How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
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Based on these reviews
The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more
I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
4.0
Great
6K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Great if it works!
Bought one of these for my husband for Christmas several years ago. Fantastic! After about a year it simply stopped working. To be fair, Meater’s customer service was excellent in that they replaced it with new one for us. Sadly, that second one has now stopped working. I suspect a replacement one won’t happen twice, so we’ll have to learn to live without it ☹️
April 12, 2026
Unprompted review
Reply from MEATER
Hi Julie, thanks for sharing your thoughts. We are glad to hear the first replacement support experience was positive, and for the current situation the best next step is to reach out to us directly so we can properly review what is happening with the device, since we cannot access account or device details through this platform. In many cases we are able to identify the cause after reviewing the full setup and usage conditions, and then guide you through the right solution or next steps, including warranty evaluation if needed. You can contact us at +1 888-407-0303 for further assistance. MEATER
Doesn’t work with a closed lid BBQ grill
I am not reviewing the company, I am reviewing the product - Meater SE. It may be because it’s the entry level model (yet it’s c.£80, so not a bargain basement price), but it doesn’t work most of the time when grilling on a Weber BBQ with a closed lid. I contacted the company about it and they patronisingly explained that I may want to familiarise myself with Faraday cage effect to understand why it doesn’t work. Ok, thank you. I understand that bbq grill reduces Bluetooth connectivity, but there are definitely probes that work despite being in the closed grill. My guess is it’s just not very strong Bluetooth connection and I need to buy a different probe from a different brand.
April 10, 2026
Unprompted review
Reply from MEATER
Eugene, we really appreciate you taking the time to share this honest and detailed feedback. We completely understand how disappointing it can be when the connection does not remain stable during a cook, especially with a closed-lid Weber grill.
The behavior you’re describing is not the experience we want for your MEATER SE. Closed metal grills can significantly weaken Bluetooth signal strength due to the metal lid acting as a barrier, which may lead to intermittent disconnections. While some reduction in signal is expected, the connection should still feel more dependable during normal use.
A possible resolution is to keep the charger base as close as possible to the grill, ideally within a few feet, and positioned so there are minimal obstructions between the charger and your phone. This often helps improve signal stability. If the behavior continues even with the base nearby, it may indicate reduced Bluetooth performance from the charger or probe that should be reviewed further.
Please reach out to us at support.meater.com so our team can work with you directly and help restore the reliable performance you should be getting.
I get halfway through my grilling…
I get halfway through my grilling process and the app disconnects and will not reconnect - the app is a useless piece of crap
March 27, 2026
Unprompted review
Reply from MEATER
Pat, we really appreciate you sharing this. Losing connection halfway through a cook and not being able to reconnect can be incredibly surprising, this is not the experience we want for you, especially when you’re relying on it for timing and results.
This kind of behavior is often linked to a drop in communication between the probe, charger, and phone. It can happen if the signal is interrupted, if the probe isn’t maintaining a stable charge, or if the app has difficulty re-establishing the connection after a brief drop.
Keeping the charger as close as possible to the cooking area and ensuring a clear path between the probe and your phone can help improve stability. Restarting the app can also help it reconnect more reliably.
We’d really like to help you get back to a smooth and dependable experience. Please feel free to reach out to us at support.meater.com, we’ll gladly work through this with you step by step.
Thermometer completely fell apart after…
EDIT : Despite telling me to get in touch to "explore other options" I was just told they were unable to help. I suspect they just use this as standard reply to bat away negative reviews as I have seen the same reply on other reviews.
Please be very wary of using this product it is clearly very cheaply made and is potentially dangerous with strange white adhesive leaking from the product with normal and actually quite infrequent use ruining any meat you are probing. The number and regularity of 1 star reviews pointing out issues is very telling - I wish I had checked before purchasing.
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Thermometer completely fell apart after pulling it out of a joint of meat with a strange white adhesive going everywhere meaning I had to throw the food out as had no idea if it was food safe or not.
Was 2 months out of warranty and I got the expected response that they were unable to help as it was out of warranty.
When spending £100 on a meat thermometer I would expect it to last more than 2 years with light use, and the fact their warranty only covers that says a lot about their expectation of the the quality of the product. I have a Thermapen which is coming up to 10 years old and still going strong.
Very disappointing, will buy a ThermoWorks RFX which apparently have much better build quality than Meater.
March 25, 2026
Unprompted review
Reply from MEATER
James, we really appreciate you sharing this experience. A probe coming apart during use is not expected and can understandably raise concerns, especially when it affects the food itself.
