How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
Company replied
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The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more
I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
4.0
Great
6K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Products have their problems and do not last.
I have got through 3 in 2 years as they don’t last. One of mine the probe stopped charging, another the probe came about and the glue separated between 2 parts of it, and now the 3rd time (brand new 7 months ago) and charger base has stopped working.
Though their service is great, every time I have dealt with their customer service they have sent me replacement parts, they still don’t last. Ultimately the product is not very good. Works well when cooking meat but you can’t rely on the product to work. Disappointed and likely to try an alternative product next time.
December 6, 2025
Unprompted review
Reply from MEATER
Hi, thanks for sharing your thoughts. We understand your experience has been frustrating and we want to make sure your MEATER is performing as expected. What you’ve described is not typical, and we would like to help identify why these repeated issues have occurred and provide a long term solution. Please reach out to our support team at 888-407-0303 so we can review your devices and guide you on the next steps.
MEATER
Poor build quality
The probe came apart when I was removing it from the meat. It now doesn’t work. It had been well used but not great as this was my second probe as the first one broke also. I have upgraded to the meater pro 2 block now that has wifi so hopefully that sorts out the connection issues 🤞🏻
December 2, 2025
Unprompted review
Reply from MEATER
Good day, Dan. Thank you for taking the time to share this. A probe coming apart when removing it from the meat is absolutely not the experience we want for you, especially after already having a previous probe fail. Situations like this are uncommon, however, we’re glad to hear you’ve upgraded to the MEATER Pro unit, and many users find the WiFi connectivity helps avoid the instability you experienced with earlier models. We truly hope it brings you the consistency you’ve been looking for.
If you’d ever like us to take a closer look at the failed probe, or want to share more about what happened, feel free to reach back out at +1 888-407-0303. We’re here and ready to help however we can.
Dreadful product
Reading some of the other reviews it seems like perhaps there’s been a recent quality issue. The probe doesn’t work more than it does - constant connectivity issues and regularly says the probe isn’t charged even when it’s been charging for days. It’s really hit and miss and honestly one of the most frustrating and dumb products I’ve ever owned. We sent it back to Meater and they said everything was fine - next cook - red flashing light. Terrible waste of money.
November 30, 2025
Unprompted review
Reply from MEATER
Good day, Jonathon. Having a probe that works one day, fails the next, and constantly throws charging or connection errors is incredibly surprising, and it’s understandable that you’d feel the product is unreliable. When a probe tests “fine” during a diagnostic but then fails again in real use, it usually means there’s an intermittent hardware or contact situation that doesn’t always reveal itself in a short lab test. That would explain why it came back as “working,” only for you to see the red flashing light on your very next cook.
The behavior you’re describing isn’t normal for our probes, and you shouldn’t have to fight with the device every time you want to cook. We want the experience to feel predictable and solid, not hit-or-miss. You deserve a unit that performs properly every single time, and we’re here to help make sure you get to that point. If you want to give us another chance, please contact us so we can review alterantive options.
Garbage
Have had my Meater block for a couple of years, all in all have used it less than probably 2 dozen times. And while it's always been kinda finicky with the connections, this time, this time I'm done. Go to make the thanksgiving turkey and the stupid block absolutely refused to connect to wifi. Call support and they tell me that the base unit/block needs to be replaced, and since it's out of warranty it'll be like $150 today for them to replace it. *Laughs*, like I'm going to pay that to replace one garbage unit with another of the same particularly when I can still count the numer of actual uses I got out of it on one go round of my digits. Meater sucks and I regret even buying this first unit, there are other better reviewed units out there. Likely filing a case with BBB.
