McAlpine Plumbing Products Reviews 98

The best products by far. With excellent customer services. Needed exact dimensions of a specific plumb part end, emailed customer services and received a detailed reply in less than a day. Great stuff

I needed a replacement part for my shower trap I had no good details or a part number
I got through to Lynn
She asked me loads of questions and got me to send photos of the part
She was very patient with me and said she would contact me
Next day she sent the part
This was as good a customer service experience as I've ever had

Customer service was excellent and efficient.

As a sales person, who's been in the plumbing trade for over 20 years, i have found that McAlpine is the best in the trade for the items that they manufacture and for the customer service that they provide when you need help to sort with and source their products if we don't stock it ourselves

McAlpine customer service staff are wonderful. I wasn't sure what the exact part was that I needed to get the right part for the job - Gillie Currie did! Gillie was first class, nothing was too much trouble and is a great representative for the company.
Thank you Gillie your a star.
Best Wishes
Chris

The customer service provided by Gill was amazing, she arranged a replacement component for something I had LOST!!!!
Not McAlpine's fault at all, but they exceeded my expectations, absolutely brilliant.

Angela from customer services was outstanding. So fast in getting back to me.
Highly recommend++++++++

The midlands area sales manager, Paul Burt was extremely friendly and helpful with advice and selecting the recommended drainage trap which was readily supplied then and there from the boot of his vehicle. Spot on, would recommend their products and/or advice.

Gillian Currie was very helpful when I was looking for a spare part for my shower gully.she sent a link to Plumbers Mate website on which I found what was required so ordered it from there

Any Company is only as good as its people . Angela Currie gave me some great service today and helped me sort a problem that potentially could have cost my customer a great deal to rectify .
You cant put a value on good people with a great attitude .
Excellent servce

Have found their products good in the past. Asked a simple question online about dimensions of one part of one product. Got an immediate auto-acknowledgement with a promise to get back to me "shortly". Ten days and two reminders later, I'm still waiting.

I had a McAlpine scale defender installed last year. It has proved excellent in reducing the impact scale throughout my house and has allowed us to install a proper shower mixer for the first time. I had a minor problem with the washer when changing the cartridge. I contacted McAlpine and had a phone call within 24 hours and they sent the parts I needed within two days.. Really pleased with product and service service.

Had a issue with a HC2650UK – Clicker Seal.
Contacted support via website and got the issue sorted in days.
They sent me a replacement seal, really helpful

Contacted customer services after an installer lost a part of a shower trap they were fitting, they immediately arranged for a free of charge part to be sent out.
Excellent customer service. Thank you
MJ Plastics and Plumbing

Contacted MC Alpine customer service regarding pop Up bath trap which they dealt with promptly and sent out replacement spares. Dealt with Margo who was very helpful and informative in this matter, excellent customer service, would highly recommend.

I had a problem with the crome parts on a 90mm shower waste i contacted customer services they then advised me that I was using the wrong cleaning product but were more than helpful by sending me new parts Free of charge
So thanks for this good service.

Had a problem with a purchase with a missing /wrong part. My email was answered with a phone call from company which was extremely helpful, informative and pleasant. Missing part was sent immediately free of charge. Thank you.

Such a genuinely pleasant surprise to have a company that does things so well. Sent me out a small part free of charge and thought nothing of it. If we could return to a time of good quality and genuine service, it would look and feel like this. Thank you.

What a fantastic product we've had installed to solve a long running water quality issue. So much so the plumber who installed it is fitting in his own house and will now willingly promote it to his customer database as our area suffers with this hard water concern

We’ve been consistently impressed with the quality and reliability of McAlpine Plumbing Products. From traps and wastes to specialist solutions, every product is clearly well-engineered, robust, and designed with real-world installation in mind.

As a busy multi-trade contractor, reliability on site is everything—and McAlpine delivers every time. Their fittings are straightforward to install, reduce call-backs, and stand up to heavy domestic and commercial use, which is exactly what we need when working in schools, healthcare settings, and retail environments.

The innovation behind their range is excellent, and it’s obvious they listen to the trade when developing new products. Combined with strong availability through merchants and consistent performance, they’re a go-to brand for our engineers.

Highly recommended.
a trusted manufacturer producing professional-grade kit that does exactly what it says on the tin.