When a probe separates like that, it can indicate a failure in the outer seal or internal bonding that is designed to keep all components securely enclosed during cooking. Even over time, this isn’t the kind of performance we aim to deliver, and your expectations around durability are completely valid.
We understand you’ve already been in touch regarding the warranty. Even so, our team would be happy to take another look and explore any other options that may be available for you. Please feel free to reach out again at support.meater.com, we’ll gladly review your case further with you.
MEATER response sounded nice but….
MEATER replied as per below but having reached out as requested they still won’t help so their response is purely to try and bat away the poor feedback. AVOID buying these probes unless you are happy to pay so much for a few cooks.
Loved this whist it worked but after 17 uses it has packed up. Seems the poor quality reviews I have often read are common. Outside of warranty (two years) but something that is only used once every few weeks should be about usage not time. They can see my 17 cooks - perhaps about 30 hours. At £4 a cook I would avoid buying one of these! They had the cheek to suggest I could buy one with a 20% discount as an apology! So that means they want me to pay for 80%! Save your money and stick to a timer and basic thermometer!
March 17, 2026
Unprompted review
Reply from MEATER
Hello Jenny, it’s great to hear how much you enjoyed it while it was working, and your perspective on usage versus time is genuinely important. Getting only a limited number of cooks out of the probe is far from the experience we want anyone to have, especially when it’s been used carefully and infrequently.
When a probe stops performing after light use, it can sometimes be related to internal sensor degradation or the battery no longer maintaining a stable charge over time, which can affect overall reliability even if the total usage hours are low. In some cases, this shows up as the probe no longer powering on consistently or failing to maintain a stable connection during cooks.
We completely understand wanting long-term value from your purchase, and your comments around cost per use and overall durability are very important. Our goal is always to provide a product that holds up consistently and delivers the experience you originally enjoyed.
Our team would really like the opportunity to take another, more detailed look at your case and see what options may still be available to support you. Please feel free to reach out at support.meater.com, we’ll be glad to review everything with you and work toward a more satisfying outcome.
I don’t trust it, chicken was undercooked.
Red meats are ok but for whole chicken i really don’t trust it.
A 1.7kg chicken packet and web guidance gave 1hr 30 plus. Meteor came back with 50 minutes, last chicken i cooked skin was pasty and following meteor juices were not clear then when carving their were pink bits so it went back in the oven post carve whilst rest of food sat there waiting.
I’m ok with this for red meats as i like it pink/rare but with chicken i’m not touching it if it doesn’t look cooked.
For £130 i trust the oven timer more than the product and have a real lack of confidence in it. Only had it at xmas as a gift, if i had the receipt i’d probably ask for a refund.
March 15, 2026
Unprompted review
Reply from MEATER
Hi Richie, thanks for sharing your experience. When poultry finishes earlier than expected it is often related to probe placement or the starting temperature of the meat. For the most accurate reading the probe should be inserted so the internal sensor sits in the center of the thickest part of the chicken, roughly halfway between the minimum insertion line and the ceramic handle. If the sensor is too close to the surface it can read the hotter air around the meat and signal that the cook is complete sooner than expected. It also helps if the chicken is not extremely cold when it goes into the oven, since very cold meat can affect how the cook and rest times are calculated. Placing the probe away from bones and large pockets of fat also helps ensure the temperature reading reflects the true internal temperature. If you would like, our team can walk through probe placement and cooking setup with you to help get the results you expect. You can reach us at +1 888-407-0303 and we are happy to help. MEATER
I wish I could leave a negative -5…
I wish I could leave a negative -5 review. For the cost, this ring lasted less than 9 months, was always off by 10 degrees compared to a calibrated thermopen and now doesn’t even connect to my phone. Completely and 100% cleaned after every cook as well. I’ll never buy another MEATER thermometer EVER!
February 22, 2026
Unprompted review
Reply from MEATER
Hi Paul, thanks for sharing this. That is not the experience we want for you. Could you let us know which MEATER model you’re using so we can guide you with the right steps? Regarding the temp difference, an instant read like Thermapen measures one internal spot at a single moment, while MEATER tracks internal and ambient temps over time and factors in cool air around the meat, moisture, probe placement, and hot or cold spots in the cooker. For connection, drops can happen if the probe is docked during a cook, if the phone or dock is out of range, or if metal or walls block the signal. If it is no longer connecting at all, we would like to help directly at +1 888 407 0303. MEATER
Takes so long to give remaining cooking time
It just takes way too long to give an accurate estimated cooking time then when it gives an estimated time its way off like over am hour off and only accurately adjusts in the last 30 minutes.You wouldn't be using it to plan other foods to be ready the same time.
