mBitcasino Reviews 

481
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and attentiveness, often highlighting personal hosts who enhance their experience. Many people find the customer service exceptional, noting the team's dedication and positive approach in resolving issues. Reviewers also appreciate the website's ease of use, with deposits and withdrawals being quick and straightforward. However, some customers also noted issues with payment processes, reporting difficulties with withdrawals, including prolonged security checks and accounts being closed without payment. Others experienced issues with funds or accounts being locked during gameplay due to deposit-related problems.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's courteous, professional,... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast payouts and easy cashouts,... See more

Website

Reviewers express strong satisfaction with the website, with many considering it one of the best online... See more

Service

Reviewers highlight positive aspects of service, with many praising the customer service as the best and out... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the features included with mbit just a bit more than other popular casino's. The money back on your deposits is really great and being able to convert your bitty coins to crypto is cool. I ha... See more

Company replied

Rated 4 out of 5 stars

I've been with Mbit Casino I would say going on about 3 years. I enjoy the constant and consistent upgrading of new games. I have brought several people over to Mbit, some of which are vip now... See more

Company replied

Rated 4 out of 5 stars

For the most part everyone who's helped me on the chat is usually pretty helpful and kind. And it's great that it doesn't take too much time either they are generally pretty responsive

Company replied

Rated 4 out of 5 stars

I really enjoy mbit. I have been a participant of that casino for roughly 3 years it so. I love the easy deposits with the crypto of your choosing as weill as the prompt cash outs. I myself have one... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gaming service Provider

Written by the company

Established in 2014, mBitcasino is one of the premier, leading online crypto casinos. mBitcasino is the go-to solution for Bitcoin gaming for a growing number of people all around the world, and that’s no coincidence – we have the latest, most advanced Bitcoin games available, an innovative online gaming platform, and a website designed to be user-friendly and easy to use. We strive to offer our players the best gaming experience, with numerous games to play and win, consistent bonuses, and a friendly staff oriented towards player satisfaction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

481 reviews

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No recent history of asking for reviews

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4.3

All reviews

(481)

246 reviews in the last 12 months

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Rated 5 out of 5 stars

Mbits customer service is second to…

Mbits customer service is second to none. Most recently had Kate help me out, super sweet, helpful, and polite. Would recommend Mbit to anyone looking for an online gambling experience.

October 22, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Hi, thanks so much for your awesome feedback!
We’re thrilled to hear that you had such a great experience with our customer service team — and especially with Kate!

Rated 5 out of 5 stars

Don't expect any resolution when something goes wrong.

Edit: Exactly what I just finished stating in my review. Mbit strikes back with a B.S. denial. No, that is not how your system works. Heres what happened, I cicked withdraw, a box popped up where you enter the bitcoin wallet. I went to my new wallets website, where I copied the address. Then I returned to mbit and pasted it into the withdraw box, and requested the withdraw. Never did I go to my Robinhood account, not until mbit told me it was sent and delivered, and I asked them for the wallet and blockchain info, and I was scratching my head for a minute wondering who's wallet they sent it to. And mbit told me they sent it to the wallet they had on file. Later during our conversation before they just ended it and that was it, they told me that it was sent to the wallet imputed at the time I requested the withdrawel. NO IT WAS NOT. IT WAS SENT TO THE WALLET I USED LAST. The wallet that apparently mBit saves and keeps in my file? It never went to the wallet I requested it to go to, instead they sent it to the wallet they had on file.

But as stated in my original review, mBit got me banned from sending or receiving any crypto from my Robinhood account, my withdraw took days before I received it, I spent hours with robinhood support and hours of banging my head against the wall trying to talk to mbit, And still, mBit refuses to acknowledge their mistake. Why would I expect anything less? Im even more dissappointed after reading the response mbit left. False information, because that simply is not the case.

