mcb.com.pk Reviews 29

I want to raise a serious concern regarding MCB Bank’s customer service and their extremely inconvenient mobile banking policy.

I have been a loyal customer for the past 5–6 years, but one issue that has consistently caused frustration is their process whenever I change my phone. Every single time I switch devices, I am forced to visit a branch just to access my own banking app.

What’s worse is the complete lack of coordination. When I visit the branch, I am told to first call customer support to unbind my previous device. Then I’m asked to visit the branch AGAIN on another day for biometric verification. This means multiple unnecessary steps, wasted time, and zero consideration for the customer’s convenience.

I have raised this issue multiple times, but nothing changes. Honestly, why on earth—in this digital era, where AI is everywhere and other banks are offering seamless at-home biometric verification and digital onboarding—am I still required to physically visit a branch every single time I make a simple device change? Why is this even a thing?

During my recent visit, I asked why I can’t use the app on multiple devices simultaneously, especially when I actively use more than one phone. The only response I got was, “It’s company policy.” No flexibility, no solution.

What shocked me even more was the attitude. When I expressed my frustration and said I might discontinue using their services due to such policies, the representative casually responded, “That’s your personal choice.” No attempt to retain a long-term customer. No accountability. Nothing.

Is this really the level of customer service we are expected to accept? Policies are one thing, but the way customers are treated is another. This experience has been disappointing and honestly makes you question why supporting local services often comes with such compromises.

MCB seriously needs to rethink both its policies and its customer service approach.

Rude behavior of staff faizabad branch they are not coprative not facilitate customer

They have bad ATM services. Don't cooperate much in credit card. Though in bank services are reasonable.

MCB is easily the worst ever bank ever served in Pakistan. I opened a freelancer bank account, visited the branch twice to get my biometrics done (the second time for app access). From then onwards, they would email me every week to get my biometric done otherwise my account would be blocked within 2 days. The first time this happened, I went got my biometric done for the 3rd time. After only 10 days, the received the same message again to get my biometric done, I ignored it, and my account was blocked within 2 days. WOW! So their system wouldn't update on my biometrics and I need to keep doing this every week! are you serious? The customer service also sucks and wouldn't resolve the issue permanently.

This Muslim Commercial Bank is completely unreliable—pathetic customer service, a broken online system, failed OTP delivery, and absurd login restrictions make it one of the worst banking experiences ever.

Nihayati bekaar or ghatiya service hai inki, teesra month chal raha hai Meri payment mujhe waapas nhi mili 9015 rupees ki hadd ho gayi hai mere pass statement padhi huyi hai phir bhi nhi maan rahe inki service bht hi high level ki bekaar service hai inke employees ko baat karne ki tameez nhi hai khaas Karke female employees ek to Meri payment waapas nhi derahe uper se badtameezi kar rahe baqwaas bank baqwaas service paise kha jaate hain itni complaints ki hain koyi Kya bol raha hai koyi Kya bol raha hai jub bhi inki helpline per call karo alag hi Kahani sunate hain ajeeeeeeb...

Malik Imran - Manager Collection Operations, Lahore, Pakistan

The above mentioned individual has been creating hurdles for me to get NOC for a Vehicle that I have paid all the installments long ago. I had applied for the NOC in July 2025 and it is 23 Sep 2025 today.

Everytime I contact him - he comes up with a different excuse. It has been more than 5 times I had contacted him for my NOC.

I had got an other Vehicle from MCB as well and getting NOC for that was also a nightmare.

Becareful people if you are getting a Car finance loan from MCB.

My email address is danishaltafacca attherate gmail com

Pakistan ka sab sy ghadiya bank mcb bank hy ,na he services ache na he in ka staff acha ,ak sall ho gya account bnye abi tak na atm aya aur na he mobile App chal rhi hy

Very unprofessional and irresponsible staff and bank as well

Evidently MCB goes all out to make sure that you cannot access your account. In my over 60 years of experience with banks on three continents, MCB is by far the worst of the worst

Worst Banking Experience – Stay Away from MCB

MCB is hands down one of the most pathetic banks I’ve ever dealt with. Their customer service is a complete disaster – untrained, unresponsive, and shockingly careless. Calling their helpline is a waste of time; only to be greeted by someone who has no clue how to resolve your issue.

Their branch staff? Equally useless. Arrogant behavior, zero professionalism, and no sense of urgency. You walk in with a simple request and end up spending hours just to get basic work done.

MCB’s digital banking is another nightmare. Their app and online portal constantly crash or show errors, and their so-called IT department never fixes anything on time. Whether it's failed transactions, blocked cards, or login issues – you're on your own.

If you value your time, money, and peace of mind – AVOID MCB at all costs. This bank is a disgrace to modern banking standards.

This company has got nothing to improve on. It is quite obvious that it is one of the scamming companies on the internet. Watch out, they are out there for only your money.

I ordered my MCB debit card over a month ago, but I still haven't received it. Whenever I visit the branch, they claim they haven't received it, while the customer care team tells me it was delivered to the branch. The service quality is disappointingly low."

Worst bank
Service is zero

Mcb banks is 3rd class ban in the pakistañ is out cuntry some one send money by name mcb bane all the branches in dist abbottabad by force open the banks account
Is we send money by name then why they need to force customers to open the accoun i recommend all oursees pakistani passport holder please do not send any cash mony in MCB bank this my and my brather 2st experience is mcb bank havlian branches district abbottabad

I Reently had the plasure of working with Muslim Commercial Bank Khayanban e Saadi Branch @ Marine Drive Clifton Block-2 Karachi. The Bank Relation Manager Mr. Shaikh Ameer, assisted me in transfering funds. I confidently, say this gentleman provided exceptional service above and beyond and compelled me not just retain my account with MCB but to make it main bank to handle all my financial banking activities. I would also state that he not just has through banking knowledge & understanding but also an expertise in I give him a five star***** Rating.and I will continue my business with MCB Clifton Branch.

The worst possible digital app in banking sector of Pakistan.

Their application crashes midway, wont let you add beneficiaries easily.

Horrible experience

I don’t understand what went wrong with their customer service staff recently seems like they have hired incompetent staff who do not even bother to read customer email or complaints properly and keep sending generic responses or they are not competent enough to read and analyse emails.

one of the third class banking service. thieve system.. you will not get any idea how your money will be taken away without any notice.. and acount starts going towards negative balance. Please choose any other bank but not MCB.

One of the worst banks that is MCB ...Pathetic Services...