ME Bank Reviews 227

Due to the recent migration of their bank app, all transaction history prior to the migration has disappeared in the new app. I cannot generate a transaction record for previous period myself, which is a very basic function a bank app should provide.

I had to spend more than 1 hour waiting to get an operator to generate a customised transaction record three weeks ago. They said they will email me, but nothing happened.

So, I spent another hour today to get another operator only to find out they can't generate customised transaction record at all.

Me Bank used to be very good but since it was bought by Bank of Queensland, their service quality went down the cliff. I'm looking for a new bank now.

I've been with Me for years and until we suddenly became Me Go I was very happy with their service but now apparently they can just make up the rules as they go. Our agreement was that I got ATM fées refunded because there are Me ATMs in WA but now apparently that agreement is worthless and they aren't refunding my ATM charges. So that's another customer lost.

ME bank is the worst!!

It took a total of 7 hours of being on hold and transferred to one department after another, with false promises of a call back, over the course of 4 days to get the answer to a simple question about paying off and finalising a loan.

When I finally made it through to round ten and faced the final boss on my quest, they were finally able to answer my question. Furthermore, I was told half of their staff had been made redundant which was causing a great deal of complaints and wait times.

Also they were unable to send me an email with the relevant information, and said I had to write down all the information they were giving me.What bank in 2026 doesn’t have the capability to send emails!

Time to start looking for another bank!

On hold for 1hour 15 to be told i need to fill in a form, the form was allegedly being sent to my email as we spoke. Still no email. Absoloute crap bank.will be closing out all accounts if this is the service i can expect.
My advice dont use ME

They put a bad creditor report on my credit record over $3. I had moved, and a credit card I rarely used, had $3 owing. They were completely unwilling to budge on their position. That's ok though, I vowed to never bank with them again and now have a sizable mortgage with another lender. I vowed to share my experience with anyone willing to listen, so the bad report goes two ways! Best of luck!

over 45 minutes on hold and still not been answered shortly.
I expect if there are decent managers in this company that they should employ people to answer the phones in
a fair and reasonable time.
Absolute garbage.
What compensation will i be offered for the lamentable
service offered by this pack of duds wasting my time.
Absolutely fuming.

Another devastated long term customer. Customer service has evaporated, credit cards gone, ME GO AWAY doesn't even have online chat monitored, phone service is basically non existent. Ask yourself why and you start to get the picture....

One star is too good for this outfit. Used to be fine and you could speak to a locally based person. Now it is on hold for at least 40 minutes and get through to the Phillipines and then get cut off. I have funds with them that they will not release and will not respond to. Requested a financial statement - no reply as I am trying to close the account as they are beyond a joke and should not have a banking license. My last call today was for 50 minutes and they cut me off. It is impossible to speak to a Aust based person. It is nearly a week of no communication from them. BOQ should be ashamed of themselves.

Was good until BOQ bought it. Seems to me that they are actually just trying to kill it. Because with the way it's treating customers now... there only seems to be one conclusion where it's going.

Me bank and the bank of queensland are a circus and the staff are clowns. I spent 3 hrs on the phone to find our how to pay a cedit card issued by them with no outcome. howevef they sent me a letter me an ovetdue letter to pay with no details. I would avoid these banks unless you like spending hours waiting on the phone witb rubbish music.

I used to recommend to friends and family - 'they actually have people who answer the phone'. Alas, this is no longer the case.
The old internet banking site had a good direct message service - that has also gone.
Looks like Me Bank is all about them.

Received letter saying my loan #1 was closed on 1 Jan 1900 (not even born), I signed loan discharge docs (never received) and that you were advised the offset transaction account would have to close (no you didn't). Telling me if I don't transfer the $ by a certain date, they'll close the accont, hold funds until I've organised this. Try to ring and told expected wait time is 85 minutes. I'm also dealing with another issue with them, which has resulted in two phone calls, speaking to three people and ending with "we don't know, will get someone to contact you who can". Still waiting to be contacted. Send online query. Response someone will look into and contact you. No longer any branches in my state to walk in to and actually talk to someone. No email addresses on website. ME Bank used to provide great customer service, but over last 12 months they've gone to shit.
UPDATE 25/2/2026: Today I received a letter saying I missed my loan payment of $5269.48 and I've been charged a $25 arrears fee. I pay $150 a fortnight by direct debit for this loan #2. They've just decided to close the account. Their behaviour and total respect for their customers is deplorable. The inability to get any response and action from them is impacting my mental health.

Was a great Bank - ONCE UPON A TIME!! Now since the acquisition by Bank of Queensland their service is appalling as I have tried them numerous times over the past three days with wait times of over an hour and then the call keeps dropping out. Appears as if the BOQ wants customers to close accounts with ME Bank, perhaps it is their way of winding them up? Thank God I don't have borrowings with them. Will be closing all accounts.

No customer service whatsoever!!! Waiting hours on phone. DO NOT, DO NOT USE THIS BANK. ABSOLUTELY APPALLING. SHOULD BE SHUT DOWN IMMEDIATELY

Always an hour or more in telephone queue because the MEGO app is a stellar failure. Run, do not even go near this Bank, the level of misleading advice, wait times, mismanagement of loans and they withdrew credit card facilities for all members.

Would give negative stars if I could.

Got an email to say my credit card will be sold off to debt collection agency.
I haven't been a customer for a number of years. The credit card I had with them was closed in 2012.
Waited on hold for over 30 minutes to talk to someone (automated wait time never kept telling me wait time was 15 minutes).
Could not receive any answers and the customer service agent (Nico) was awful to talk to and unhelpful to say the least. So apparently I will receive a call back this week or next.
So will be waiting for answers on how I have an outstanding credit card debt and the stress of trying to resolve this situation with a customer service agent who doesn't give a damn

As a long-term supporter of Mutual Equity, even before they became ME Bank, they have continually offered Term Deposit interest rates much higher than many other financial institutions. But unlike those others, their website is useless. Customers can open Term Deposits online, but once they mature have to call their under staffed call centres to choose whether to withdraw some or all, deposit more, change period of investment to take advantage of better rates. While waiting up to 40 minutes to actually speak to a human, we are told that they are playing the "music" of "rising Australian musicians." None would make it past the audition stage of The Voice, or Australian Idol. ME has 2 different apps we can download, but neither offers more autonomy for customers to avoid having to phone. Call centres are NOT available 24/7.