Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Had a great experience with Mealzo! I just want to say a huge thank you to Aldo and the entire Virtual Engineering team for their amazing support with the remote installation. As someone who isn’t... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
825 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a major issue with the takeaway my…
Had a major issue with the takeaway my order didnt come finally got through to a open chat haha, well Riley was great and has promised me hes going to look into for me so fingers crossed I get a message abck and a refund
March 23, 2026
Unprompted review
Reply from Mealzo
Hi Ashley,
Glad everything got looked into. We appriciate your feedback🧡
brian very helpfully solved my issue…
brian very helpfully solved my issue he's fabulous
March 22, 2026
Unprompted review
Reply from Mealzo
Hi Jess,
So glad your issue got sorted out smoothly.
We’re thrilled you had a positive experience!✨
Excellent customer service
I received excellent customer service from Brian, The staff were professional, attentive, and handled my request quickly and efficiently. Thank you.
March 21, 2026
Unprompted review
Reply from Mealzo
Hi Ashanti,
Fantastic to hear everything was handled smoothly and efficiently. Thanks for sharing your experience!✨
I got great help
I got great help from the person called Brian thank you so much.
March 20, 2026
Unprompted review
Reply from Mealzo
Hi Talhah,
Glad everything got taken care of smoothly.
We’re happy you had a positive experience.
Reply from Mealzo
Hi Murat,
Great to hear you had a smooth experience.
Thanks for taking the time to share!
My order never arrived
My order never arrived, I contacted the customer support team and Peter was extremely helpful and initiated a full refund
March 17, 2026
Unprompted review
Reply from Mealzo
Hi Tracey,
We’re really pleased everything was resolved smoothly for you.
Thanks for sharing your feedback, it’s truly appreciated.
Brian was extremely pleasant and…
Brian was extremely pleasant and helpful in tracking my order and updating me!
March 15, 2026
Unprompted review
Reply from Mealzo
Hi Lisa,
Thanks for taking the time to share your feedback, we appreciate it🧡
Brian on support was extremely helpful…
Brian on support was extremely helpful and made it so much easier to deal with mistakes. He is a credit to the team
March 14, 2026
Unprompted review
Reply from Mealzo
Hi Katie,
Thanks for sharing this! We're really glad your experience was smooth and that everything was made easier to sort out. That’s exactly what we want when something unexpected happens.
If you ever need anything else, we’re always here to help🧡
Placed an order and the takeaway was…
Placed an order and the takeaway was closed. Peter personally helped me secure a full refund. Very Helpful Thanks.
March 12, 2026
Unprompted review
Reply from Mealzo
Hi Charlene,
Thanks for taking the time to leave a review. Glad everything was sorted quickly and you got the help you needed✨
Great food and professional staff
Great food and professional staff. Ashkan was particularly helpful.
March 10, 2026
Unprompted review
Reply from Mealzo
Hi Karl,
Thanks for the kind words! It’s great to hear you enjoyed the food and had a positive experience overall. We appreciate you taking a moment to share it. Hope your next order is just as satisfying🧡
Brian
Brian, a part of the mealzo care team was very helpful and made my experience very straight forward!!
March 9, 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thanks for taking the time to share this! Really happy to hear your experience was easy and everything got sorted without any hassle🙏🏻
Brian provided good assistance when it…
Brian provided good assistance when it was needed.
March 6, 2026
Unprompted review
Reply from Mealzo
Hi Ross,
Thanks for leaving a review. Glad you got the support you needed when it mattered.
We appreciate you choosing Mealzo🧡
Brian - Customer Service
Brian delivered excellent customer service when I had an issue with my order. He was polite and extremely helpful. Quick to reply and fix my issue within a minute. I am very thankful to him.
March 5, 2026
Unprompted review
Reply from Mealzo
Hi Matthew,
Thanks for sharing! We’re thrilled your order was sorted so quickly and everything went smoothly.
Looking forward to your next order✨
Spoke to the customer servace person…
Spoke to the customer servace person Brian, and they were very helpful.
March 2, 2026
Unprompted review
Reply from Mealzo
Hi Ciaran,
Thanks for your feedback! We’re glad everything was handled so efficiently and that your experience was a positive one🧡
My drinks were forgotten
My drinks were forgotten, chatted with Brian and he arranged the drinks be sent over as son as possible. Very polite and great service!
March 2, 2026
Unprompted review
Reply from Mealzo
Hi Olivia,
Thanks for your review! Happy to hear your drinks were on their way quickly and that the experience left you satisfied.
Looking forward to your next order🧡
Great service
Aaron was a great help today - we ordered food at 12:40 with a 13:20 delivery time - but 13:40 we had no food - contacted the chat and Aaron was a great help, he got the order cancelled with no issues and was able to ensure I got a refund
March 1, 2026
Unprompted review
Reply from Mealzo
Hey Tomas,
That’s so great to hear your situation got sorted out smoothly and quickly.
Thanks for the review✨
Late order
Thank you to Brian who dealt with my enquiry and responded quickly.and soon after our order arrived thanks Brian.
February 28, 2026
Unprompted review
Reply from Mealzo
Hi Annemarie,
Thanks so much for the review! Really glad your order arrived quickly.
Hope you enjoyed your meal🧡
Bruce Almighty
My delivery did not arrive and Bruce was very supportive and called the takeaway . Unfortunately the order still had not arrived in the newly scheduled time and was showing as delivered. Bruce was still on line and called the takeaway and chased it through. The order eventually arrived and Bruce managed to resolve this delay.
February 28, 2026
Unprompted review
Reply from Mealzo
Hello Suzie,
Thank you for the feedback.
We're so glad everything got sorted.
Hope to see you again soon!
Reply from Mealzo
Hi Viktor,
Thanks for taking the time to leave a review
We really appreciate it🙏🏻
Geat system to use
Great system to use, had an issue and Peter sorted it asap for me
February 27, 2026
Unprompted review
Reply from Mealzo
Hi Michael,
Thanks so much for the review!
Appreciated🧡
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