MC Donalds Reviews 

1,920
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2K reviews

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1.9

All reviews

(1,920)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

McDonald's

The McDonald's on west Washington Street in Indianapolis Indiana has above average customer service. I'm writing because they our doing a lot better than other franchises in the area and kudos to them. Stop by and see the manager Carlos. I recommend this over other fast food restaurants in the area

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible staff

Used the drive through today at the longton branch in stoke we were asked to park in the bay which is usual to be honest upon receiving the food however we noticed we were missing items and the food was cold rectified that issue opened our sharebox to find no dips chased that up staff were not very helpful or friendly or apoligetic finally decided to park up as our food was getting colder and chose to eat on the car park a member of staff was out there putting cones out in all the empty bays on a small busy car park. i drive a large vehicle and its tough to fit in alot of bays so was pleased to find a single space with no car by it the young lad told us to move! Out of an empty bay to put a cone there where i explained we wouldnt fit in the other bays he then starts shouting back very sarcastically that we will get in the other bays and laughing at us and continued to be rude whole experience today was awful 👎

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Well done you lovely girl

Went stressed into drive through at around 1pm today. Totally forgot to order at the pillar. Lovely young Asian girl (sorry didn’t looked at her name tag!) took my order and was sooo overwhelming friendly and helpful that I have to give this shoutout! She definitely made my stressful day better 😊

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

What a great way to be treated !! 👍

A young Lady named Abbie @ Cyfarthfa park retail park. Wow such a helpful person indeed ! Nothing was too much for her and brought our food to our table ! Even offered if there was anything else she could do for us ! If all your staff there are like that then Abbie and your staff are a credit!
I hope you will contact her directly and praise her on our behalf! Thank you so much! D Rees

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I just had horrible customer service when we were waiting for our food a worker comes up and yell at us saying are you waiting for someone clearly annoyed and was taking it out on us and is severely sexcist

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

I went to Stourbridge mc donalds drive…

I went to Stourbridge mc donalds drive through ordered large coke chicken mayo and plain doable cheese burger meal the bloke who served me was so rude he could speak much english. i asked for a receipt and he said he couldn't give me one. When i got home i noticed to fries were missing and the cheese burger was a single and it wasnt plain it was absolutely disgusting i wouldnt even give it to my dog god knows what it was. I will never go to that mc donalds again absolutely horrible.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Tasty poison

The food is high in carbohydrates, unbalanced, and unhealthy. There is no clear display of calories in most places, and there is no quality control in most branches of the chain around the world.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

I've just been down to your McDonald's…

I've just been down to your McDonald's in fountain retail park, Tunbridge Wells and received terrible service. Firstly, I was kept waiting by 2 members of staff telling me that they weren't sure if they could accept a fifty pound note. They came back to me 5 minutes later, telling me that it would come out of their wages if it was fake. Eventually, they accepted it and took my order for 3 breakfast rolls and 3 hash browns. Bearing in mind I was in a drive through, I was told to park up and they'd bring it out. 10 minutes later, they brought my order out. I got home to find the 3 hash browns were missing and one of the breakfast rolls loose in the bag. They were also cold. This has been a disgusting service and I intend to now take this further and complain to your head office. The 12 digit code on the top of my receipt is MFZW-N4ZL-LJKT
I'm still waiting for my money back and an apology. Also, McDonald's Tunbridge Wells don't answer their phone or reply to emails. Next step is Head office and then trading standards. Apparently, the complaints department are "liasing" with Tunbridge Wells McDonald's but I don't know how when they don't answer their phone or emails. Avoid this place altogether. Terrible service.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

TABLE SERVICE NO! 'TAKE OUT ONLY' AT WATFORD STORE

What is going on at Watford's McDonald's King Street location. Five times last week the order boards would only take 'Take Out' orders despite the Table Numbers being available. Today once again the order boards were programmed for 'take out' only.
I am a pensioner with mobility and breathing problems. I opt to visit McDonald's most morning for my breakfast as it suits me; no buying, no preparing, no cooking, no dealing with the coffee grounds just order and eat. No stress just an easy satisfying breakfast experience. However last week and now this week the order boards are being set to 'Take Out' only and I don't need the pain of standing around and waiting then carrying my tray to a table. The manager was as usual apologetic (No discount offered though!!) but I cannot understand why despite the fact I complained each time. the problem is repeated. Customer Careless not Customer Care. Once I can understand but a repeated offence over two weeks, someone is just not checking the order boards status.
Watford McDonald's must do better.

May 21, 2025
Unprompted review
Rated 3 out of 5 stars

Mc. Donalds is.. Alright.

Last time i’ve went to Mc. Donalds for some grub, it was a alright experience. There were some dirty tables just standing there, a worker doing nothing, and the food was mediocre, fries were a bit too salty, but there were also some good things. There were many people, enjoying their meals, staff were a bit nice, and though i ordered a medium sized chocolate shake, they gave me a large! So it’s like a mix of good and bad, but what comes on top? That’s a mystery.

April 16, 2025
Unprompted review

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