November 27, 2025
Unprompted review
Reply from MEATER
Good day, Andrew. Hitting a WiFi difficulty on Thanksgiving (especially when you don’t use the Block often) can feel like terrible timing. Since the MEATER Block connects only to 2.4 GHz WiFi, situations often appear if the router changes, a mesh system merges the 2.4/5 GHz bands, or band steering is active. In many cases, updating the MEATER app, putting the Block back into WiFi setup, and reconnecting it specifically to a 2.4 GHz network brings it back online. When a Block still can’t see or hold a valid 2.4 GHz signal after all that, it usually points to hardware trouble, which is why out-of-warranty exchange options were mentioned; we share that only to be transparent about the steps that typically resolve situations like this. As always, we are open to discussing this further and providing you with the best resolution for your case.
I have been using meaters for years
I have been using meaters for years, and I feel like they are getting to be less reliable. Today for thanksgiving, they have a Cloud service problem. The worst possible day to loose the ability to read temps. I just ran to the store to get an analog temp probe.
Meater, you have let me down again.
November 27, 2025
Unprompted review
Reply from MEATER
Hello Brian, we know how important Thanksgiving cooks are, and we were aware of the temporary MEATER Cloud disruption that occurred that day. Our team worked on it actively, and this was resolved as quickly as possible. Even when Cloud is unavailable, you can still monitor your temps locally over Bluetooth or your home WiFi using MEATER Link/Bridge. For future big cooks, setting up that local path beforehand ensures you have a reliable backup regardless of internet status.
We appreciate you sticking with MEATER over the years, and we want your next holiday cook to be smooth and predictable.
Probe disconnects on long cooks. Customer service don't want to resolve.
Tried speaking to customer services about a probe within warranty which keeps disconnecting after about 5 or 6 hours.
I've been on live chat for over an hour running all sorts of tests. The conclusion of which is that they do nothing, and say to message them if it happens again. And when it happens again you are in exactly the same situation.
Its so frustrating, the probe is not working properly!
October 30, 2025
Unprompted review
Reply from MEATER
Hello Joe, we hear you, and six hours into a long cook is the worst time to lose a probe reading. On long, low cooks, the probe should stay steady, so here’s what typically causes drop‑offs and how to steady things.
We can review your case again, check alternative paths, and evaluate next steps based on warranty guidelines. If you’d like us to take another look with fresh eyes, feel free to reach out via phone at 1-888-407-0303. In this scenario, guidance over the phone is better.
You should be able to trust your temps on those long cooks. We are here to help you.
Reply from MEATER
Hey there. This isn’t what you should expect from a Traeger. If something went wrong delivery, setup, temps, or WiFi there’s usually a quick fix or a straightforward warranty path, and our team can get you sorted. Call 1‑800‑TRAEGER and we’ll help get it back on track.
TRAEGER
Only works for a while then it looses…
Only works for a while then it looses power and charges only sometimes. Sorting this out you have to.pay to send it to them. Not cool.
October 25, 2025
Unprompted review
Reply from MEATER
Hello Riaan, we hear you, and we understand how surprising it is when the probe doesn’t hold a charge consistently. Thank you for sharing your experience.
Make sure the charging contacts are clean and dry, and that you’re using fresh batteries for the probe. Following our recommended steps on the website support.meater.com can often help resolve intermittent power situations. If this continues, contact our customer support team; they’re ready to assist you in getting your MEATER working reliably.
Exceptional Service from Rahma at Meater
I had an absolutely outstanding experience with Rahma, the customer service consultant at Meater. From the moment we connected, Rahma was incredibly sympathetic, attentive, and understanding of my situation. He not only grasped the issue immediately but also resolved it on the spot—something I truly didn’t expect but deeply appreciated.
It’s rare to come across service that feels this personal and efficient. Rahma’s professionalism and empathy turned a frustrating problem into a seamless solution. I genuinely could not have asked for anything more.
Thanks to this incredible support, I would highly recommend Meater to anyone. It’s clear that they value their customers and go above and beyond to ensure satisfaction. Thank you again, Rahma, for your help and for making me feel heard and valued!
