Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Had a great experience with Mealzo! I just want to say a huge thank you to Aldo and the entire Virtual Engineering team for their amazing support with the remote installation. As someone who isn’t... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
826 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Franklin was very helpful…
Franklin was very helpful and sorted my issue out quickly with no issue
December 27, 2025
Unprompted review
Reply from Mealzo
Hi Malana, thanks for your feedback! 😊
It’s great to hear everything was resolved quickly and smoothly.
Franklin - customer service agent
Franklin was a great help in getting me a refund quickly absolutely deserves his vacation
December 25, 2025
Unprompted review
Reply from Mealzo
Hello Calum,
Really appreciate you sharing your experience with the refund process🧡
Franklin arranged a refund for me with…
Franklin arranged a refund for me with ease. He was helpful and kind.
December 25, 2025
Unprompted review
Reply from Mealzo
Hi Mechelle, thanks for sharing your experience✨
Glad everything went through smoothly.
Order
Had to double check on my order after saying it was delivered without receiving it, Franklin was a great help and got that matter sorted
December 25, 2025
Unprompted review
Reply from Mealzo
Hi Graham,
Thanks for sharing your experience.
It’s great to hear our team made the process smooth for you🧡
Spoke to Bruce after our Indian…
Spoke to Bruce after our Indian takeaway was missing a naan bread. Bruce was very helpful! He contacted the restaurant who passed on the feedback and manger to arrange a refund. Thank again Bruce! Merry Christmas!
December 24, 2025
Unprompted review
Reply from Mealzo
Hi Graeme, thanks for sharing!
We’re glad everything was resolved smoothly and that your order experience ended on a positive note🧡✨
Good service from Brian
Good service from Brian, fast and efficient.
December 24, 2025
Unprompted review
Reply from Mealzo
Hi Katrina🧡
Thanks for sharing! We’re glad you had a fast and efficient experience.
Always great to hear things went smoothly!
I had an issue where I hadn't received…
I had an issue where I hadn't received my order after calling the restaurant and getting nowhere to be told they don't use mealzo anymore Brian Called on my behalf and he was them told they will get the meal out to me. Thanks Brian for the help and service
December 23, 2025
Unprompted review
Reply from Mealzo
Hi Peter! 😊
We’re so glad Brian could step in and get things sorted for you! We’re always here to help.
Hope you enjoyed your order🧡
Had a bad experience with the takeaway
Had a bad experience with the takeaway. Brian from the support team sorted out the problem and helped me with the refund of my money. Highly appreciated for good work of Brian
December 23, 2025
Unprompted review
Reply from Mealzo
Hello👋
Thanks for your feedback, We really appreciate it🧡
We’re glad it ended on a positive note.
Order in Error
We made an order in error to the wrong restaurant. I contacted online for help and Bruce was so helpful and efficient! He dealt with the matter in minutes. Very appreciated!
December 23, 2025
Unprompted review
Reply from Mealzo
Hi Katie 👋
Great to hear everything got sorted so quickly!
How did the rest of your ordering experience go? 🍽️
Brian was very quick and efficient
December 23, 2025
Unprompted review
Reply from Mealzo
Hello Robert 🌟
Glad you’re happy with your experience!
Hope you enjoyed your order🧡
Cancellation an order in
Put an order in, on Saturday night, however had to cancel,restaurant didn't have one of the items! Got in touch with mealzo.
Bruce was very helpful and arranged refund,good customer service x
December 20, 2025
Unprompted review
Reply from Mealzo
Hello Carol, happy to hear everything was resolved easily.
We appreciate the feedback✨
Quick response
Placed an order for delivery for my gran who is housebound. The place i ordered from called saying they don't deliver to her area? and I should cancel the order on Mealzo. Needless to say I had to email them to ask for her money to be refunded and Bruce sorted it out in no time.
December 22, 2025
Unprompted review
Reply from Mealzo
Hi Claire,
Sorry for the inconvenience, but glad to hear you were satisfied with the quick support from our team.
Hope to see you back on Mealzo soon🧡
was able to help even though i lacked…
was able to help even though i lacked some information about the situation
December 22, 2025
Unprompted review
Reply from Mealzo
Hi Ann 😊 thanks for sharing.
Great to hear everything was resolved smoothly.
Always happy to assist 🧡
Our food was cold
Our food was cold and I had cheese on my donner meat and chip's which I didn't want and we spoke with aron threw help and he was absolutely amazing
December 18, 2025
Unprompted review
Reply from Mealzo
Thanks, Helen 🙂 we appreciate you letting us know.
Happy to hear Aaron looked after you and made the experience better 🧡
Peter was very kind and helpful great customer service
Peter very helpful very kind
December 21, 2025
Unprompted review
Reply from Mealzo
Hi Josh, thanks for the lovely feedback! 😊
We’re really glad you had a great experience🧡
We’ll be sure to pass this on to the team.
Brian was excellent and resolved my…
Brian was excellent and resolved my problem very quickly and got me a full refund after a takeaway accepted my order taking money out my account but not delivering the goods.
Thanks Brian.
December 21, 2025
Unprompted review
Reply from Mealzo
Hi Ryan, thanks for sharing your experience ✨
We’re glad to hear everything was resolved quickly and smoothly.
We appreciate you taking the time to leave a review.
Reply from Mealzo
Hi there,
Thanks for sharing!
Your positive experience means a lot to us🧡
Spoke with Peter who was most efficient…
Spoke with Peter who was most efficient and answered my query
December 19, 2025
Unprompted review
Reply from Mealzo
Thanks for sharing, Tracy 😊
Glad everything got sorted quickly, and we hope you enjoyed your order!🧡
franklin gave great customer servise…
franklin gave great customer servise and was friendly and kind.
December 18, 2025
Unprompted review
Reply from Mealzo
Hi,
Thanks for sharing your experience! 😊
We’re really happy to hear you had a positive interaction with us🧡
Franklin was very helpful when I had a…
Franklin was very helpful when I had a query regarding my order. Very quick and efficient thank you
December 18, 2025
Unprompted review
Reply from Mealzo
Hi Stacey,
Thanks for taking the time to leave a review! 😊✨
We’re happy to hear your query was sorted promptly and appreciate you sharing your feedback.
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