MC Donalds Reviews 

1,920
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2K reviews

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1.9

All reviews

(1,920)

441 reviews in the last 12 months

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Rated 1 out of 5 stars

Were being ripped off

I had a craving for a Mcflurry late Sunday evening. So took a drive down to McDonalds, Abbey lane, Leicester.
I requested a Mcflurry, received the large cup, with a quarter of McFlurry….I was shocked, I questioned it only to be told “that’s what you get”
If you are going to charge £2.49, at least fill the cup up, it’s an absolute disgrace & a rip off.
When are these large organisations going to stop ripping us off
BOTCOTT McDONALDS & stop giving them your hard earned money for smaller portions

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

This is not the first time that…

This is not the first time that "preparing food" is taken over 1 hour. We made an order at 16.40pm today, its 17.37pm right now, and the food is still at "preparing stage" and the time keeps going down and then up. I mean its fast food restaurant - nothing fast about this.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Mc Donald’s NORTHSIDE shopping centre absolute SHIT HOLE

Mc Donald’s north side shopping centre it was appalling after buying our meal we sat done to eat when gangs of teenager boys literally took over the place screaming at each other and customers throwing stuff around the restaurant I asked the staff if there was any security as the gang were extremely intimidating and they weren’t even eating any food the security guards done nothing didn’t even approach them I literally had to shout at them myself to give it over after they started throwing rubbish at our table we couldn’t finish our food and the security guards and staff just stood and looked while doing nothing it was extremely scary experience my god mc Donald’s boss look at your staff and specially security guards in Northside mc Donald and get better staff before someone gets seriously hurt in this place and restaurant was also flirty dirty it was ment to be a little treat which turned out to be a terrifying experience shame on that security guards for allowing them boys to imitated all the customers will never step foot in the place again

March 28, 2026
Unprompted review
Rated 2 out of 5 stars

They could care less if you don't have a good meal

I don't hold this company to high standards. But, they should care what happens in their stores instead of ignoring customer complaints.

I recently got food through a third-party app. I have a regular order for repeating what I previous order. It has worked. The driver should up early and the food was ready. In minutes. It wasn't how I order the same thing. They gave me pre-cooked food. The problem is when I complained, McDonald's Coroprate blamed the third-party delivery system. My argument was, " They don't make your food. They're not culpable until the bag goes out the door." Response was "Read the agreement." I came back with you have zero accountability on the food made in your store? You fail, they do great, and then get the blame? What ridiculousness is this? I kept getting the same lawyer speak. My last email was blocked. I used no profanity or threatening language. They blocked me because they no longer wanted to be comforted by a unsatisfied customer. What does that say about this company? We don't care. We will sell to more people regardless of what a problem that one store created. Essentially, f*** y***! They lost a customer of decades.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish Mc Donald's fillet of fish.

Went to get a fillet of fish today. They had an offer three for £7.50. so took the offer, only to find they are the mini ones with hardly anything inside. Absolute rubbish, do not buy from any of their stores. Mc Donald's has really gone down hill.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

The staff were amazing but experience not

The staff were amazing. However - the now modern times made it distressing and very timely to order.... Cheapskates not wanting to hire staff - really complicated and time-consuming to have to work out 'happy' computer ordering, rather than quick verbal, "Quarter pounder meal with coca cola, please"......I miss the 1980s version so utterly - VERY utterly. The chips had next to no salt on them - (modern healthy days, to be fair) and no offer of salt. The burger was cold by the time we had found a table to sit at (about 1 min after being given the food on a stupid tray which I had to carry with a bad back and nearly dropped)....wonderful staff said no worries they would give me another one but I was already getting pretty stressed..... It was a quite frankly, a very, very distressing experience and caused me to be so upset in the end, that I stupidly couldn't cope and broke my glasses after getting away from the place - I will probably trip over a paving stone tomorrow and I now can't see the telly and will probably fall down the stairs later, but my fault for childishly getting upset about such a horrid modern experience - it is just the way the world is going - so I should just accept it, but I am so sad - because I used to go to McDonalds every birthday as my 'special treat'..... My beautiful Mum used to say are you sure you wouldn't like something different, and I said every year - for about 12 years - "no!" Today was a very costly meal on the south coast of England!!..... My beautiful fiancé-boyfriend ate the chips in the establishment, and I did, to be fair eat the (very cold!!!!!!) burger later - when he brought it back for me, but it HAD NO GHERKIN in my Quarter Pounder - seriously!?... McDonalds was the only thing I wanted to do on my visit by default, as where I live there are only drive-throughs way out of town which you can't reach unless you drive...... I was SO excited to go to the in-town version today, but now SO upset by the now experience of what it is like compared to yester-year. Horrid and sad. VERY horrid. Shame on McDonalds. To repeat - the staff were absolutely fantastic and wonderful. X

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Seriously?

Seriously?! When you order ketchup to your meal and have to pay extra for it. Be prepared that you will get less of a teaspoon of ketchup to your fries 🍟
What a joke!

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

I honestly would given 1 star…

I honestly would given 1 star McDonald’s mcdelivery kitchen in L9 in the absolute worst ever if not charging you twice or sending incorrect foods or missing items or food sloppy cold and just not edible and it’s only uproad and delivery is always very quick they never answer phone they are not helpful if you go in come on it’s not a hard job it’s not surgery it’s following a order step by step .

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Bridgwater Mcdonalds

Bridgwater Mcdonalds
Bought a flatbread no bacon and a hashbrown, was put to fast foward and was parked there for 15 minutes, eventually had to just leave for work. Absolutely ridiculous, wasted my money and didnt even get my food. Purchased at 8:45am on the 10th March 2026.

March 10, 2026
Unprompted review

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