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Mayfair plumbers Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(370)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fradulent activities, a rip off - be aware!!

Very concerning experience with engineer James Purser.

Called out for an F.22 boiler error, he claimed the boiler needed £3,000 of major works and pushed for an immediate decision, warning of flooding and giving me no real alternative.

I got second opinions – the issue was simply low pressure, fixed in under 20 minutes for £227. Boiler now works perfectly.

This particular engineer is to be avoided at all costs!! He provided a misleading diagnosis, combined with pressure tactics to push unnecessary work. Stay clear!

April 1, 2026
Unprompted review
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Reply from Mayfair plumbers

Dear Dovile, we are currently investigating your negative review regarding the level of service received. Your feedback has been raised with the relevant teams and is being reviewed thoroughly. We take concerns of this nature seriously and will ensure they are addressed appropriately.

Rated 5 out of 5 stars

Sink drainage problem

Will was extremely helpful and keen to find the problem with the slow drainage of my sink.
He’s very professional and punctual.
His prices are very reasonable
Jackie

March 31, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Emergency biker replacement

What had been expected to be a routine service identified a serious safety issue. A new boiler was installed up and running by the end following day. Operatives worked till late in the evening to complete the job and cleared up very well too

March 24, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Punctual and efficient service

Punctual, friendly, great communication, delivered agreed outcomes on time. Would recommend James.

March 31, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Andrew ⭐️

Andrew was super helpful, would highly recommend

March 31, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Outstanding…

My whole experience with this company has been great, from booking in with Ellie all the way to Wesley's attendance and completion of the works.
We couldn't have asked for a better service if we tried!
Great job guys keep it up!

March 25, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professional approach

Very professional approach, kept me informed the whole way through the process and repair. Excellent communication and just generally a good company to deal with. Special thanks goes to the engineer and the service desk(Susan)

March 26, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren was excellent from start to…

Darren was excellent from start to finish. From the service visit to the following visit to install a new boiler. He arrived early and worked very late and with minimal fuss to make sure all the work was completed and all rubbish cleared also. Very satisfied.

February 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional and quick service

Engineer was very professional and quick. Gave advice on how to avoid problems in the future and was very polite.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Had to replace an expansion vessel in boiler

Had to replace an expansion vessel in our Boiler. Mayfair Plumbers came on time and fitted the supplied expansion vessel within 20 min but informed us that a pressure reducing valve was required. They quickly went out and got one and fitted it. Boiler working fine and would recommend Mayfair Plumbers again

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Expert Plumbers

Friendly and knowledgable plumber who quickly completed the job to a high standard. Would highly recommend.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Came to help find a leak

Came to help find a leak, arrived on time and was very helpful. Found the leak within 10 minutes, sent me the report, and advised on next steps.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Arrived on time, good advice

Arrived on time and with a 15 min pre-arrival call. Great advice, spotted some critical issues on the inspection which was missed by our previous boiler engineers over many years. Good service and they turn up on time - everything that you need.

March 17, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Plumbing problem

Excellent service from start to finish

March 16, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very good service

Very good service, the engineer provided a very clear explanation of the problem and made recommendations for us. The company on the whole have been very helpful

March 13, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mayfair Plumbers were fantastic

Mayfair Plumbers were fantastic. We received an extremely quick initial reply from the company in response to our query. Susan was very helpful and communicative throughout, and Lee was friendly and knowledgeable during the visit. He resolved our drainage issue and also discussed potential preventative actions.
After another company let us down the day before, this service was exactly what we needed. Thank you again for the prompt resolution.

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A shower cartridge needed changing

A shower cartridge needed changing. I had the part and Charlie attended and made the change quickly and without fuss. A first class service

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Efficient job done

Efficient job done

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Uninstalling old dishwasher & installed new one.

Rick was very helpful and put old dishwasher in my car. Installed new dishwasher.
Very impressed with his speed and efficiency.

March 10, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New unvented cylinder water heater installed.

Never used company before. I had noise coming from my water pipes early hours in the morning and thought my water heater was going to explode or something. Turned water off, found this registered company online and got through to customer service straight away and expressed my concerns and worries. The lady was lovely and was able to send a heating engineer that day! He was very polite rang me to tell me time of arrival, smartly dressed in uniform and he spotted the problem immediately with my useless description of the noise 😄 My water heater was years old more cost effective to replace than several parts needed. My own choice i was not forced as had issues with it before. The engineer confirmed he could get everything and come back the next day to replace old with new. Unfortunately my lift was broken so he had to carry all heavy equipment up and down 6 flights of stairs which he done several times in the day always being very professional and polite. I felt so sorry for him! Very tidy worker, patient, knowledgeable and totally put my mind at rest with concerns or worries i had. Definitely use this company again if all employees are like that! 👍

March 6, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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