Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
I spoke to customer advisor “Franklin” about my order I was unhappy with and how upset I was with the restaurant being unprofessional and unhappy with my food. The restaurant denied my refund out of r... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
827 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mealzo
Hello Iain,
Thank you for taking the time to leave a review. We are pleased that you value Brian's customer care, and you rate our company so highly. Have a wonderful day.
- Mealzo
Bruce offered very efficient and speedy…
Bruce offered very efficient and speedy resolution to my case.
November 11, 2025
Unprompted review
Reply from Mealzo
Hi Dave,
The team is glad that you rate Bruce's customer care so highly, and are satisfied with the resolution of your inquiry. Have a lovely day.
- Mealzo
Reply from Mealzo
Hi there Eshan,
Thank you for taking the time to leave a review. We are glad that you rate our service, and our company as a whole, so highly. Have a nice day.
- Mealzo
After having bad experiences with…
After having bad experiences with JustEat. Tried Mealzo instead and it was very easy to use. Unfortunately I had items missing but customer service was great and It was nice to actually type to a real person. Peter sorted it all out for me. So Thank you Peter.
November 7, 2025
Unprompted review
Reply from Mealzo
Hi Allyson,
Thank you for taking the time to leave a review. We are pleased that Peter went above and beyond to give you peace of mind about your order, and that you are pleased with our service. Have a wonderful day.
- Mealzo
Reply from Mealzo
Hi Jessica,
Thank you for your review. We are pleased that Peter took extra care assuring you and resolving your inquiry. Have a nice day.
- Mealzo
Brian helped 🙏
November 4, 2025
Unprompted review
Reply from Mealzo
Hey Kristian,
Thank you for taking the time to leave a review, we are thrilled that you rate Brian's customer care so greatly. Have a nice day.
- Mealzo
Late order
Order was late so phoned and chatted online with Bruce. He was very helpful, contacted place I'd ordered from and provided me with an update
November 3, 2025
Unprompted review
Reply from Mealzo
Hello there,
Thank you for taking the time to leave a review. We are glad that you value Bruce's customer care, and are satisfied with the end result of your inquiry. Have a lovely day.
- Mealzo
Peter at mealzo quickly resolved an…
Peter at mealzo quickly resolved an issue I had with an incorrect order. Thanks Peter!
November 2, 2025
Unprompted review
Reply from Mealzo
Hello there,
Thank you for your review. We are pleased that Peter went above and beyond to resolve your inquiry, and you are satisfied with our service. Have a nice day.
- Mealzo
The operative Franklin was kind and…
The operative Franklin was kind and helpful and sorted out my issue within a few minutes.
November 2, 2025
Unprompted review
Reply from Mealzo
Hi Megan,
We are pleased that you rate Franklin's customer care, and our company as a whole, so highly. Thank you for taking the time to leave a review.
- Mealzo
The costumer care is amazing and Brian…
The costumer care is amazing and Brian helped me a lot!
November 1, 2025
Unprompted review
Reply from Mealzo
Hi Helga,
We appreciate you taking the time to leave a review for Brian's quality of service. Have a wonderful day.
- Mealzo
Peter was very helpful and had quick…
Peter was very helpful and had quick responses
October 31, 2025
Unprompted review
Reply from Mealzo
Hi there,
We are glad you rate Peter's custom care so highly. Thank you for taking the time to leave a review. Have a nice day.
- Mealzo
Riley very nice person tried their best…
Riley very nice person tried their best to help and did everything they could too late to change order but at least they tried!
October 31, 2025
Unprompted review
Reply from Mealzo
Hello Elle,
Thank you for taking the time to leave a review. The team is thrilled you value Riley's customer care so highly, and you rate our company favourably as a whole. Have a lovely day.
- Mealzo
Spoken to Franklin today about two…
Spoken to Franklin today about two order that were placed last night and both were delayed by 45minutes plus food arrived cold. He was quick in making a decision. I had a positive response from him. He gave me full refund for the delay and apologised on behalf of the company
October 30, 2025
Unprompted review
Reply from Mealzo
Hi Faysal,
Thank you for taking the time to leave a review. We are pleased that Franklin went above and beyond to get you your refund and you are satisfied with our service. Have a wonderful day!
- Mealzo
Reply from Mealzo
Hi Keira,
Thank you for taking the time to leave a review. The team is thrilled you rate Bruce's customer care so highly. Have a lovely day.
- Mealzo
Brilliant customer service and fast…
Brilliant customer service and fast reply’s from Brian
October 28, 2025
Unprompted review
Reply from Mealzo
Hello Antek,
Thank you for your review. We are glad that you value Brian's customer care so highly, and our service as a whole. Have a nice day.
- Mealzo
Brian was very kind helpful and helpful…
Brian was very kind helpful and helpful got me a quick answer on what the problem was
October 27, 2025
Unprompted review
Reply from Mealzo
Hi Stephanie,
Thank you for taking the time to leave a review. The team is thrilled that Brian went above and beyond to give you peace of mind, and you are satisfied with our service. Have a nice day.
- Mealzo
Brian was very helpful and resolved my…
Brian was very helpful and resolved my issue quickly.
October 23, 2025
Unprompted review
Reply from Mealzo
Hello Martin,
We are thrilled that you rate Brian's customer care, and our service as a whole, so highly. Thank you for taking the time to leave a review.
- Mealzo
Thank you Brian
Thank you Brian. Very clear communication, quickly resolved my query.
October 23, 2025
Unprompted review
Reply from Mealzo
Hi there Tasmin,
Thank you for taking the time to leave a review. We are glad that Brian has resolved your query efficiently and swiftly, and that you rate our service so highly. Have a nice day.
- Mealzo
Peter was helpful and resolved issue in…
Peter was helpful and resolved issue in minutes.
October 19, 2025
Unprompted review
Reply from Mealzo
Hello Helen,
Thank you for your review. The team is glad to hear that Peter was swift in dealing with your inquiry, and you rated his service so highly. Have a wonderful day.
- Mealzo
Brian
Brian helped me with an order that was over 2.5hours late and arranged a refund within 5-10 days
October 18, 2025
Unprompted review
Reply from Mealzo
Hi Robert,
We are pleased that Brian was effective in resolving your refund, and that you are beyond satisfied with our service as a whole. Thank you for your review.
- Mealzo
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