MC Donalds Reviews 

1,920
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2K reviews

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1.9

All reviews

(1,920)

441 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS ESTABLISHMENT WILL GO DOWN IN…

THIS ESTABLISHMENT WILL GO DOWN IN FLAMES AFTER THIS. I was just trying to get a cheeseburger but instead the worker Barthalamew king jun on the 2nd gave me a rainbow dash flam thrower fish filet... I did not question it but i tried it and i dont know where you get your fish it tasted like i went down into the ocean and ate a crab because of how much sand was in my sandwhich. Bathalemew was a skin walkeing looking man and it was scary.I AM A PERSON OF ATHORITY SO YOU NEED TO RESPECT ME OR ELSE I WILL CALL THE HEAD OF THE HOA....

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absurdly High Prices"Cheap" is gone

Absurdly High Prices"Cheap" is gone: Meals that were once a budget-friendly default now easily rival the cost of sit-down restaurants.Poor Value: Customers frequently complain about paying a premium for paper-thin meat patties, wilted lettuce, and tiny portion sizes.Declining Food QualityInconsistent Prep: Cold, soggy fries, unmelted cheese, and dry, overcooked burgers are a recurring complaint.Heavily Processed: The menu is packed with artificial preservatives, excessive sodium, and high saturated fats—for example, a single Big Mac contains around \(1050\text{ mg}\) of sodium and \(11\text{ g}\) of saturated fat.Menu Stagnation: New and returning items (like snack wraps) often feel botched or fail to live up to nostalgia, while healthier alternatives like salads have been completely dropped from the U.S. menu.Slow Service & InconvenienceNot "Fast" Food: Despite aggressive automated systems and kiosks, wait times in drive-thrus and dining rooms can often be painfully long.Order Accuracy: Getting the wrong items or missing ingredients is a widespread issue across locations.Corporate & Brand IssuesSterile Design: The once-iconic, brightly colored stores and distinct architectural styles have been replaced by generic gray corporate boxes with zero charm.Ethics and Labor: McDonald’s faces long-standing global criticism for its environmental footprint, reliance on factory farming, and corporate compensation practices.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

1 STAR WORTHY

I swear, I don’t know why I even bother with McDonald's anymore, it honestly SUCKS now! Used to be you could get a decent burger and fries without breaking the bank, but now it’s like $25 for two meals and the food is somehow SMALLER and tastes like total garbage 😤. My fries were freezing cold and soggy again, and the burger was just a greasy, smashed mess. Honestly, my dog wouldn't even eat it. I'm telling you, it’s all chemicals and trash, zero actual food, and they have the nerve to charge a fortune while I wait 20 minutes in a drive-thru that isn't even "fast" anymore. I’m DONE, from now on, I’m just making better food at home, and I’m sure it won’t give me a massive stomach ache like this rubbish always does, absolute ripoff! 😡🍔🚫

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

I cant take the whole meal

The service is fast and the staff is very friendly. But to be fair, the food is a bit too fatty for my Vietnamese taste. After eating a full meal, I feel very heavy in my stomach. I think if they can add more fresh vegetables or adjust the oil, it will suit the local palate better. The fries are still the best, though!

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Fake offers

Fake offers

McDonald’s has now resorted to fake offers in emails.

McDonald’s have acknowledged that it is a genuine email from their company. But will not actually redeem offers. And will not explain why they are sending offers that are fake.

Obviously McDonald’s are actually committing fraud and don’t care.

As they are not willing to address this. My resort is to report on Trustpilot.

After that is to report under the data protection act. This could incur a fine of a percentage of Worldwide GDP.

So what will McDonald’s do to resolve this issue?

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Südtiroler Platz 13 Salzburg

Südtiroler Platz 13 Salzburg. I haven't eaten such good Big Mac for years. I had no idea that depends on restaurant. Chips was also better than anywhere else. I would have to come to visit Austrian McDonald's more often.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with my experience…

Absolutely disgusted with my experience at McDonald’s. I was a PAYING customer, kept my receipt, and used the car park while eating inside the restaurant — yet I still received a ridiculous £100 parking charge from MET Parking for allegedly overstaying by a short amount of time on a Sunday afternoon when the car park was practically EMPTY.

What makes this even worse is that despite proving I was an actual customer spending money in the restaurant, neither MET Parking nor the McDonald’s manager showed the slightest bit of common sense, fairness, or customer care. The manager was completely unhelpful and acted like this scam has nothing to do with them, even though McDonald’s are the ones employing these parking cowboys to harass their own customers.

It honestly feels like MET Parking’s entire business model is designed to trap people into fines over minor overstays regardless of whether they were genuine customers or not. £100 reduced to “only” £60 if paid early is still outrageous considering I was there spending money in the restaurant. Punishing loyal paying customers over a few extra minutes while the car park sits half empty is beyond pathetic.

McDonald’s should be ashamed for partnering with companies like this. Instead of valuing customers, they allow aggressive parking enforcement to drive people away. Between the poor food quality, terrible customer service, and now being effectively fined for eating there, I can confidently say I will NEVER eat at McDonald’s again.

Both MET Parking and McDonald’s should be embarrassed by how this was handled. Absolute disgrace of a company and a perfect example of how to lose customers permanently.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

MC Donalds

It seems like every year, the quality of the food gets worse, and the establishments get dirtier, the "big mac" gets smaller every year, by 2030, they should change its name to small mac

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Why does it always say on the McDonalds…

Why does it always say on the McDonalds app it’s open from 5am yet you can’t order until gone 6 or 7am? What’s the point in having an app for it if you can’t use it asap! The issue itself isn’t to do with the delivery service it’s the fact that they shouldn’t advertise as open saying there’s delivery people available when there isn’t!! Most people who work nights will go in after work yet people who live further away can’t order from opening time. The organisers need to be on top of what goes on!!

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

I have got in touch with customer…

I have got in touch with customer service what a waste of time that was not intrested I have bought my grandson several happy meals Mario every time same toy bowser apparently they have nothing to swap it with so it’s false advertising as he had his heart set on a yoshi but apparently they haven’t got any !!!! So to me it’s false advertising on your part as a company I will not be purchasing anything from any of your restaurants ever again!!!!

April 14, 2026
Unprompted review

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