McAlpine Plumbing Products Reviews 98

The flange on my shower trap broke after just 14 months. The flange needs to be lifted regularly for cleaning. I dont think it strong enough for purpose. To make matters worse I was told that the price of just replacing the flange was a lot more costly than buying the entire unit. Unsustainable practice

Bought a McAlpine air admittance valve VP50P.

Had it installed for just a few months and started smelling foul air. My plumber took the valve out and found the sealing rubber had gone like a concertina allowing a constant flow of air from the sewer

Contacted McAlpine who said it was broken and and gave a link to buy a replacement part and another link showing how to do plumbing!

I replied explaining it was a product issue but they ignored it

Anyway, took it back and got a refund and installed a full size one

I purchased a McAlpine shower trap and it is excellent quality. It is worth paying that little bit extra for such an important piece of kit. Nobody wants a leak when a shower tray has been installed! It installed easily and there are clear diagrams for dimensions.

Highly recommend McAlpine products.

Not being an experienced plumber I sent a hopeful email request for help to Mcalpine, while half expecting one of those one line unclear replies that leave you none the wiser
. Instead I got a personal call from someone with not only the knowledge, but also the patience to talk me through and explain the pitfalls of my problem and the solutions available.
As I put in the title I give them the highest rating and my new benchmark for Technical Support

Best traps and waste fittings on the market by a mile

Excellent products with a first class after sales team. When we had a small problem, it was dealt with very quickly and professionally.
It is rare to find a company who genuinely care about its customers.
I wouldn't hesitate to recommend this company and any of their excellent products.

Very poor technical support, culture of rudeness and hostility towards customers from the top down. I would avoid this company at all costs and I would never have faith to recommend their products to any client having experienced their shocking contempt for the end user. Just as well it’s a family business as investors would be livid if they knew how many customers they turn away through their belligerence.

Always use McAlpine as they are trusted, never had a failure yet!!
Professionals use and recommend

I have used McAlpine products where possible since i was an apprentice back in 1980..

Other manufacturers just don't match their quality.

McAlpine Parts.
As a Plumber, I use these products on a regular basis. They have a wide variety of parts which helps me in completing jobs on a timely bases. Would not use any other products.

Excellent range of quality products to get you through most challenges. Always new well designed products being introduced.

A good range stocked at the local plumbers merchants which makes life easier

The best, don't like to use anything else.

I never use any other brand.
Quality products which you can rely on.

The best product on the market. Fit and forget.

They don't leak, they're versatile, they fit everything on every job, they work well and they're made in Scotland. I just wouldn't fit anything else!

Quite simply the best quality products on the market.