Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Had a great experience with Mealzo! I just want to say a huge thank you to Aldo and the entire Virtual Engineering team for their amazing support with the remote installation. As someone who isn’t... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
825 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mealzo app itself was very glitchy…
Mealzo app itself was very glitchy today and kept freezing and a lovely member of staff called Peter was extremely helpful- thanks
April 15, 2026
Unprompted review
Reply from Mealzo
Hi Bethany👋🏻
Appreciate you taking the time to leave this. We're glad it all came together in the end. Looking forward to giving you a much better run next time✨
Amazing service from Bruce and very…
Amazing service from Bruce and very attentive with my issue.
April 11, 2026
Unprompted review
Reply from Mealzo
Hi Hollie 👋
Great to hear you had a positive experience with us.
We really appreciate your support and feedback✨
Peter was excellent
Peter was excellent. Overly helpful and quick to respond.
April 9, 2026
Unprompted review
Reply from Mealzo
Hi Thomas,
Really pleased you had a great experience. Appreciate you taking the time to share this, and we look forward to serving you again soon🧡
Good customer care
I had placed an order that never arrived. Spoke to a very nice gentleman who provided an email address to claim a refund.
Peter replied quickly, advising me the refund had been actioned. Thank you for the good customer care.
April 6, 2026
Unprompted review
Reply from Mealzo
Hello,
We're glad things were handled quickly and you felt well looked after.
We value your support and hope to see you again soon 😊
Amazing service by Peter
Unfortunately we had to contact customer services after an issue with our order, Peter was very quick to assist us and reach a satisfactory outcome while providing outstanding customer service, an asset to any company. Thanks again Peter
April 8, 2026
Unprompted review
Reply from Mealzo
Hi Jenny 👋
We appreciate you sharing this. Great to hear everything was resolved promptly and to your satisfaction. Thanks for your support, we look forward to serving you again🧡
Failed Order but Quick Refund!
Failed Order, due to distance, but was quickly refunded!
Big ups to Brian for being my Support guy for this order.
April 7, 2026
Unprompted review
Reply from Mealzo
Hi there,
We appreciate you sharing your experience. Good to see it was sorted without delay and left you with a positive impression overall✨
Had a glitch on checkout and Brian…
Had a glitch on checkout and Brian sorted it out in seconds! Great service!
April 6, 2026
Unprompted review
Reply from Mealzo
Hey George,
Thanks so much! Really glad you had a great experience🧡
Brian from mealzo support is very…
Brian from mealzo support is very helpful
April 5, 2026
Unprompted review
Reply from Mealzo
Hey Ali,
Thank you! Really glad you had a great experience.
Hope to welcome you back to Mealzo soon🧡
Very helpful customer service
Ordered an item accidentally and spoke to staff member Brian through live chat who sorted it all out. Great service!
April 5, 2026
Unprompted review
Reply from Mealzo
Hey Geraldine,
Thank you! So happy your experience was smooth and helpful🧡
We’d love to have you back soon!
Mix up with the restaurant meant we…
Mix up with the restaurant meant we didn't receive our order but Franklin at Mealzo sorted out a refund quickly. Thank you Franklin.
April 4, 2026
Unprompted review
Reply from Mealzo
Hey Molly,
So glad we turned that mix-up around and left you smiling.
Looking forward to serving you again real soon!
I didnt receive a confirmation email…
I didnt receive a confirmation email for the order that was placed. I went on the mealzo chat and they were able to confirm my order and the delivery time. Thank you to Bryan.
April 4, 2026
Unprompted review
Reply from Mealzo
Hey Stefanie,
We are happy to hear the live chat cleared that up quickly and got your order on track.
Thanks for the feedback🧡
Peter was a great help!
Peter helped resolved my issue regarding my order. He was very quick, friendly and helpful. Thanks very much!
April 3, 2026
Unprompted review
Reply from Mealzo
Hey Sarah,
Thank you for the lovely review!
We hope to have you back with us again very soon!
Great service
Peter was really helpful. I didn’t have my order number but he quickly found it and contacted the takeaway to confirm the status of my order. Prompt and effective service
March 31, 2026
Unprompted review
Reply from Mealzo
Hi Lillian,
Thank you so much for your kind review.
We look forward to making your next order just as easy🧡
Riley was a great person to get help…
Riley was a great person to get help from
March 29, 2026
Unprompted review
Reply from Mealzo
Hi Malecia,
Thanks so much for your lovely feedback. We’re so glad you had a great experience✨
There was a mix up with the payment
There was a mix up with the payment, Riley was very helpful and we were issued with a refund.
March 29, 2026
Unprompted review
Reply from Mealzo
Hello Derek,
Thanks for taking the time to leave a review. We’re really appreciate it🧡
Riley was very helpful and made this…
Riley was very helpful and made this process easy
March 28, 2026
Unprompted review
Reply from Mealzo
Hi there,
We’re so pleased the whole process felt easy and hassle-free for you, and we really appreciate you sharing your experience🧡
Brian was great
Brian was great, he resolved our issue by contacting the restaurant on our behalf and we got a partial refund for the food
March 27, 2026
Unprompted review
Reply from Mealzo
Hi Suzanne,
Really glad everything worked out smoothly for you and you got a fair outcome in the end🧡
Brian was on the ball with my query :)
March 26, 2026
Unprompted review
Reply from Mealzo
Hi Kaitlynn,
Great to hear your query got sorted so easily. Hope your next order goes just as smoothly✨
Peter was a great help
Peter was a great help, at sorting out my delivery query
March 25, 2026
Unprompted review
Reply from Mealzo
Hi Diane,
Fantastic to hear everything got resolved without any fuss. Looking forward to your next order!
Easy to contact
It was easy to contact an actual person once you have been through the chat bot as long as you are happy with messaging rather than talking. I needed a refund on an online delivery I never received but was still charged for and the first person I spoke to said they would look into and get back to me but I didn't hear anything so I contacted them again and Brian was able to resolve the issue within the hour and said he's issued a full refund
March 24, 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Glad everything got resolved quickly and your refund was sorted without any hassle.
Hope to see you again soon🧡
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