As a whole mbit has left me disappointed. I have only withdrew winnings once, and sent to my investment account wallet which got me a warning that I could not receive Bitcoin there, so the next withdraw i attempted to make, I requested my Bitcoin to go to a new wallet, and give them the wallet and two hours later I still hadn't received it, I asked them where it was and what was the hold up only to find out they sent it to the wallet they had on file. That ended up getting my buying and selling crypto privileges revoked and my account suspended and it will take up to ten days for them to send to the wallet I originally asked Mbit to send it to. I can even live with that, what upsets me about the whole ordeal is that when talking to Mbit support about it, they adamantly refuse to acknowledge their mistake. And get short with me and end our conversation. But what can you do? Nothing when you can't reason with someone when they refuse to take responsibility for their error. . I enjoy the Mbit platform, but when it comes to customer service and how you treat your customers when you make a mistake, they get an F. I couldn't even get a free set of spins for the hassle of me spending hours with my investment firm trying to get it sorted out and trying not to get my account shut down. Let alone the fact that I'm stuck waiting ten business days while my $600.00 USD is being held up and unavailable to me. Mbits response to all of this has been to deny, deny, deny.

October 16, 2025
Unprompted review
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Reply from mBitcasino

We understand how frustrating that must feel — especially when funds get held up and communication doesn’t seem clear. Just to clarify how the system works: mBitcasino can only process withdrawals to the exact wallet address that’s manually entered in the withdrawal field at the time of the request. Once the withdrawal is submitted, it automatically sends the funds to that specific address — it can’t be rerouted or changed afterward for security reasons.

Rated 5 out of 5 stars

This is more than a trip to the Moon

This is more than a trip to the Moon. This is a safe and friendly environment and Ariana is a great support and is funny too! I recommend this over any other gaming experience.

October 19, 2025
Unprompted review
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Reply from mBitcasino

Love hearing that! Totally agree — Ariana has such a great personality and really makes the experience enjoyable. It’s nice to see a platform that combines fun, safety, and great support all in one place.

Rated 5 out of 5 stars

kmonk

it wasa agood expierience with chat thery giv eme spins

October 18, 2025
Unprompted review
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Reply from mBitcasino

Thank you for your feedback! We're glad you had a great chat experience and enjoyed the spins!

Rated 5 out of 5 stars

Good selection of games but many sites…

Good selection of games but many sites have a comparable selection. What separates mbit is the VIP hosting program and in particular, Madison. The service she has provided keeps Mbit my preferred place to gamble online for several years. Extremely attentive and keeps it fun with a personal touch and surprise bonuses. Highly recommend this site.

October 18, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you so much for your thoughtful review!
We’re glad that our VIP hosting program — especially Madison’s attentive and personal service — has made Mbit your preferred place to play over the years. Her care truly makes a difference and we appreciate your recognition.
Your loyalty and recommendation mean a lot to us, and we look forward to many more great moments together!

Rated 5 out of 5 stars

I've been playing here for years

I've been playing here for years. There costumer services is the best. Shot out to Freya she always makes my day. I've you get a chance for her to help you, you will see why i continue to play here.

October 14, 2025
Unprompted review
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Reply from mBitcasino

Thank you for your continued support! We're so glad Freya made your day, and we'll be sure she hears your kind words!

Rated 1 out of 5 stars

These guys cheat

These guys cheat. The worse casino I have ever played on. Not worth spending a penny on this site

October 14, 2025
Unprompted review
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Reply from mBitcasino

We're sorry to hear you feel this way. We take fairness and transparency very seriously, and we’d appreciate the opportunity to look into your experience further. Please feel free to reach out to our support team directly at support@mbitcasino.io with any details you can share, we’re here to help and would love the chance to assist you.

Rated 5 out of 5 stars

Real agents

I like that the customer service agent is a real person and they are able to help right away and all times of you day.

October 14, 2025
Unprompted review
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Reply from mBitcasino

Thank you for your feedback! We’re glad to hear you appreciate our real, around-the-clock support, our team is always here to assist you whenever you need!

