mcmillanfloors.com Reviews 26

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered some samples, very impressed with the quality. Doing preliminary research for upcoming project and needed to see coloring and quality, you will be hearing from me.

Rated 5 out of 5 stars

The flooring is beautiful, and the service I received over the phone top-notch. Friendly, very knowledgable, efficient, and helpful. I'm a homeowner with a small (1-room) project, and they were cons... See more

Rated 5 out of 5 stars

McMillan is our go to flooring. We started using the SPC vinyl in my work shop because of the claimed durability - which wasn’t an exaggeration by the company it’s amazing. We then used it in two ren... See more

Rated 5 out of 5 stars

Amazing product & fast holiday shipping We ordered during a Black Friday sale. We live in East Tennessee the warehouse was in California. We had great communication from XPO during the process and h... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Ordered some samples

Ordered some samples, very impressed with the quality. Doing preliminary research for upcoming project and needed to see coloring and quality, you will be hearing from me.

December 1, 2025
Rated 5 out of 5 stars

The flooring is beautiful, the service outstanding

The flooring is beautiful, and the service I received over the phone top-notch. Friendly, very knowledgable, efficient, and helpful. I'm a homeowner with a small (1-room) project, and they were conscientious of shipping costs and looked for ways to keep them at a minimum. 100% going with them for my next project.

April 29, 2026
Rated 5 out of 5 stars

Niobe Review after 1 year….

I’ve had Niobe in my home for over a year now & I can honestly say they’ve held up SO well with my kids & pets (3 kids under 6 & 2 big dogs). The color is stunning. And the installers said the quality was some of the best they’ve ever installed!!

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

I would give 5 stars but the delivery…

I would give 5 stars but the delivery company was very rude.

November 26, 2025
mcmillanfloors.com logo

Reply from mcmillanfloors.com

We’re really sorry to hear about your delivery experience. It’s important to us that everything goes smoothly for you. While we partner with a third-party service for deliveries, your feedback helps us ensure they meet the standard you deserve.

Could you share a few details about what happened? We’d like to pass this along and push for improvements so this doesn’t happen again.

Rated 5 out of 5 stars

Amazing product & fast holiday shipping

Amazing product & fast holiday shipping
We ordered during a Black Friday sale. We live in East Tennessee the warehouse was in California. We had great communication from XPO during the process and had it in our possession in 11 days from order ( 9 business days) this was thanksgiving week so I give them major props with even a holiday getting it here that fast. It was on a pallet and weighed 3000lbs so it wasn’t a small order. Haven’t installed it yet but opened a few boxes while it’s acclimating to our home environment and everything is in great shape.

November 26, 2025
Rated 5 out of 5 stars

These floors are kid proof!! So easy to clean and no scratches

Went with the popular Denton XL and they did not disappoint! They have been the perfect touch to our home and really brought it all together. We now have a 1.5 year old daughter (who happens to not be the cleanest eater) and messes are cleaned up too easy! They camouflage the crumbs too good sometimes lol. Let me reminder you.. we installed while I was pregnant, a little DIY moment, so if I could do it. Y’all can def do it :)

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

McMillan is our go to flooring

McMillan is our go to flooring. We started using the SPC vinyl in my work shop because of the claimed durability - which wasn’t an exaggeration by the company it’s amazing. We then used it in two rentals and our guest house. (Two of them in Serna, 1 with Nantucket, and 1 in Austin oak) We are doing a home renovation now and trying out the engineered hardwood. I love the wide planks! We’re using the color milfort and it’s the perfect neutral. We recommend to all our friends.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Package never arrived

Package never arrived. Please refund

October 20, 2025
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Reply from mcmillanfloors.com

We’re so sorry to hear this. We understand how frustrating it can be. Your sample was shipped via USPS, but unfortunately, they were unable to deliver it. You can find the tracking number here: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9234690396055718115138 - It appears the package is being returned to us.

Please reach out to our support team at support@mcmillanfloors.com if you haven’t already so we can help find a solution. We appreciate your understanding that this issue appears to be related to the address or USPS, rather than our shipping process.

Rated 5 out of 5 stars

Great Customer Service

After ordering multiple samples I ordered my flooring online and couldn’t be happier! The customer service team was amazing—responsive, helpful, and went above and beyond to make sure everything went smoothly. The floors are absolutely gorgeous and even better in person. I highly recommend this company for both quality and service!

October 7, 2025

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