Both the shop and on line service are excellent. Online orders arrived beautifully packed, arrived on the date stated and included a packet of sweets(Thank you, Terry!) I will continue to be a custom... See more
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Made my first ever Jellycat purchase from this lovely shop online. After searching through facebook recommendations(there are a lot of scam jellycat sites!), I found Maybugs, who had both JCs I wanted... See more
Company replied
Amazing service very quick delivery received parcel this morning. Items very well packed a lot of care has gone into how the items were packed ,which is very nice too see definitely be buying again I... See more
Company replied
This was one of these companies I had never heard of which we all end up using when buying online. I checked them out on Trust Pilot, and was all positive. Bought on Monday evening, delivered on W... See more
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Company details
Written by the company
Founded in 2018 by couple Greg Rose and John Dale, Maybugs is a family run, independent gift and homewares store based in Sussex. Greg, with his years of retail buying experience and John with his customer service background, decided to open their first store in Hailsham selling ‘Beautiful Things for Fabulous People.’ Two further stores followed in Eastbourne in 2021 and Bexhill-On-Sea in 2022. Each of the Maybugs stores features a plethora of unique gifts, including many UK made items combined with some of the biggest gift and homewares brands in the UK. Now in their six year, Maybugs continues to go from strength to strength and has been recognised by business and retail awards at the highest levels. One of the cornerstones of the Maybugs business is that we are not just a shop, but also part of the community in each of the towns where we are based. We actively support many local causes and charities, giving back to the community who shop with us. Alongside these main sponsorship events, Maybugs also support hundreds of smaller charities / schools and good causes with raffle prizes and goody bag giveaways. Greg and John also actively work with the other business in their locations, and tirelessly support other independents via their social media platforms, encouraging customers to re-discover what’s on their local High Streets.
Contact info
129 Terminus Road Eastbourne BN21 3NR, BN21 3NR, Eastbourne, United Kingdom
- 01323 841 037
- customerservice@maybugs.co.uk
- maybugs.co.uk
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Excellent Service
Speedy delivery and the item was beautifully wrapped. Would definitely use again

Reply from Maybugs
Amazing as always!
Amazing as always!! Honestly it’s crazy! It’s packaged lovely with tissue paper and a sticker and then a little note of who packed it and the customer service is perfect! Lovely team!!!! I love this company!!!!

Reply from Maybugs
Brilliant service
Ordered diffuser and refills on Monday and they arrived Tuesday packed perfectly. Please support small businesses!

Reply from Maybugs
Very Pleased.great product
Received my order today. Beautifully packaged. With delicious milky treat. Thank you Netty. It was certainly packed with love and care. Will order again. Esme’❤️

Reply from Maybugs
AMazing service…
I have just ordered a jellycat for my daughters bday...I couldn't pay for the order online and straight away they noticed and emailed me...Debbie was so helpful and the order came through really quickly..the jelly cat was wrapped beautifully and even had a packet of haribos included ..have been so impressed with their service, I will definately be using them again 😃😃

Reply from Maybugs
Found this company when researching…My order of Inis perfume
Found this company when researching Inis perfume and was able to order perfume and cologne. Very well packed and arrived within a couple of days so I was very pleased.

Reply from Maybugs
Great UK Company
Found this company when browsing for a particular jellycat toy. Was great value and the delivery was excellent. Would happily use again.

Reply from Maybugs
Awesome company
Awesome company, legit Jellycats, arrived in 2 days—flawless!

Reply from Maybugs
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