MC Donalds Reviews 

1,921
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2K reviews

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1.9

All reviews

(1,921)

441 reviews in the last 12 months

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Rated 3 out of 5 stars

Mc. Donalds is.. Alright.

Last time i’ve went to Mc. Donalds for some grub, it was a alright experience. There were some dirty tables just standing there, a worker doing nothing, and the food was mediocre, fries were a bit too salty, but there were also some good things. There were many people, enjoying their meals, staff were a bit nice, and though i ordered a medium sized chocolate shake, they gave me a large! So it’s like a mix of good and bad, but what comes on top? That’s a mystery.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Kings road London very unhygienic

Went into the Kings Road branch in London and the staff there are completely off point. Customers waiting for meals for 15-20 minutes. Manager was doing nothing. The staff hygiene was very very poor. One of the managers was outside smoking a cigarette and went straight behind the counter handling customer foods. After seeing this and my food sitting there so long my order went in the bin. No hair net worn. Beards not covered. No napkins. No control on front of house or it's colleagues. By far the worst experience.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Yes 5*,big thanks to Madi ,she just…

Yes 5*,big thanks to Madi ,she just made my daughter &me the perfect day by her kindness and polite approach.
I haven't found such a nice and kind customer service for a long time!
So keep people like her around!!
This is the branch from Hampstead Valley
Shopping Center, 72 Hempstead Valley Dr, Hempstead, Gillingham ME7 3PD

April 27, 2025
Unprompted review

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