Maze Outdoor Reviews 306

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

We have had our outdoor furniture for less than 4 years. Two years ago we noticed all the rattan under glass table was breaking but today I have noticed that it is actually collapsing!!! Make sure you... See more

Company replied

Rated 3 out of 5 stars

Quality and looks of our chairs and coffee table are good quality but i have to agree with bad customer service.sorry get your act together

Company replied

Rated 5 out of 5 stars

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged a... See more

Rated 5 out of 5 stars

We bought the maze 4x3m pergola with LED lights and 4 sides. Although the first attempt at delivery didn’t happen the team soon rescheduled and added a build package as a goodwill gesture. Excellent p... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

About Maze Outdoor

Written by the company

We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.

When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.

Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.

A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.

Contact info

3.6

Average

TrustScore 3.5 out of 5

306 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. Everything happened as and when it was supposed to, no issues at all with their service and on-going support. I've been delighted with our garden furniture and would definitely use this company again in the future.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service
The furniture is beautiful. The glass table top was smashed but was replaced and fitted with no issues
Would highly recommend this company

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service and product

From order to delivery the service was perfect. Special thanks to the Alan and Charlie who delivered the sets, built them within no time and took away all the packaging. Will definitely be using Maze again in the future.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning quality

Stunning quality. I've had a 4m x 4m pergola and spent a full day building it, but what a piece of kit. Really impressed with the quality and how easy to build. Came with full LED light system and 4 blinds. Even in wind and rain the roof let's no water through. Would recommend this pergola and Maze. All credit to you Maze Outdoor.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful delivery…

Friendly and helpful delivery personnel. Phoned in advance of arrival and helped with some unpacking as the box wouldn’t fit through the door. They also kindly took away the huge box.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from the guys delivering…

Great service from the guys delivering our bar fire pit dining set. They offered to assemble and remove packaging for a fee on the day and gladly took them up on the offer.
Friendly and efficient service all round.

August 1, 2023
Unprompted review
Rated 4 out of 5 stars

Great product, delivery and installation, Ok contact time

Navigating the website, choosing the right product and the checkout process was super easy.

Turn around time was less than 3 weeks, as I had to wait for it to be back in stock, which is fine. Probably could have been a bit quicker, as the company did have stock refill earlier, but then heard nothing from them until I phoned up.

Delivery and installation was done very effectively and efficiently in less than 2 hours.

The product looks amazing and works really well.

The only slight niggle I had was the communication was a bit lack from when the order was placed till delivery. Had to nudge them a few times to see what's going on and when delivery could be done.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service delivery driver call to say they were runny late but kept me updated quick and efficient delivery no mess thank you Maze

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service Promised 7-10 days but delivered next day and the delivery people were professional and courteous we chose the platinum delivery and it was!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Gold star item and service

After buying a ‘economic’ day bed from a household home store brand, which turned out to be complete waste of money. I decided to splurge on this outdoor fabric daybed, which was on offer and an extra reduction for July was applied at checkout. It was dispatched and delivered within 3 working days. And frequent updates on delivery provided.
The daybed is gorgeous and worth every penny. Only the legs needed assembly and were easy to fix.
I decided to pay for two person delivery with removal of packaging which was also a really good decision as the box was huge and really sturdy so disposable would have been a bit tricky.
The packet containing the screws and washers had split open and the drivers had spotted this and made sure we found all of them before leaving. They even gave me 2 extra screws out of their spares.
The cover that came with it looks really sturdy and fits perfectly unlike generic covers.
So to use a well known phrase ‘you get what you pay for’.
Great customer service and a fabulous piece of furniture that looks like it will last. Can’t praise MazeLiving enough.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I ordered on Monday and the garden furniture arrived on Wednesday! It’s really lovely, I have had Maze garden furniture before and was confident it would be quality and last forever!! I am not disappointed. Thank you

July 19, 2023
Unprompted review

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