February 21, 2026
Unprompted review
Reply from MEATER
Hi Paul, thanks for sharing your thoughts. MEATER’s time estimates are dynamic and based on real time data from the cook, so at the beginning there is limited information and the algorithm needs time to understand the size of the cut, cooking environment, and heat flow. That is why estimates can shift more in the early stages and become much more precise toward the last part of the cook. Factors like large cuts, lower temps, lid openings, and hot or cold spots in the cooker can also extend or shorten the projected time. For more predictable planning, we recommend preheating thoroughly, limiting lid openings, and inserting the probe correctly past the safety notch into the thickest part of the meat. If you would like, give us a call at +1 888 407 0303 and we can walk through your setup and cooking method together. MEATER
Unable to get refund from UK purchase and customer support phone number charges £100 for a phone call
Bought from Meater directly in the UK but had to return it due to it being a duplicated gift.
Had to pay own postage at £10 for tracked delivery but after 3 weeks no refund was received and needed to follow up with Meater.
There is no way to contact Meater via email from UK and had to call them on a +1 overseas number. A 25 minute phone call cost me £116 from UK to the phone number provided by Meater for help and support. Was promised my refund in 10 working days but didn’t happen. So had to call them again for another 25 minute call at another £116 bill chasing up my refund.
So overall it’s cost me £10 in postage and £220 in phone calls chasing up a refund that should have been refunded automatically.
Strongly advise against buying directly from Meater if you are UK based and instead buy from a UK 3rd party retailer.
Whilst customer service on the phone was good, the fact that there is no email to contact customer services and you can only call an overseas number at an extortionate cost is very poor customer services, so avoid.
February 9, 2026
Unprompted review
Reply from MEATER
Good day, Sarah. We’ve taken a look internally and can confirm that your refund was successfully processed yesterday. Once a refund is issued from our side, the timeframe for the funds to appear back in your account depends on your bank and payment provider. In most cases, this can take a few business days, though some banks may take slightly longer to finalize and post the transaction.
We completely understand how surprising this situation has been, especially given the additional postage costs and the time spent following up. That’s certainly not the kind of experience anyone expects when returning a product, and we truly appreciate your patience while this was being resolved.
For future reference, dedicated support options for UK and Ireland customers (including the correct UK contact number) can be found here:
https://support.meater.com/hc/en-us/articles/45453407670555-MEATER-Support-for-UK-Ireland
If you don’t see the refund reflected in your account after several business days, please reach out again, and we’ll be glad to double-check the transaction details for you to ensure everything is fully settled.
Generally ok … but….
Generally, this product is fine. But it has two flaws. Firstly, the Bluetooth range is massively overstated. I have an Aga. The charging unit has to sit next to the Aga. If I move to my sitting room, about 6m away it loses connection. Contrast that with the stated 75m range. Nonsense. Second the remaining cook time calculation is ridiculous. On a long slow cook for pulled pork or beef it goes from 1 or 2 hours left, to ten minutes, to rest now in about 5 minutes. That algorithm needs a lot of work.
January 31, 2026
Unprompted review
Reply from MEATER
Good day, Maxwell. We appreciate you sharing this feedback and providing detailed observations. The behavior you’re describing isn’t what we expect, regarding the Bluetooth range, metal appliances like your Aga can significantly interfere with the signal, which is why the effective range can be much shorter than the stated 75 m in open-air conditions.
As for the remaining cook time, the algorithm estimates based on current probe readings, and on long, slow cooks, rapid changes can happen when the meat’s temperature accelerates toward target doneness. While this is normal under certain conditions, we understand it can be confusing.
A couple of tips to take into consideration, ensuring the probe is clean, fully charged, and the block has fresh batteries, can help improve stability. If you continue to experience an inconsistent connection, please reach out to us at support.meater.com with your MEATER model so we can review your setup and provide guidance to improve performance.
Longevtity and duration
After Charging the unit for 15-20 minutes and it failed to maintain contact at the worst possible time. I traded the battery out with a new battery, the unit again failed by losing connection. This product cost way too much to have this kind of reliablity.
January 25, 2026
Unprompted review
Reply from MEATER
Good day, James. We appreciate you sharing this feedback and understand what you are feeling at the moment. This behavior is not expected, especially after allowing the unit time to charge and confirming a fresh battery. When a probe initially powers on but loses contact shortly after, even with a new battery, it typically points to the probe being unable to sustain a stable internal power level or signal during active use rather than a problem with the charger or app.
In these cases, continued connection drops are not resolved through additional charging time. The most effective resolution is to have the probe evaluated.Our team can review this quickly and confirm the best next steps based on the probe’s behavior.