September 29, 2025
Unprompted review
Reply from MEATER
Hello Christiaan, Thank you so much for sharing your experience. We’re thrilled to hear that Rahma was able to provide such attentive and effective support. It’s wonderful to know that your situation was resolved smoothly and that you felt genuinely heard and valued. Your feedback truly reinforces our commitment to delivering exceptional service and ensuring every customer feels supported. We greatly appreciate your recommendation and are here anytime you need assistance.
Stay well clear
I recently purchased the Meter Probe, and it has been one of the most frustrating experiences I’ve had with any product. From the start, the device was unreliable—it constantly lost connection, gave inaccurate readings, and required multiple resets to function for even short periods. I expected a decent level of quality given the price, but it feels cheaply made and poorly designed.
What makes the experience even worse is the customer service. After reaching out multiple times, I either received no response or extremely delayed replies that didn’t actually resolve anything. When I finally got in touch with someone, they were dismissive and unhelpful, offering generic troubleshooting steps that I had already tried repeatedly. I had to make free phone calls approximately 1 1/2 hour per call.I requested a replacement or refund, and they dragged the process out for weeks without clear communication, ultimately refusing to take responsibility for the defective product. I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done every step they have asked even though it took over an hour very unnecessary I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done everything they have asked even though the call taken over an hour and a half. My first impression was they will try Everything not to replace anything even.thought it's only six months old and still under warranty.
I’ve never dealt with such indifference from a company. It’s clear they don’t value their customers or stand behind their products. Save yourself the frustration and look elsewhere—this is a one-star experience from top to bottom.
UPDATE
as I got a reply contacted Meater.com I was told that this issue was going to be resolved and they would send me a replacement charging dock but since my call I have not yet had any delivery confirmation. I again contacted the company and they are now denying that I've ever contacted them as my review says stay clear the customer service is very poor would not recommend to anybody looking for a meter probe.
September 23, 2025
Unprompted review
Reply from MEATER
Hello Daniel, thank you for taking the time to share such a detailed experience of what you’ve gone through. It’s clear how much effort you’ve already invested, and it’s very understandable that this has left you feeling frustrated and let down. The experience you describe doesn’t reflect the level of care or support we want for our customers, especially when you’ve trusted us with your purchase. Your feedback matters to us, and we want to ensure you feel heard and supported moving forward. Please connect with us at support.meater.com or call us directly at +1 888-407-0303 so we can personally review your case and work toward a resolution that restores your confidence in us.
Definitely not recommend
Definitely not somthing i could recommend. An expensive stick thats doesnt ever connect to the charger. Only been used a hand full of times over 3 or 4 years as everything i try to use it it wont connect to the app which then .makes it unusable.. custom services can only offer a 15% discount on a new product.... would i buy a new one, no never. Wouldn't waste your money
September 20, 2025
Unprompted review
Reply from MEATER
Thanks for taking the time to share your experience. We understand how frustrating it can be when the product doesn’t perform as expected. Based on what you’ve described, it sounds like the probe may no longer be pairing or charging properly, which can happen over time especially with limited use.
Even though the device is outside the warranty period, we appreciate your past support and understand that the discount offered may not have met your expectations. If you'd like to give it another shot, we’d be happy to walk you through a few steps to check the charger connection and app pairing. You can reach our team directly at +1 888-407-0303.
Thank you again for your feedback. We’re always working to improve.
Best regards,
MEATER
Great service
Great service, has a faulty probe, contacted CS and within 3 days had a replacement. Thank you,
September 8, 2025
Unprompted review
Reply from MEATER
Thank you for your comment, Wayne. We’re glad to hear our team was able to help you quickly. A replacement usually resolves things smoothly, and it’s great to know your MEATER is back in action. If you’d like us to check anything further together, please visit support.meater.com.
I am so over it
I am so over it.
