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Mayfair plumbers Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(370)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, office were great and engineer was very knowledgeable

December 2, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Extortionate!!!!!

Booked plumber to replace 2 taps, charged £140 for booking fee, rates are confirmed as £140 per hour, so we were expecting no more than 2 hours, we ended up paying £468 !!!!! (excluding the tap costs which we bought ourselves). We couldn’t say no as we would lose the £140 deposit. The plumber’s excuse was that he included the time parking, he wasn’t here more than 2 hours, we live in a modern flat with new pipes and sinks , easy to replace, so there was no justification. Do not book with Mayfair Plumbers

December 2, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re unable to locate your details on our system based on the information provided. Could you please email info@mayfairplumbers.London.

Rated 5 out of 5 stars

Reached out to Mayfair based on a…

Reached out to Mayfair based on a recommendation from a friend. From the very first phone call, everything was super professional, quick, and easy. Their customer service rep Sophie and the plumber Darrell were particularly amazing. Incredibly friendly and helpful

December 4, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

New taps

Andrew was very professional, he completed the task to our satisfaction. I will use Mayfair Plumbers again.

December 4, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Quick responsive company

Quick responsive company. Reliable and completed the job. Just a bit expensive.

December 4, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing help for urgent underfloor…

Amazing help for urgent underfloor heating fix! Customer service really helpful to find someone urgently who was able to solve the electric and plumbing issue. Would definitely recommend.

December 1, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast next day service.

Booked for next day, which was already a win in central London. Good communication on the day. Arrived on time and fixed the immediate problems with my heating (leaks) and explained what further work would be needed to bring it back to new condition.
Andrew was polite, informative, and also tracked time and let me know the cost of work and options on the day.

November 27, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New for old installation.

The plumber Andrew arrived promptly after telephoning me.
The job itself should have been straightforward but due to unforeseen conditions there was a couple of problems. In consultation with me these were overcome.
Andrew done a first class job and left the work site in a clean condition.

November 26, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New Toilet fitted

New Toilet fitted. Darren clean and tidy worker. Ive used Mayfair Plummers alot now. And will do in the future. I can highly recommend the service they give.

November 21, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great engineer who was very thorough &…

Great engineer who was very thorough & made sure both my tenant & myself were fully aware of everything

November 20, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricky who attended was very friendly…

Ricky who attended was very friendly and professional. He offered me options on how to handle the problem at hand. He actually made a great effort to try fix the problem without having to go into costly methods. The work was also guaranteed with paperwork provided quickly. I would highly recommend. Thank you Ricky !!

November 19, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A good shout

Prompt, polite, knowledgeable and honest.

November 19, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience with Mayfair plumbers

Great experience with Mayfair plumbers, great communication and explained everything to us.

November 17, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricki from Mayfair plumbers did a great…

Ricki from Mayfair plumbers did a great job. Nice bloke and professional. Left it tidy. Many thanks

November 18, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Reliable and Efficient

They were reliable and efficient and kept me the customer informed throughout the process,

November 13, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very happy customer

Very easy to arrange, arrived in time and Darren solved everything in one visit. Excellent.

November 14, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I recently used Mayfair Plumbers

I recently used Mayfair Plumbers, and the experience was outstanding. From the moment I contacted them, their team was professional, responsive, and genuinely committed to helping. They arrived on time, quickly diagnosed the issue, and explained everything clearly so I knew exactly what was happening and what my options were.

What truly stood out was their attention to detail and high-quality workmanship. The engineer was courteous, tidy, and efficient, making sure the job was completed to a high standard without cutting corners. They even followed up afterward to ensure everything was working perfectly — a level of care that’s rare these days.

If you’re looking for reliable, knowledgeable, and trustworthy plumbers, Mayfair Plumbers are exceptional. I highly recommend them and will definitely use their services again.

November 12, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Boiler replacement

Ricki was very professional in his work.
We would not hesitate in recommending Mayfair Plumbers.
Job was completed on time to a high standard.

November 12, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional, proactive, fast

I recently had a boiler replacement. Kevin was really knowledgeable and very proactive with communicating with me before and after the installation. He even came out on Saturday morning to try and get the old boiler through the weekend and was able to get the install done two days earlier than initially booked. His colleague Iso got the old boiler out and the install completed in a single day, and was clean, courteous and friendly during the job. I would certainly recommend this company to anyone seeking high standards and professionalism in their heating and plumbing needs.

November 10, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Quick response

Quick response. Very polite, honest, professional service.

November 7, 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

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