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Mayfair plumbers Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(370)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ricki did an excellent boiler replacement

Ricki did a full boiler replacement. Very friendly, experienced and efficient, organised the job quickly after finding the old boiler had stopped working. Helpful in looking at all the cost options and did an excellent job, despite the awkward location of the boiler, completing the work in a long day. Very happy to recommend.

November 5, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Promptly attended

Arranged a visit in reasonable timescale. The work was carried out efficiently and the room was left clean and tidy.

November 6, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Overall Very Good

Andrew on site, top notch..
Billy in office most helpful.

November 6, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Helpful, comprehensive service

Plumber arrived early within time range agreed which was helpful. He found a number of problems in addition to the initial leak, explained them and with my agreement stayed until he had fixed them. Andrew was polite, friendly and helpful throughout.

November 5, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

5 year service for Idea Logic 30 Plus Combi

My ideal logic plus 30 combi boiler is 7 years old and has never been serviced, missed its important 5 year service. Since winter is approaching, I was concerned it might break down and also there's a safety issue with carbon monoxide leaks, if its not been serviced.
I placed a job on checkatrade and was immediately contacted and an appointment made for the service.
On the day George explained that he would be disassembling, cleaning, and replacing the burner gasket which can be a source of leaks.
All work was efficiently done and I was kept informed all along.
I'm pleased to recommend George and Mayfair Plumbers for their efficiency and professionalism.

October 25, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

We had no heating and no hot water and…

We had no heating and no hot water and was in desperate need to get this sorted.

Called mayfair and from the booking to the engineer attending was very easy and stress free attended within an hour and
We needed a new boiler and he fitted same day

Great communication, spotless work and even tidied up after himself

Well done mayfair would definitely recommend

October 20, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

First Class Service

Arrived on time. Very friendly, efficient and clear in explanation. Organised all parts and carried out installation of new boiler and recovery of underfloor heating. No time wasted and no mess. Thoroughly recommended.

October 23, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Had a polite and friendly plumber…

Had a polite and friendly plumber Darren Hurloll, who serviced my boiler today. He was a good listener to the issues I was experiencing and was able to recommend someone to fix the issues which were unrelated to the boiler service. He completed the boiler service and also recommended a better thermostat system. Thank you Darren and Mayfair plumbing.

October 23, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Very impressed with the professionalism…

Very impressed with the professionalism and service from Mayfair plumbers. From the initial conversation on the phone with Billy I was confident I was dealing with a caring reputable company. And then Aidan the plumber that came was very knowledgeable and personable, and dealt with the leak in swift yet efficient manner, knowing exactly what he was doing. I would certainly recommend them, and wouldn’t hesitate to use them for any plumbing issues in the future.

October 11, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 3 out of 5 stars

Good work but high cost

I had a leaking valve to my washing machine repaired. I was happy with the repairman and his work but thought the total bill of £468 for an hour's work excessive.

October 1, 2025
Unprompted review
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Reply from Mayfair plumbers

Hi Robert,

Thank you for your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and polite engineer arrived on time and left everything clean and tidy. Also gave advice on getting regular annual service and a chimney sweep to ensure a clear chimney for our gas fire. Would definitely use again

October 7, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Found Mayfair on check a trade and…

Found Mayfair on check a trade and response and quote for the booker service was quick and at a fair price. Aiden carried out the work and was extremely friendly and knowledgeable

Will be using the service again on an annual basis

October 7, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Mayfair Plumbers was great

Aiden was great, was very helpful and knowledgeable. Booked in for a boiler service. Previous company had left a sticker for a warning not to use but ensured me all was OK and it was only because they didnt didnt want to remove a panel to check the flue. Aiden without hesitation told me thats no trouble and he could remove the panel and check properly. Great service with a thorough check and very respectful and friendly. Would 100% recommend.

October 6, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

A reliable, top quality service

Would use their services again, no concerns at all.

October 3, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

My experience was great due to to the great custemer service received

My experience was great due to the excellent interaction with Elizabeth, her custemer service skills are brilliant.
And the icing on the cake was the engineer Aiden, if this is what good looks like he was it.
He was jovial, attentive and I think he is a great ambassador for his company
One happy custemer.
Mark

October 1, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Used Check a Trade and had a very quick…

Used Check a Trade and had a very quick phone call from Mayfair Plumbers. Job booked in timely. Plumber arrived on time, very knowledgeable resolved immediate issue and have prepared quote for complete repair. Happily recommend and using.

October 1, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Straight talking and super helpful

I got Mayfair Plumbers out to do a boiler service. They noticed right away that it had a problem with a leaky flue and investigated to figure out that it needed to be replaced. The engineer Andy was friendly, explained everything, and was really clear. He's now arranged to come back to replace the boiler the following day. It's going to be an expensive week but I'm glad that he found the problem and can fix it so promptly so I can have hot water without worrying about carbon monoxide.

September 25, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Excellent service

Charlie called the day before to ask exactly what he would be doing so he could bring the correct tools, and kept me updated on his arrival time.
He dealt with everything swiftly.

September 18, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Underfloor heating system

Andrew W. Was amazing! He easily installed our new underfloor heating units within a day and are so much better than our previous system. He was very knowledgeable about the system and extremely professional. I would highly recommend having him look into any issues you have. We for sure couldn’t not have done it without his expertise.

September 10, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

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