When I first bought a Meator I loved it so much I bought the block. Within a short time one of the probes had become detached from its casing. I called Meator and 2 hours later they said they would send me a replacement. They did but sent the wrong number probe.
I am a year or so on and now not one of the 4 probes is working. I have just put an expensive steak on to reverse sear and the last one has disconnected and won’t reconnect.
Meator your customer service is poor and your device is not fit for purpose.
I have used my device for some long low and slow bbq cooks such as a brisket. But I would expect this to cope with that. It hasn’t. So beware if you’re doing any real cooking. It will let you down.
Having seen the reply from Meator I can assure you they have not been over exposed. Low and low on a well controlled bbq or low and slow in an oven. I feel your response is even a bit of an insult.
September 10, 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience. From what you describe, it sounds like the probes may have been exposed to higher levels of sustained heat than they are designed to handle, which can lead to connection failures over time. The replacement process also seems to have caused some frustration, and we want to make sure you get back to enjoying the product as intended. A possible resolution is to review your cooking setup to confirm the probes are not placed beyond their maximum rated temperatures and to get you a proper set of replacements so you can rely on them again. Please contact us at support.meater.com to access Customer Service, where our team can provide chat and phone call assistance.
Utter 💩 connection is hit and…
Utter 💩 connection is hit and miss…change the batteries and charge all you want but still most of the to me it doesn’t connect and recommends moving closer…any closer and I’d have the ‘device’ inside the meat!! !!!!
September 7, 2025
Unprompted review
Reply from MEATER
Hello Matthew, thank you for sharing your experience. Connection performance can sometimes be affected by signal interference or the placement of the charger in relation to the probe. Keeping the charger upright and within a clear line of sight usually strengthens the connection, and using MEATER Link or Cloud can further extend range and reliability. Our team would be glad to guide you step by step and ensure you get the best results. Please contact us at support.meater.com to access Customer Service, where chat and phone call assistance are available.
Worked great at first. Poor customer service.
Worked great at first, but the box is made of cheap pine or something. The battery contact fell out and now won't charge. I've tried contacting support, but they've ghosted me.
REPLY TO MEATER
What's the point of having the email support channel? Still no response from you guys.
September 3, 2025
Unprompted review
Reply from MEATER
Hello Daniel, thank you for sharing your experience. It sounds like the charging problem is caused by the battery contact becoming loose inside the unit, which can prevent a proper connection and stop it from powering on. In many cases, this can be resolved with a replacement charging dock or by carefully reseating the contact so it holds firmly in place. If further action is needed, our team can guide you through the next steps to get everything working as intended. Please reach out to us at support.meater.com where Customer Service is available via chat or phone to assist you directly.
We got one about a year ago
We got one about a year ago. It worked on and off, mostly off. They sent us a new one when it completely stopped working.
the replacement won't pair with the app.
Way too frustrating to use.
I would say stay away form this product.
August 31, 2025
Unprompted review
Reply from MEATER
Hi there, Jeff, thank you for sharing your experience. The pairing challenge you’re experiencing can sometimes be related to Bluetooth settings, app permissions, or residual pairing data from the previous unit. Performing a complete reset of the app and the probe, ensuring Bluetooth permissions are fully enabled, and removing any old device entries can often resolve the connection problem. Our team can walk you through these steps to help get your replacement working reliably. Please contact us at support.meater.com to access Customer Service via chat or phone, where we’ll guide you step by step and ensure your setup functions as intended.
Not a good product and poor customer…
Not a good product and poor customer service to go with it. Meater + worked fine for a little bit, then the charging box failed to charge it. Contacted Meater and they didn't really care and wouldn't do anything to fix it except offer me the opportunity to buy a new box at almost the same price as an entirely new set. I would shop elsewhere.
Followup. I did contact you, thus the primary reason for my review. Your customer service stinks.
