MDG Reviews 3,188

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and the helpful, patient staff who guide them through the process. Many people appreciate the ease and stress-free nature of making purchases, often noting the flexible payment options and the ability to manage payments effectively. Reviewers also praise the quality of the products and the respectful treatment they receive from customer service. However, some people were dissatisfied with the product verification process, describing it as tedious and sometimes leading to unexpected rejections after personal information was shared. Some customers also mentioned issues with payment agreements not being honored, leading to unexpected charges. Additionally, a few reviewers found the customer service to be rude or unhelpful in certain situations, and some experienced difficulties accessing their accounts or updating payment information.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the easy process,... See more

Service

Consumers find service to be positive. Many reviewers praise the great service, fast processing, and quick... See more

Staff

Customers had positive experiences with staff, praising their helpfulness and patience. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Clients share ambiguous opinions on payment. Some customers found payment plans affordable and the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had been approved for MDG years ago but didn’t like the interest rate and weekly membership payments which you can wave but you lose your membership prices. I have noticed that for electronics... See more

Company replied

Rated 4 out of 5 stars

It's great to be able to access these things but the interest is extraordinarily high as is the cost of shipping. I mean stick in basic snail mail if it means I save three hundred dollars. Customer se... See more

Company replied

Rated 4 out of 5 stars

Overall the prices was smooth just slow several days later I’m just getting tracking number but it says they don’t have the package yet so they need to move things along faster

Company replied

Rated 4 out of 5 stars

Christmas gift shopping for teens is so much easier from this shop. Steps from choosing an item to purchase and shipping is simple enough. Payment options are great. I'm a happy customer.

Company replied


Company details

Information provided by various external sources

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in Canada. MDG.ca in-house financing credit program will suit anyone’s credit history, even...


Contact info

  • Old Capitol Trail 3422, 19808, Wilmington, United States

  • mdg.com

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Respect

Customer Service was great. She was polite and helpful.

November 17, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for your kind words, Trina! We’re thrilled to hear that our Customer Care Team was polite and helpful. We appreciate your feedback and look forward to serving you again!

Rated 1 out of 5 stars

My item is supposed to be brand new was…

My item is supposed to be brand new was opened. I would love to hear your explanation.

November 19, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for sharing your feedback, Chris! We sincerely apologize for any inconvenience with your order. Please contact our Customer Care Team directly at 1-800-906-0976 ext. 370 with your order details so we can assist you further regarding this issue.

Rated 1 out of 5 stars

I was approved with 3000

I was approved with 3000, and I signed all documents, link, my Bank and my router number they asked me to upload picture ID and the statements of the bank and it won’t let me so I chat with a customer service and they tell me my application was decline and they took out the 3000 , people this company is the worst thing that happens. They will only take out your information of your account bank and router number this is a Scam

November 19, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for sharing your experience, Maricela! We’re sorry to hear about the frustration and disappointment you encountered during the application process. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any application. We regret that we are unable to approve your request at this time. We take customer privacy and security seriously and follow strict procedures to safeguard personal information. For further details, please refer to our Privacy Policy. We apologize for any inconvenience that this may have caused.

Rated 4 out of 5 stars

This will be my 3rd or 4th order so far…

This will be my 3rd or 4th order so far and everything has been great.

November 5, 2025
Unprompted review
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Reply from MDG

Thank you for your continued support! We’re thrilled to hear that your experience has been great across multiple orders. We look forward to serving you again soon!

Rated 1 out of 5 stars

Predatory prices

Predatory prices - clueless support. Got approved, an order processed, and submitted documentation they wanted, only for them to cancel my order - though they keep my personal information. Paul was really clueless.

November 18, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for sharing your experience, Chris! We’re truly sorry to hear about the frustration and disappointment you encountered during the application process. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.ca/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any application. We regret that we are unable to approve your request at this time. We take customer privacy and security seriously and follow strict procedures to safeguard personal information. For further details, please refer to our Privacy Policy. We apologize for any inconvenience that this may have caused.

Rated 5 out of 5 stars

Was easy picking a item and getting the…

Was easy picking a item and getting the approval

November 14, 2025
Unprompted review
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Reply from MDG

Thank you for your feedback, Krishauna! We’re glad to hear that picking your item and getting approval was easy. We appreciate your support and hope to make your future experiences just as smooth.

Rated 1 out of 5 stars

DO NOT DEAL WITH THIS COMPANY

DO NOT DEAL WITH THIS COMPANY. COMPLETE SCAM. After being qualified for a $3000 credit line. And choosing an item, and connecting your bank account. They called and demanded 9 weeks of payments without getting the product. After canceling, they still are deducting from my bank account. Customer service was rude, and I was told there is nothing they can do. Now dealing with the bank for fraud. You have been warned.

November 9, 2025
Unprompted review
MDG logo

Reply from MDG

We're very sorry to hear about your experience and sincerely apologize for the frustration his has caused, Zoran! Customer's pre-qualification is not considered a final approval decision. If, during the verification process, information from Customer's credit application cannot be verified or, Customer's financial information is less favorable upon our review completion, the Customer may be asked to make larger down payment before shipping. As our records indicate, the refund has been posted for November 18, 2025. For any further concerns, please contact us directly on 1-800-906-0975 ext. 357.

