Me and My Glass Reviews 

261
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality and precise measurements of the custom glass products, noting that items fit their spaces perfectly. Many people also appreciate the secure protective packaging and find the online ordering process straightforward and easy to navigate. Some reviewers were not happy with significant delivery delays, prolonged waiting periods, and missing hardware components upon arrival. Customers additionally mentioned frustrating experiences trying to obtain refunds when orders could not be fulfilled or arrived completely incorrect. A few individuals experienced poor communication and lengthy production timelines that caused considerable inconvenience before resolution.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, as opinions are heavily... See more

Delivery service

Consumers find delivery service to be a mixed experience, with some reviewers praising timely arrivals,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised smooth online... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with bespoke items that... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing great satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ordered a 2.5 metre huge back lit framed mirror - and received exactly as I had ordered - took 7 weeks to get to me - and a little frustrated about communication in between - if only they would... See more

Rated 5 out of 5 stars

Delivery time was as advertised, the products were well packaged, undamaged, great quality and value for money. The screws were accidently missing however, we had superb customer service and able to g... See more

Rated 5 out of 5 stars

Delivery Good. Arrived safely & in good time. In great condition. Correct type & size of glass top which fitted perfectly on to our patio garden table.

Rated 5 out of 5 stars

Great experience, John was extremely helpful and kept me updated from placing an order to it being delivered. Very reasonable prices and it arrived really well padded and packaged so overall I'd say a... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

261 reviews

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No recent history of asking for reviews

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3.3

All reviews

(261)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE!!

DO NOT USE!!! Takes a week to get any reply, chased an order for weeks, kept getting excuses that it was with the shipping company who when I rang never had been sent the mirrors. Managed to get hold of them eventually after weeks of trying and had to go and pick the mirrors up myself after being told would refund the delivery. 4 weeks later after told several times would be sorted that week- still nothing . Terrible service!! Don't know how they still operate

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Service and Quality Product

I ordered a bespoke splashback and was very pleased with the entire process. Manufacturing and delivery times were exactly as stated, and everything arrived on schedule. The delivery was smooth and well-communicated, which made things easy on my end.

The product itself was exactly as described - it met all my expectations and looks great in place.

Overall, a reliable and professional service. I’d be happy to recommend them to others looking for custom splashbacks.

July 22, 2025
Rated 5 out of 5 stars

Very helpful company and someone you…

Very helpful company and someone you can talk to rather than the usual online experience. We ordered a bespoke bathroom mirror and it was excellent quality.
Would definitely recommend Me and My Glass and will certainly use them again in another project.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE Takes Money no goods received

DO NOT USE - I would give no stars if I could. Took money for what was an anniversary present on 15th May, and it has still not been received and we are now 10th July. We have been in contact with them numerous times, the man gives promises it is on its way, then promises a refund neither are received. We are now going through the bank to get our money back. Do not believe the 5 star experience show on the website it is certainly not true, the company quite obviously takes orders, then keeps money when it cannot provide the goods. Check companies house its a one man band who can’t provide the service he advertises.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceed expectations

Delivered to schedule - very good quality and has given my garden patio table and new lease of life. Very happy.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

Would really recommend.

Excellent. Instructions on the website about how to measure up were really clear.Our glass top for the garden table had shattered in a storm. The glass arrived and fitted exactly. I was also able to get it delivered at a date to suit us. Would really recommend.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Replaced glass top for rattan garden table.

From start to finish this company are great,👍 they do what they say they will . Even after a mistake on my part the company,spotted it got in touch,fixed,and delivery was perfect. Well packed and easy to handle. So 💯% recommend by me . 👍👍👍

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful shocking service...

I first contacted Me & My Glass way back on the 10th April 2025. I paid for delivery of two samples which I never received, as they said they did not have the colour and would I like a different colour. I said no as I was trying to match a specific colour (why would I want a different colour). Foolishly I ordered the glass after speaking to John the owner on the 14th April, I gave clear instructions on the measurements. I sent him drawings on the 14th April as he asked, and paid for the glass. I waited a few weeks, as it says two weeks before delivery. I messaged again 20th May, no reply for days. John replied and said he would send me drawings, which never arrived. I had to remind him again. 26 May he send me drawings which were incorrect and did not match what I had sent him on two previous occasions. I told him they were incorrect, and again sent the drawings and measurements which I had originally sent him. By this time I had enough and asked to return my money, including the money for the samples that still had not been refunded. 31st May I informed John of Me and My Glass will now be taking this to court if my money was not returned. He replied on the 2nd June saying I agreed to the drawings on the 26 May, (which I had not as they were wrong). And the glass was now in production. This company is a joke and run my either someone is extremely incompetent or a total scammer. Do not purchase from this company.

Updated 9th June: I finally got a response from John the owner after making a complaint to companies house, trading standards, his accountant and filling a county court judgement. It is my opinion had I not done this including finding his home address I would not have had my money returned. There was no apology or explanation to the poor service. Looking at the reviews, is he scamming people, or committing fraud? He is certainly taking money for goods which people are not receiving and not returning it. There is no manufacturing going on at this company, he is a middle man who gets orders and maybe passes them on to a company (probably outside the UK).

June 2, 2025
Unprompted review
Rated 4 out of 5 stars

Perfect product that no one else seemed…

Perfect product that no one else seemed to be able to make. It did take a few weeks longer than I was expecting and comms weren’t always amazing so there were times I was worried I’d never get my mirror, but we got there in the end.

May 29, 2025
Unprompted review

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