August 12, 2025
Unprompted review
Reply from MEATER
Hello Frank, thank you for sharing your experience. We’d love to help you check. We understand how surprising it can be when your MEATER doesn’t perform as expected, especially after working well at first. Charging concerns can sometimes be related to contact points, battery life, or even the storage environment, and these are often things we can resolve together with a quick review. Our team is here to walk through the steps with you and explore every possible solution before considering a replacement. Please connect with us at +1 888-407-0303 or visit support.meater.com so we can assist you directly and get your MEATER + back to working the way you expect.
Meater pro duo
I have been a MEATER probe user for a number of years and in the main they have been ok, recently the old probes range has been inconsistent/dropping off so I thought the logical step would be to upgrade to the MEATER pro duo. That was a mistake. I attempted to use the probes about a week later but they would not connect to the app. Contacted the chat and spent about 90 mins going through a number of checks over and over. The then decided it was a charger issue and sent a replacement. Replacement arrived quickly and I tried this and found the same issue. Another 90 mins on the chat and it was decided that the probes were the problem so new probes arrived. Again went to cook, probes did connect then almost immediately disconnected, over and over so had to revert to old probes for my meat. Contacted on Chat again to get a return label for refund and it has been a nightmare since. This was about 2 weeks after the initial purchase. I was promised a return label and had an email to say that but nothing came. I replied to the email but it is a no reply address!!! Contacted chat again and requested the label, they now said a refund would not be possible because I had bought over 30 days ago. After some time on the chat they agreed to send label after I had given them my adress, order number and probe serial number. I had an email to confirm that but in the email they requested that I send the above information again, so I replied to the email with the info but this is a no reply address!!!! I sent £151 on these probes and have not used them once and can’t get them returned for a refund. I have never experienced customer service so bad. They make it almost impossible to return for refund. At the moment I have 2 charging blocks and 4 probes, all faulty and MEATER not interested in responding or resolving. I would never buy another product or recommend this company to anyone.
August 24, 2025
Unprompted review
Reply from MEATER
Hello there, Alan, thank you for taking the time to share your experience. From what you describe, it sounds like the difficulty stems from persistent connection failures between the probes and the app, despite multiple replacement attempts. The most effective resolution would be to ensure your return request is processed directly through our Customer Service team, where chat and phone assistance are available to guide you through the refund process without further delays.
Works great in concept but function not…
Works great in concept but function not so much. Whenever I really need probe does not connect to transmitter. When it works it is good but 50/50
August 20, 2025
Unprompted review
Reply from MEATER
Hello Brett, thank you for your feedback. Connectivity can fluctuate due to transmitter placement, interference, or environmental factors, which may affect probe performance. Keeping the transmitter nearby, reducing obstacles, and avoiding interference from other devices can often improve reliability. Our team can walk you through additional tips and steps to optimize your setup and ensure a smoother experience. For personalized guidance, please reach out at support.meater.com via chat or phone.
Straight Garbage
I bought this block about three years ago, and have not had a good smoke. Temperatures are not correct. I reached out to customer support, and they took me through weeks of testing my Meater, only to determine that the number 4 probe was a problem. They sent a new probe and within a week that probe to was malfunctioning. The rest of the probes were still an issue. I just use it today for internal temp only, but again inconsistent temp. The probe reads 78, and my analog meter read 166. Oh! and I forgot to mention, constant cloud disconnections, it will not stay connected to my network if it's life depended on it. Worst purchase ever.
August 19, 2025
Unprompted review
Reply from MEATER
Hello, Abel. Thank you for your comment. We understand how you must feel when your cooks don’t turn out as expected. Inconsistent readings may come from probe calibration drifting over time, placement within the meat, or signal interruptions between the Block, cloud, and your network. Replacement probes typically resolve this, but if the situation persists, a full system review can often identify whether it’s the hardware or the connection environment. Our dedicated team at support.meater.com is ready to walk you through detailed checks, explore replacement options if needed, and provide live help through chat or phone so you can get consistent results on every cook.
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