Rated 5 out of 5 stars

Everything went as described

Everything went as described. Great place to finance through. I'm a very happy customer.

November 15, 2024
Unprompted review
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Reply from MDG

Thank you for your feedback, Adalberto! We’re thrilled to hear that everything went smoothly and that you had a positive experience financing with us. We appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

My experience with MDG was great

My experience with MDG was great. Very easy to purchase a laptop for me and my kids, and very affordable. I also really like how the website shows when payments are due and how much, and the ability to make extra payments at any time or even defer payments if need be. Lots of different options that make things so much easier for anyone.

I highly recommend MDG to anyone looking to get a laptop or any other electronic item, and or a cash loan.

Thank you, MDG!

November 13, 2025
Unprompted review
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Reply from MDG

Thank you so much for your kind words, Banafsheh! We’re thrilled to hear that your experience with MDG was smooth and convenient, and that our payment options made things easier for you. It means a lot to know that you and your kids are enjoying your laptops. We truly appreciate your recommendation and look forward to helping you with any future purchases or needs.

Rated 5 out of 5 stars

I ordered my product on Monday and…

I ordered my product on Monday and received it on Wednesday of the same week. No hassels.

November 12, 2025
Unprompted review
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Reply from MDG

Thank you for your review, Cindy! We’re so glad to hear your order arrived quickly and without any hassles. Fast, smooth delivery is exactly what we aim for. We are looking forward to hear from you again.

Rated 5 out of 5 stars

Website MDG…

I was looking over the website for MDG and found a camera that i have been wanting for a long time. I had already received a laptop that I had ordered. I have had the laptop for approximately three years and since they had done a great job with the laptop, I decided to buy the camera!

November 12, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you so much for your review, Elmer! We’re delighted to hear that your first experience with the laptop was such a positive one—and that it inspired you to return for the camera you’ve been wanting. It means a lot to us when customers come back because they trust the quality of our products and service.

Rated 5 out of 5 stars

Very easy to get along with

Very easy to get along with

November 10, 2025
Unprompted review
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Reply from MDG

Thank you for your kind words, Amy! We’re happy to hear that you found us easy to get along with. Providing a smooth, positive experience is always our goal.

Rated 4 out of 5 stars

Christmas gift shopping for teens!

Christmas gift shopping for teens is so much easier from this shop. Steps from choosing an item to purchase and shipping is simple enough. Payment options are great. I'm a happy customer.

November 10, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you so much for your wonderful review, J-Lynn! We’re thrilled to hear that Christmas shopping for your teens has been easier with us. We’re happy the process was simple and stress-free. Our flexible payment options are designed to make things even more convenient, so we’re glad they worked well for you.

Rated 5 out of 5 stars

Good

Good service

November 6, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you so much for your review! We’re glad to hear you had a good experience with our service. Providing fast, helpful, and reliable support is always our priority.

Rated 5 out of 5 stars

Fast approval

Fast approval, Fast shipping, good service, and polite manager.

November 5, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for your wonderful feedback, Arkadii! We’re thrilled to hear that you had a fast approval, quick shipping, and a great experience with our service and team. Your kind words mean a lot to us!

Rated 3 out of 5 stars

the products are new or used

November 2, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for your feedback, Erick! We want to clarify that all of our products are brand new. If you have any concerns or questions about your purchase, please contact our Customer Care Team on 1-800-906-0975 ext. 370 so we can assist you directly.

Rated 5 out of 5 stars

Were payment plans offered for order…

Were payment plans offered for order 8531145 flexible enough to fit your schedule?yes

Are the payments for order 8531145 low and affordable? yes

Did you find it helpful to have a Personal Account Assistant assigned to help you through the process? yes

Are you satisfied with MDG pricing compared to Fingerhut? yes

October 28, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for your feedback, Joe! We’re thrilled to hear that your payment plan worked well for you, that the payments were affordable, and that your Account Assistant was helpful. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Payments that fits the budget ,my…

Payments that fits the budget ,my washer broke down and i can't afford to get one .MDG was just a click away!

October 20, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for sharing your experience, Annette! We’re so glad MDG could make it easy for you to get a washer that fits your budget. We hope it makes life a little easier and more convenient!

Rated 4 out of 5 stars

They all were very helpful and kind..it…

They all were very helpful and kind..it was easy to do and quick.

October 24, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for your kind words, Grant! We’re thrilled to hear that our team was helpful and that your experience was quick and easy. We are looking forward to hear from you again.

Rated 1 out of 5 stars

BAIT AND SWITCH

I love how this area is titled "what went wrong this time" hmmmm, I have a saved email indicating that my funds are good to go and would be deposited 48-72 hours from yesterday. Only this morning I see another email stating that I'm not approved. Thankfully I know to just wait and see and not always trust.
D Moore

October 23, 2025
Unprompted review
MDG logo

Reply from MDG

Thank you for sharing your feedback, Donna! We are sorry to hear that your experience with us was not as expected. Please note that while pre-qualification can provide an initial indication of approval, final approval is contingent on a review of payment details and other factors, as outlined in our General Terms of Use. MDG reserves the right to decline an Application if it does not meet the necessary criteria. After further review by our Verification Department, unfortunately, we are unable to approve your request at this time. We appreciate your understanding.

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