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Mayfair plumbers Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(370)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PLUMBING AND HEATING PROS!

Arrived and got me up and running within 24 hours of calling them! Would recommend far and wide!

March 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We had a very ancient central heating…

We had a very ancient central heating system that had started leaking water. Mayfair were able to send someone out to us at our earliest available time and he very quickly solved the problem and guided us through how to get it resolved. Essentially we needed a whole new system. Huge thanks to James Purser, and the other James who's surname I didnt catch. They managed to get a huge amount of work done with minimal disruption and in a good timescale. They were great despite our noisy dog and our ever questioning five year old! Left the place tidy and explained everything through with us. Highly recommended and will definitely go back if we need anything further doing.

February 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Helpful and efficient

Polite and helpful. The company were very adaptable in arranging an appointment that worked for me. I was kept informed about arrival time The safety certificate arrived promptly, almost before the plumber left.

March 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

George the boiler man is great

George the boiler man is great. Recently had a boiler service and thank god I did as he found my boiler was dangerous. Condemned it and fitted a Brand new boiler the following day. I am absolutely thrilled with george and Mayfair plumbers . Thanks again

February 19, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

HIU issues

Kevin was very proactive and called me ahead of time to discuss my options and was clearly very knowledgable, he fixed the problem and ensured everything was working properly, would highly recommend

February 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Andrew was excellent

Andrew was excellent. Arrived promptly, completed my scheduled boiler service quickly and efficiently while also giving me advice for future service needs. Very happy and will use Mayfair Plumbers again.

February 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren was great!

February 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very efficient

Very efficient - within 24 hours had a new boiler!!

February 19, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Super Kevin completed the job…

Super Kevin completed the job effectively & efficiently. Went above & beyond expectations was given great advice on my newly fitted boiler & radiators which was poorly fitted by British Gas . I would highly recommend this company for a competent service. Can’t thank them enough 5*

February 18, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Rapid response and great service

I received a call back almost instantly after my enquiry. The service was very good and Ricki our plumber attended the same day. We felt like we were in great hands throughout and would definitely use again.

February 13, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Beware company and engineer

Please be very careful using this company I arranged for one of their engineers who was actually a sub contractor they use named Kevin from another plumbing company I won't name, my tenants called saying there was a leak from the boiler and Kevin went to diagnose the issue, said I needed a new boiler and boiler controls it was far too dangerous to leave it on so isolated the boiler and left my tenants without heating, note this was last month when very cold. He then explained to me how dangerous it was and said flow and return was reversed and ready to explode putting the fear in me even though December passed gas safety tests without any issues. Kevins recommendation was to replace the boiler and controls at a cost shy under £5,000!!

I contacted gas safe and they inspected it and they said it was safe and needed spare parts as a repair was needed.

I arranged for a second engineer to attend and he ordered a manifold spares and fitted it in an hour and tested everything and PERFECT..

I will now be contacting Gas Safe regulator about this company and engineer in question as I strongly feel they are taking advantage of the vulnerability of people of their hard earned money during colder months.
This is all without correct investigation.

I will be contacting trading standards (I have already drafted a letter not sent yet) and I will not rest until I can probably save someone else from this financial loss

January 22, 2026
Unprompted review
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Reply from Mayfair plumbers

Dear Rav, we are currently investigating your negative review regarding the level of service received. Your feedback has been raised with the relevant teams and is being reviewed thoroughly. We take concerns of this nature seriously and will ensure they are addressed appropriately.

Rated 5 out of 5 stars

Called mayfair plumbers

Called mayfair plumbers, Had water coming through the ceiling of my air bnb late at night. They were out with in an hour and had it fix. Thank you again to George.

February 5, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Daylight robbery

Arrived nice and early on the day arranged. Told my drippping tap was just air and nothing they could fix when he realised hard to get to behind sink. Tried to charge me £400 for labour for another issue i had with broken sink drain and a part that cost £20. Ive since paid £120 inclusive of labour and the part and had it fixed elsewhere. Had to pay one hours labour in advance so lost 100 odd quid for being told and quoted that. Not good company i would avoid in future.

February 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re sorry that your experience didn’t meet expectations. Please contact our support team on 02036331526
so we can look into this matter and assist you further.

Rated 4 out of 5 stars

Great communication

Great communication, very helpful and informative about a small project I'm planning. Useful advice, opinion and suggestions.

January 29, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional and friendly

Very quick to get an appointment. Engineer called to say he was on his way. Job was done professionally with no mess made. Engineer was friendly and polite. Very good overall experience

February 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The man George was very thoughtful and…

The man George was very thoughtful and explained everything to me. All the rubbish was taken and the area left clean

January 30, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Problem solved

Knowledgable, professional and fixed the problem that had eluded others. Many thanks!

January 22, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Still waiting.

This is a gentle reminder to Mayfair Plumbers. In case you had forgotten. You promised to send me a parts and labour invoice to show how a pump I saw online for £85.20 resulted in a final bill for £720.00 to buy and install.

I know you kept me waiting on the day, but I still didn’t think it would take this long to let me have the receipt. Perhaps your festive season was very merry (unlike mine because of my massive credit card bill), and you have forgotten, I just thought I’d remind you.

Update.
Mayfairplumbers.london has flagged your review for containing defamatory content.

The decision
Good news — we've assessed the content flagged by the business, and determined that it's not defamatory. Therefore, we've put your review back online.

Nice try Mayfair Plumbers.

So, I had to call because they did not arrive at the specified time and no contact to let me know.

Turn up late, no apology!

The pump fitted is, Archergas Heating Standard 15-60/130. (Google it to see how much they cost).
Final bill for parts and labour, £720.00. My credit card company declined the transaction twice, because I do not usually spend that king of money. I had to confirm it was genuine. It was coming up to winter, and I was worried I would have no heating.

From the time I called Mayfair Plumbers to the time I confirmed with my credit card company that the transaction was genuine, was almost 3 hours to the minute. I cannot confirm the time they finally arrived and also, some time was spent getting the new pump. I really wish I had all that information so anyone reading this could work out for themselves what they think the breakdown for parts and labour was. Mayfair Plumbers have refused to provide the parts and labour receipt I was promised.

The new pump did not fix the problem; (Mayfair Plumbers had warned me that might be the case). Thankfully, another company fitted a new boiler for a lot less than Mayfair Plumbers had quoted me and included more extras.

I have stuck to the facts, that’s why Mayfair Plumbers have tried to find another way of getting my review removed. Do you really think Trust Pilot would allow a defamatory review on their website.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond. I would highly recommend Mayfair plumbers as a result.

January 23, 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish.
The staff on the phone are great and very polite and helpful.
My engineer, Ricky was professional, friendly, knowledgable and got the job done in good time.
Would highly recommend.

January 23, 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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