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Mayfair plumbers Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(370)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service, prompt and efficient. The engineer arrived within the allotted time and cracked straight on! Superb comms throughout! Highly recommended!

January 22, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mark was excellent

January 21, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Just superb

I wish I could give Kevin at Mayfair Plumbers a million stars. After having our boiler break and having 7 British Gas engineers in to look and it and no one able to fix it I was very much at the point of giving up - enduring no hot water or heating through the coldest weather we've had for nearly 2 months.
We contacted Mayfair Plumbers and were beyond delighted that they sent us Kevin - who was incredibly experienced, there is nothing about boilers he doesnt know. I can't rate Kevin highly enough - he was so calm, so helpful and did a deep dive into the issue that no one else seemed to be able to sort.
Thanks to Kevin my boiler has been running so smoothly - its beyond amazing to have a warm flat again and a hot shower. I really thought it could never be fixed but he managed it.
From now on I am only trusting Kevin to sort this boiler out and will have him on speed dial for any plumbing issues.
Really cannot recommend highly enough.

January 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Highly recommend Mayfair plumbers!

Found Mayfair plumbers on Check a Trade and they came back with an estimate straight away and booked in 2 days after call. Really friendly engineer turned up and job done. Thanks. Jonathon & Wendy, Dunmow, Essex.

January 15, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mayfair Plumbers experience

Alan arrived on the day requested. He identified 2 problems caused by shoddy and incompetent third party contractors and was able to resolve both faults within the space of an hour. Have had no further problems with noises coming from the boiler room when the hot water taps in the bathroom and kitchen. are used. Would recommend Mayfair Plumbers if an emergency occurs.

January 8, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New Boiler installation

My mother’s boiler completely failed in January, and after a couple of very prompt visits from Kevin, it became clear that it needed to be replaced. Kevin was professional throughout and took care of everything from start to finish. The installation was carried out by Kevin and Iso, and I couldn’t be more grateful for how quickly and efficiently they worked. Both were extremely professional, and the whole process was handled smoothly and with great care.

January 6, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic service

The communication with Mayfair plumbers was great. They outlined what I should expect and gave an honest price. The technician who attended our house, Ryan, was absolutely fantastic. Incredibly polite, friendly and knowledgeable. He took the time to talk us through the problem and we couldn't recommend them more highly.

January 9, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Although expensive it was wirth it

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the job was completed. It turned out to be quite a complicated job so my initial concern, about the cost of the job, was laid aside. They did a good job and cleaned up well after themselves, helping me put back items we had had to move. This was in the recent cold spell so their quick response to turning off my boiler was very welcome.

January 6, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend this company, good communication throughout the whole process and very professional.

January 5, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Reliable and affordable plumbing…


Reliable and affordable plumbing service. Nazli was excellent and very easy to deal with.

December 11, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had a radiator issue.

I had a radiator issue that was causing uneven heating throughout the house. Nazli was the first person I spoke to and she was extremely helpful and reassuring. The engineer arrived on time, worked efficiently, and fixed the problem quickly with no delays. Very honest service, fair prices, and great communication from start to finish. Thank you Nazli and the engineer for such a smooth experience.

December 5, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Nazli was really good help during…

Nazli was really good help during communication with the company. Came on time and have no complaints!

December 11, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided.
He was very knowledgable and was very polite. He explained everything to me and was able to fit my oven.

December 22, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Recommend

Polite, friendly and efficient

December 17, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service polite and friendly…

Excellent service polite and friendly engineer came out same day reasonable price …great

December 18, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Gas cooker removal

Job was picked up very fast from checkatrade, booked in on the day. Very efficient booking service. Friendly heating engineer turned up on time and was super efficient. Minimal fuss all done to a high standard. Thank you

December 17, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very smooth service

Very smooth service. Andrew (plumber) was very knowledgeable and helpful with sorting my issue. Would recommend

December 16, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 3 out of 5 stars

Responded to my complaint very fairly and very swiftly

[Edit] I have removed the original complaint, because they responded very quickly and fairly and offered to refund the visit fee.

October 26, 2025
Unprompted review
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Reply from Mayfair plumbers

Hi Simon, thank you for getting in touch. i'm pleased to see we were able resolved your complaint.

Rated 5 out of 5 stars

Andrew = hero

Andrew is incredibly helpful and knowledgeable, what an amazing professional who has quite literally saved my house!

December 1, 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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