Rated 5 out of 5 stars

If at first you don’t succeed try to reach Kate

At first the representative (Caitlyn) told me there wasn’t anything they could do for me but me being the person that I am I wasn’t satisfied so I looked for a solution and when I couldn’t find one I decided to come back to ask for help and this time the second representative (Kate) immediately jumped in to help me out with an exemption. She was very kind and not so dismissive as her counterpart.

October 9, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thanks for sharing your experience! It’s great to hear that Kate was able to step in and help resolve your issue — that kind of support makes a big difference. It’s unfortunate that your first interaction wasn’t as positive, but I’m glad you didn’t give up and reached out again. Your feedback helps ensure more consistent service in the future!

Rated 5 out of 5 stars

My favorite on and off-line

I’ve been playing at at mBit Casino for many years and have tried my fair share of different online casinos, and mBit is by far the most reliable, trustworthy online casino. My favorite on and offline!!

October 1, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

We’re thrilled to hear that our casino has been your favorite for so many years! Thank you for your trust and support, it means a lot to us. We look forward to continuing to deliver the best experience for you!

Rated 5 out of 5 stars

Great customer care service and…

Great customer care service and exceptional bonuses

October 2, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you for your feedback! We're thrilled to hear you’re happy with our customer care and enjoying the bonuses. We’ll keep doing our best to give you an exceptional experience every time!

Rated 5 out of 5 stars

It’s my favorite online casino

It’s my favorite online casino. Tried many, this is my number one and has been for a few years.

October 2, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you so much for your kind words and continued support! We’re truly honored to be your number one choice and part of your casino journey over the years!

Rated 5 out of 5 stars

mBit is my one and only online casino!

I've tried many online casinos and mBit is pretty much the only one I still use, I've been a faithful player going on 2 years now. Huge game selection, fast and seamless deposits and withdrawals, and great customer service. Their community arcade on discord is amazing and sets them apart from all others also. They have daily quizzes where you can win free spins and perks! 10 out of 10!

October 1, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you so much for such amazing feedback!
We’re thrilled to hear that mBit has become your go-to casino for the past 2 years. It’s great to know you’re enjoying the huge game selection, fast deposits and withdrawals, and especially our community arcade on Discord. We put a lot of effort into creating a fun and engaging space, so your recognition means a lot.

Rated 5 out of 5 stars

ive been playing here for 4 years now…

ive been playing here for 4 years now its my favorite online casino. Ive had my disputes with the staff and thought about going elsewhere. Ariana in inpaticular has made it so I won't go anywhere else. She's by far the best.

October 1, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you for sharing your experience and for being with us for 4 years, that means the world to us! We truly appreciate your honesty, and we’re glad that Ariana has made such a positive impact on your journey with us.

Rated 5 out of 5 stars

Where your gameplay feels fair!

There are lots of online casinos to choose from, but if you’ve looked into them at all, you’ll know that not all of them are legit. Some of them seem to punish you after you have a win and it seems like you can’t win again until you “pay them back,” you know what I mean. It seems like there’s all kinds of tricks for casinos to always come up at your expense. Don’t get me wrong, I understand that casinos are a business, and they want to make $, and your loss is their gain. That’s just how it is. Ok, so here’s the part where I tell you that I think MBit is as fair as you are gonna find! They have a wonderful customer service! Their withdrawals are lightning fast! They have great bonuses, and if any issues do arise, they genuinely care about resolving the situation right away. Can you ask for more than that? Oh and they have a great game selection, and unlike some other casinos out there, you don’t have to sell your first born to get to VIP status! They have bonuses, and fun, random perks for every level of play from beginner to VIP royalty- I’ve spent my fair share of time looking for an online casino that wasn’t just one big scam- and I think I found it! So, if you’re looking to try out an online casino or make a switch and escape the scandalous scam Casino you’re signed up with now; make the move to Mbit - were your gameplay feels fair ;)

September 27, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Wow — thank you so much for taking the time to share such a detailed and thoughtful review! We truly appreciate your honesty and insight into the online casino world, and we’re honored that you’ve found a home with mBitcasino.