Please reach out to us at support.meater.com with your MEATER model so we can assist further and help get you back to reliable cooks. We’ll be glad to take it from here.
Outstanding Support for Meater Pro XL Smart
I contacted customer support on December 30, 2025, at 3:30 PM after probe no. 2 for my Meater Pro XL Smart (with 4 probes) stopped working. I called from Norway using the Danish support number and was connected to Costa Rica, San José, where I spoke with an extremely friendly and helpful representative.
She immediately arranged for a replacement probe no. 2 to be sent to me. I was told I would receive an email confirmation with a tracking number and that the new probe would arrive within approximately 7 days.
Fortunately, I still have three other probes, so I can use the product on my turkey tomorrow on New Year’s Eve. Best of all, I did not have to return the entire product to the seller, which would have taken much longer.
I am very satisfied with both the product and the support. The Meater Pro XL Smart is a true must-have that I use a lot, and the customer service experience was absolutely fantastic.
Highly recommended!
— Jan
December 30, 2025
Unprompted review
Reply from MEATER
Jan, thank you very much for taking the time to share such a detailed review. We’re delighted to hear that our support team was able to assist you quickly and arrange a replacement probe without impacting your plans. It’s great to know that the flexibility of the MEATER Pro XL allowed you to continue cooking while the replacement was on its way.
We truly appreciate your kind words about both the product and our customer service. Feedback like this motivates our team to continue delivering reliable support worldwide. We wish you many more successful cooks and a fantastic New Year. Thank you for choosing MEATER.
Excellent support when things went wrong
How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to tell when our roast rib of beef was cooked. After troubleshooting on Boxing Day I ended up speaking to their support line (yes, they offer 365 day a year support) and an agent determined that the probe itself was faulty, but that I was covered by their warranty. A new probe arrived just now, less than 48 hrs after our conversation. Thank you Meater/Treager!
December 26, 2025
Unprompted review
Reply from MEATER
Peter, thank you so much for taking the time to share this feedback. We’re glad our support team was able to assist you quickly and that your replacement probe arrived so promptly. While we’re sorry for the initial issue, we truly appreciate your patience and are happy we could resolve it under warranty. We hope you enjoy many great cooks ahead. Thank you for choosing MEATER.
Poor reliability and heat operating window
I have had a MEATER for a little over a year and have now discarded it. Issues I have had are poor connection (annoying but I could live with), but bigger problem was it’s low maximum temperature it could handle. This lead to it stopping working. I have now switched to RFX Gateway ThermoWorks
December 26, 2025
Unprompted review
Reply from MEATER
Good day, Graham
We’re sorry to hear this and appreciate you sharing your experience. We understand how disappointing it is when a product doesn’t meet expectations, especially regarding reliability and temperature performance. MEATER probes do have defined operating limits, and repeated exposure beyond them can affect functionality. Your feedback on connection stability and usability is important and helps guide improvements. If you’d like, our support team can review your case and see if any options or explanations apply. Contact us at support.meater.com for personalized assistance.
Defective products, company refuses to help
This expensive thermometer stopped working, and tech support said I would have to buy a new one, even after they admitted it was defective. This company doesn’t stand by their products AT ALL.
The thermometer probe was always very inaccurate when it did work. It showed ambient oven temperatures at least 100 degrees cooler than the actual oven temperature, as verified by separate oven thermometers. Cook time estimates also fluctuated by 10 minutes throughout the cooking process. Come to find that other people have the same issue. The app also would send me notifications whenever I disable my phone’s Bluetooth, even if the app isn’t open and I don’t have an active cook going. Their tech support suggested I uninstall and reinstall the app, but that didn’t fix the issue. They had no other solutions to offer.
The app also requires a LOT of access to your phone and wifi network, even if you don’t want those features. It locks up and refuses to function if you don’t allow those privacy invasions.
December 25, 2025
Unprompted review
Reply from MEATER
Brady, thanks for taking the time to spell this out. If a MEATER probe becomes unreliable and then stops working, it may be eligible under our limited warranty, depending on when/where it was purchased and your region.
On temperatures: MEATER’s ambient reading is taken at the probe near the food, so it won’t necessarily match an oven’s built‑in sensor or a thermometer placed elsewhere in the oven. The internal temperature is the primary measurement for doneness. Cook‑time estimates are also designed to update as the cook progresses based on the data coming in.
On the app side, MEATER uses Bluetooth for the live connection, so connection-related notifications can appear when that connection is interrupted or reestablished. We also understand the concern about permissions; those requests are tied to what the app needs to connect and to enable specific features on supported setups.
We invite you to contact us directly at 1- 888-407-0303 and determine whether a diagnosis or a replacement is the best solution for you.
