McCalls Highlandwear Reviews 

810
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, patient, and knowledgeable during personal kilt fittings and accessory purchases. Many reviewers note that the traditional clothing items are of superb quality, perfectly matching their personal expectations while providing excellent overall value. A few other people also felt that online orders and fast international shipping services arrived very promptly accompanied by secure, careful packaging. Consumers consistently appreciate the remarkably straightforward ordering process, beautiful gift wrapping, and exceptionally warm and attentive customer support provided throughout all physical store visits.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting superb item quality and items... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, patience, and... See more

Service

Clients share profound satisfaction with the service, highlighting quick response times and prompt deliveries... See more

Delivery service

People report positive experiences with delivery service, highlighting that packages arrive promptly and... See more

Quality

Reviewers mention positive feedback about quality, noting that items like kilts, jackets, and accessories are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attention to detail and what the customer wants from Nicki at McCalls, Aberdeen. Spot on advice what was needed for the hire outfit (son and myself) for my daughter's wedding. I was also upgrading m... See more

Rated 5 out of 5 stars

Faye at McCalls was brilliant when I came in to buy accessories for my wedding. She patiently talked us through pricing of different items. Asked questions we hadn't thought to ask. A very nice person... See more

Rated 5 out of 5 stars

Hired a kilt for my school ceilidh. Thanks to Craig at McCalls Aberdeen for his outstanding service. He was extremely friendly and helpful, guiding me through kilt selection and fitting. Would definit... See more

Rated 5 out of 5 stars

We hired all the kilts for our wedding from McCalls and the service given throughout was excellent. A couple of our groomsmen live abroad and McCalls guided us through the measuring process with ease... See more


Company details

  1. Kilt Shop and Hire

Written by the company

Scotland's No1 Kilt Hire and Highland Dress Hire Shops in Aberdeen, Edinburgh, Glasgow, Elgin, Dundee, Tillicoultry and Broughty Ferry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

810 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(810)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I buy all my highland clothes from McCalls in Aberdeen. I always find them very helpful. They recently reopened the shop as I arrived at closing time to buy new items for a wedding the next day. Excellent service.

May 31, 2024
Unprompted review
Rated 4 out of 5 stars

Small sizes

The sizes are small and this is not stated on the website, but the guys in Aberdeen were wonderful and got me sorted as soon as I told them the problem.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Damaged packing after poor postal packing…

We bought items as presents and they were posted in a light paper handwritten envelope so the packing of the items were damaged on arrival. We reported this and asked for an exchange as it was damaged which was agreed but no mention of covering shipping until we asked. This can be claimed back by us but they cant send us a pre paid shipping label… It feels like the whole responsibility of correcting their mistake is on us and requires multiple emails. I don't think I’d buy from them again as this has been so much more work than it needed to be.

June 21, 2024
Rated 5 out of 5 stars

KILT HIRE

My Wife and I popped in on Saturday 15th June 2024 . I was looking to hire a kilt for a wedding. Craig the manager was excellent, made us feel at home , his knowledge and advice was fantastic. Top Man :)

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, wonderful people

Chloe, Louise and Glynis were absolutely wonderful when helping us out at the very last minute. In no time we were back out. They were skilled and efficient, but also caring and interested. And not to forget, we got so many compliments at the party.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient service and a lovely…

Very efficient service and a lovely waistcoat for Grandson's 18th birthday. Beautiful wool with shiny silver buttons. It fits him really well and he is all set to look especially smart for his end of school Prom.

April 19, 2024
Rated 5 out of 5 stars

Excellent jacket

First time I had even heard of McCalls and they came up trumps with small jacket for my piping granddaughter, delivered promptly and good quality

April 3, 2024

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