We know trust is everything, especially in this industry, so hearing that you feel we offer a fair, transparent, and rewarding experience means the world to us. From fast withdrawals and great bonuses to attentive customer service and a wide range of games — we work hard every day to make sure our players feel valued at every level.

Your shoutout to our VIP perks and the fairness of our platform is incredibly appreciated. We’re thrilled to have earned your trust, and we’re excited to keep delivering a fun and reliable experience every time you play.

Thanks again for being part of the mBit community — and here’s to many more exciting wins and great moments ahead!

Rated 5 out of 5 stars

Number one thief casino ever and…

Number one thief casino ever and they're closed my account took my money I give everything my documents. No okay I forgot that but they send me email I have money on my account why I don't come back. I have screenshots I go my representative they normally skip my chat and block me. This is mbit casino 😁😁😁😁🧐🧐🧐 be careful public.

September 27, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Hi there, thank you for your feedback.
We're truly sorry to hear about your experience and would like to assure you that we take concerns like this very seriously. At mBitcasino, we strive to provide a secure and fair environment for all players, and we never close accounts or withhold funds without due process.
In this particular case, your account unfortunately did not pass our KYC (Know Your Customer) verification process. As a licensed and responsible operator, we are required to comply with strict verification standards to ensure the safety and integrity of our platform for all players.
We understand this process can be frustrating, especially if expectations around communication weren't met — and for that, we sincerely apologize.
Thank you again for your feedback.

Rated 5 out of 5 stars

KATE is the best!I’m absolutely surprised at how…

I’m absolutely surprised at how efficient MBits customer service is! Not only was my issue resolved it was resolved within a few minutes! Unlike all the other online casinos that can take literal weeks to get a response! Kate was nice, under standing and knew how to fix the issue. I’m new to this casino but so far I am impressed!

September 11, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Hello, we are delighted to hear that Kate has left such a positive impact - she is truly a valuable member of our team. Her compassion, quick problem-solving skills, and commitment to assisting players like yourself are just a few of the many reasons why we feel fortunate to have her on our team. We are truly amazed that you are having a wonderful experience with us!

Rated 1 out of 5 stars

They are doing something bad with…

They are doing something bad with people. They telling people they don't have any KyC verification but they do whatever people win large amounts. And if people provide documents they giving lost of unusual reasons and they never give money people.and live support is badly bad ever they are not helping people just for showing up they have live support. Just tried of they doing with for that. I do provide my original document but you guys don't want to give me the money that's whay you guys are doing this unless things. I win $10000 you guys are grabbing the money because I deposit only $30 dollar. I did mor then 15 to 20 times contact with KyC ... But no body response and live chat shows me directly them so you guys wanna video record and screenshot what kind funny stuff mbit casino live support doing with me. Any way give me the money back I'll never open a account with mbit casino.

September 9, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Dear Ismail bin Mohammed,

We would like to express our gratitude for taking the time to share your feedback with us. After thorough investigation of your account, it has come to our attention that you have utilized multiple accounts to exploit our bonus offer, a violation that is strictly prohibited and clearly stated in our Terms and Conditions.

Furthermore, we have discovered that you have submitted tempered documents when requested. In light of these findings, we kindly request that any further correspondence regarding this matter be directed to kyc@mbitcasino.io.

We appreciate your understanding in this matter.

Rated 5 out of 5 stars

One of if not THE BEST

Easy to sign up. Minimal kyc. Email verification. Easy to play Easy to win. And most importantly, ease of withdrawal. No issues with up to 15k in crypto with drawn in one day. Average win 2-4k never an issue withdrawing. 30 mins to 45 mins max. Typically 15 mins to account . Excellent referral program and fantastic customer service. Definitely recommend checking them out.

August 29, 2025
Unprompted review
mBitcasino logo

Reply from mBitcasino

Thank you so much for the amazing feedback! We're thrilled to hear you've had such a smooth and positive experience—from sign-up to gameplay to fast withdrawals. It's great to know our referral program and support team have met your expectations as well.

We truly appreciate your recommendation and look forward to continuing to provide you with the best service possible. Thanks again for being part of our community!

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