Endless connection problems
Endless connection problems. We've had a new probe sent out due to connection isses, it worked twice, now on Christmas day same issue, no connection between the probe and the base. Videos just say to clean (which it is - it's new), or put in and out of the base, not easy when its 200 degrees! I wouldn't say it was that reliable when it does work, often going way over target temperature and still saying to rest more! Wouldnt recommend
December 25, 2025
Unprompted review
Reply from MEATER
David, we’re really sorry this has been your experience, especially on a day like Christmas. From what you’re describing, it sounds like there may be an ongoing communication situation between the probe and the base, possibly related to hardware instability rather than cleanliness or placement, particularly since the probe is new and the same problem has repeated. The temperature overshooting and inaccurate rest guidance also point to unreliable data being transmitted during the cook, which understandably affects trust in the results. This is certainly not the level of reliability we aim to deliver. We strongly recommend contacting our Customer Support team directly at 1- 888-407-0303 so they can review the history of the replacement, assess whether the base or probe may be defective, and work with you on a proper resolution.
The website promises 10% discount but doesn't deliver
The website promises 10% discount on signing up for marketing email. The promised discount code didn't arrive. I called support, who after 30 minutes were unable to resolve this. They ended up suggesting I order at full price and phone them back after I received the product to claim a 10% refund. Zero confidence in that happening and no wish to spend another lengthy session on the phone begging for a refund. A useful insight into the company that destroys confidence in their support so probably better off not having one....
December 17, 2025
Unprompted review
Reply from MEATER
Good day,
Thank you for taking the time to share this detailed feedback. On occasion, promotional sign-ups may not complete as expected due to email delivery delays, filtering, or system timing, which can prevent the discount message from arriving. We understand how discouraging this can feel, especially when it requires extra time to follow up.
We value your trust and would appreciate the opportunity to review the situation more closely and clarify next steps. Please feel free to reach out to our support team at +1-888-407-0303 or visit support.meater.com, and we’ll be glad to continue assisting you.
Love using it but the app needs a feature update
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an update the estimated cooking time was removed from this page. Now I have to scroll from probe 1 to probe 4 to see how much time is left for each probe. While not a major drawback, the app is not as friendly as it once was. I would appreciate it if the developers would please bring back estimated cooking time on the display that shows all 4 probes simultaneously.
December 16, 2025
Unprompted review
Reply from MEATER
Steven, Thanks for the kind words about your MEATER Block and for describing the change so clearly. On multi-probe cooks, that “all 4 probes” overview is meant to be the quick-glance screen, so having Internal / Target / Ambient and the estimated time remaining all in one place makes a lot of sense. If you’d like your request logged with the right app/device context, MEATER Support is available at 1-888-407-0303.
— MEATER Support
Do not waste your money
Do not waste your money. One of the sensors on the probe is measuring 8 degrees C less than the others, rendering it useless and I’m back to guess work. This is not a one off as happening every cook, always the same sensor
December 10, 2025
Unprompted review
Reply from MEATER
Mark, if the same sensor is reading 8°C lower on every cook, that strongly suggests a sensor fault rather than normal variation. MEATER probes should read consistently across all sensors, so a repeated mismatch means something isn’t functioning as it should. We’d really like to help you sort this out. Please reach out to us at support.meater.com so we can walk you through a proper diagnostic and confirm whether the sensor has failed. Once we verify what’s going on, we’ll guide you on the next steps to get this resolved.
Avoid
Avoid ! I got given a Meater probe as a gift 2 years ago. The first one malfunctioned after a couple of uses. Customer service was ok and agreed to replace the probe.
My new one is hit and miss whether it will connect, even when fully charged. Then the last 2 cooks which have been expensive cuts of beef, have been completely ruined. I cooked a 2kg rolled Sirloin today for 9 people, set the internal temperature to 50’ so it would get to 55 after resting, followed the instructions and prompts exactly and the beef was, again, well done and ruined! £70 and the time before which was an £80 Tomahawk too, ruined. Both well overdone and far from rare !!
Incredibly disappointing and I will never use it again. It literally ruined my day today and a meal I spent hours preparing.
December 7, 2025
Unprompted review
Reply from MEATER
Hey, thanks for sharing your experience. We’re really sorry to hear that your recent cooks didn’t turn out as expected. This is not typical of how MEATER performs, and we want to understand what went wrong so we can help.
It would be helpful to know more about the connection behavior you’re seeing and the steps you followed in the app. Our support team can guide you through ensuring the probe and app are working correctly for accurate cooking. You can reach us at 1 888 407 0303 for further assistance.
MEATER
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