Maze Outdoor Reviews 306

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

We have had our outdoor furniture for less than 4 years. Two years ago we noticed all the rattan under glass table was breaking but today I have noticed that it is actually collapsing!!! Make sure you... See more

Company replied

Rated 3 out of 5 stars

Quality and looks of our chairs and coffee table are good quality but i have to agree with bad customer service.sorry get your act together

Company replied

Rated 5 out of 5 stars

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged a... See more

Rated 5 out of 5 stars

We bought the maze 4x3m pergola with LED lights and 4 sides. Although the first attempt at delivery didn’t happen the team soon rescheduled and added a build package as a goodwill gesture. Excellent p... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

About Maze Outdoor

Written by the company

We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.

When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.

Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.

A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.

Contact info

3.6

Average

TrustScore 3.5 out of 5

306 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lovely solid furniture…

Lovely solid furniture much better than I expected, delivery updates provided and friendly efficient delivery. Easy to assemble and looks fabulous on our patio. Couldn’t ask for more!

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks, Josh

Delivered on time by 2 helpful men. Had an issue with delivery previously, but this was due to Maze not having sent the goods to Willmad. However, Josh from Willmad sorted it v efficiently. Thanks, Josh.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality Furniture and Superb Customer Service

We have bought all our garden furniture from Maze. I appreciate the market is flooded with garden furniture which looks the part and is much cheaper. We have fallen foul of that.

Maze furniture is always great quality and their customer service team are always polite, friendly and efficient.

Delivery was super quick on last purchase (paid for on Sunday and arrived on Wednesday). Delivery drivers were also very professional and efficient.

Would highly recommend Maze.

July 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great product and good service but the…

Great product and good service but the delivery driver was the best! Happy helpful and kind. It would of been nice to have had the box already built as the instructions were rather confusing and not as helpful as I would’ve wished for.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company Great Service Great Product

I already have Maze Rattan garden furniture
And decided to treat myself to a Bistro set to match my Rio
What can I say apart from another great product, delivered with care and kindness,
Thank you great service once more
Oh I also have ordered a second parasol already have one so that’s on its way
Thank you Maze

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from the moment I…

Excellent service from the moment I ordered online to the actual delivery. Only took 5 days and the 2 delivery guys were very pleasant, helpful and did a good job. Really pleased with our purchase and would recommend this company.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

… Lovely furniture and we are v pleased.

Garden furniture was delivered promptly within a week of ordering. Assembly was good and the boxes cleared away as promised. Word to the wise - you need to have sand for the base and if you don’t then you have to assemble the parasol yourself. Definitely a two person job!

Lovely furniture and we are v pleased.

July 4, 2023
Unprompted review
Rated 1 out of 5 stars

Very Poor Quality Flatweave Rattan - Literally Falling Apar.

Purchased a Maze flatweave rattan sofa set in 2017. After 3 years i noticed some splits, but thought nothing of it. Since then the rattan on the arms has literally broken into pieces. It is just brittle and falls apart. The whole set has always been covered during the winter, and in all honesty, hardly been used. I can only put it down to poor quality flat weave rattan (in my opinion not for for purpose). I understand the Maze warranty on the rattan is only 12 months, so no point going back to the retailer regarding this issue, however, I thought this issue should be brought to the attention of future purchasers of Maze products.

I have also posted this review against another company called Maze Rattan as they link to the same website. The reviews on that company are similar to mine with lots of people having issues with faulty rattan.

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very professional from start to finish. Delivered nicely and although it took a little time to put together, it wasn’t difficult and the furniture was very well wrapped and everything went beautifully. Now waiting for our next delivery of our sofas. Would order from Maze again. Thank you.

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Having paid £4000 for a pergola only to have the LED lights fail after 6months. No offer for replacement parts or support from the manufacturer after speaking to them for over 2 months via the retailer Matressman. Will not purchase from this manufacturer again.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Totally superb service

This company are totally professional from the person who takes your order to the cheerful delivery team.
Our terrific value garden set arrived beautifully packaged and , even better fully assembled.
Obviously time will tell but the furniture looks superbly made and we’re looking forward to many happy hours in our garden which has now become an added room thanks to Maze!

June 27, 2023
Unprompted review

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