much! xx
Best customer service ever
I spend ages looking for a Jelly Cat bouquet to ask my sister to be my bridesmaid. I saw one on the website but it sold out while trying to secure my order. I emailed to see if the had any more, and Debbie quickly replied and made it possible for me to get their last one online. I ordered Sunday and it arrived Tuesday, beautifully wrapped and even had a note inside to say congratulations to us! A lovely experience. I’ll definitely be using them again!
December 3, 2024
Unprompted review
Reply from Maybugs
This is such a lovely story, I hope your Sister loved the bouquet! thank you for the lovely review xx
Got everything right
Good selection of products, very good prices, excellent customer service and care taken with psvking and sending the product. Define vack to order again. Thanks.
November 26, 2024
Unprompted review
Reply from Maybugs
Thanks so much x
Very Impressed
This was one of these companies I had never heard of which we all end up using when buying online. I checked them out on Trust Pilot, and was all positive.
Bought on Monday evening, delivered on Wednesday morning, so that is really next business day. Very impressed and would definitely recommend.
November 27, 2024
Unprompted review
Reply from Maybugs
Thanks for the lovely review x
Really impressed by the service and…
Really impressed by the service and speed of delivery. Beautifully packaged and little extra sweeties inside for the kids. I had to call the shop to ask about delivery and the person who picked up was friendly (and a human...not an auto response!)
I will definitely shop here again. Thank you.
November 22, 2024
Unprompted review
Reply from Maybugs
thank you for the review xx
Delivered on time
Delivered on time, beautifully packed, good easy swift service.
November 12, 2024
Unprompted review
Reply from Maybugs
thanks xxx
What a lovely company
What a lovely company, items arrived super fast , packaged beautifully , so happy to get my daughter a jellycat that had sold out everywhere else , would definitely use this company again
Thank you
October 18, 2024
Unprompted review
Reply from Maybugs
thank you for the review x
Excellent customer service
Excellent customer service, product arrived in good time, with a little present and a personalised packing message. Very cute!
October 8, 2024
Unprompted review
Reply from Maybugs
thank you for the review x
Lovely gift set
I ordered an Inis gift set for my friend, she absolutely adores this brand .It was a great price and it was packaged really well, and really cute to add a mini pack of sweets under the tissue paper ! Fast delivery too, I was at work when it arrived, and it was taken to the depot, which is only 10 minutes away , so it was easy to pick up from there . I recommend Maybugs, and would buy from this company again. Thank you !
Suzanne Parkes
October 7, 2024
Unprompted review
Reply from Maybugs
thank you so much xxx
First order but definitely not the last…
First order but definitely not the last from Maybugs. Ordered a Jellycat Fuddlewuddle ginger cat. Arrived promptly & beautifully packaged by Jaime. There was also a wee treat inside - thank you so much.
September 19, 2024
Unprompted review
Reply from Maybugs
Thanks for the review xxx
Halloween Jellycat order
Bought a halloween Jellycat which was packaged lovely with wrapping paper and a Haribo sweet! Thank you Netty! :)
September 9, 2024
Unprompted review
Reply from Maybugs
Thank you so much xx
Ordered a jellycat soft toy from…
Ordered a jellycat soft toy from Maybugs, the order came promptly, excellent secure packaging. Would definitely recommend this company 100%. Order came with a little extra gift ( thank you Debbie ♡) the order was certainly packed with love and care.
September 3, 2024
Unprompted review
Reply from Maybugs
Aww thank you x
My first experience with Maybugs
My first experience with Maybugs and I couldn't be happier! Delivered very quickly and packaged nicely in tissue paper. I will definitely use again. Many thanks
August 20, 2024
Unprompted review
Reply from Maybugs
Thank you xx
I placed an order on the website on…
I placed an order on the website on Tuesday at 13.39 & at 10.18 the following day I had received it. WOW, what superb service 😁 I will definitely be buying from them again. Delivery is free with a spend of £49.99 (which is very easy!!)
Absolutely perfect experience.
August 21, 2024
Unprompted review
Reply from Maybugs
We aim to please, thank you xxx
Amazing service
I ordered the Halloween jellycat I was missing from maybugs and I’m so glad I did the attention to detail when it came to packaging the order was phenomenal. The tissue paper and thank you card along with a bag of sweets the kids loved was just lovely and really showed the team went the extra mile. Super service and I will definitely be shopping again.
August 14, 2024
Unprompted review
Reply from Maybugs
Thank you so much x
A wonderful company
A wonderful company. I made a mistake on my order, contacted them as soon as I realised and they were so helpful to change it. My order came quickly and was beautifully packaged. Thankyou!
August 6, 2024
Unprompted review
Reply from Maybugs
Thanks for the review x
Always helpful and friendly with…
Always helpful and friendly with beautiful stock
July 27, 2024
Unprompted review
Reply from Maybugs
Thank you x
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