ME Bank Reviews 227

If you want to waste hours of your life, phone the ME bank customer help line.
Regardless of what time of day or evening you call, the first message you will hear is one telling you how very very very busy they are, and to expect significant wait times.
Then whilst waiting (and waiting and waiting) on the phone, you will be told by another voice that if your call isn't urgent, you should hang up and "try againtomorrow".
Truly pathetic, but so very very very typical of ME bank.
If you have any other options, avoid ME from the beginning as you are only going to be disappointed by the rubbish 'service' provided by this crap organisation.

Just refinanced to them. Unable to get through on the phone. Wait times ridiculous, even at 8am when the call centre opens. Finally got through and the person hung up and didnt call me back

I have been trying to change my phone number now for 6hrs.
Yesterday for 3hrs and then i am still on hold today. I have been through 3 different people and the told by the last person that it will be another 42 min until someone else will talk to you.
The second lady said in order to change your phone number you need to send hard copies of your license and new phone bill to a P.O Box number...... Wtf are we back in the early 2000's???
Customer service is shithouse!! I need to stay on the line as i need access to my account.
Go to hell both BOQ and ME Back!!!! Im with both and they are just as bad as each other.
Their mobile banking and internet banking upgrade has been nothing but the biggest failure in business history

You don’t rise to the level of your goals but fall to the level of your systems……..I received an email today from ME saying that they are pleased to pass on the rate increase on our mortgage in full. I was very disappointed to receive this email. I have since received another email saying that the bank is sorry for the error. While I accept the apology, it’s quite an error and is completely unacceptable. Sadly, this fits with the bizarre situation that occurred when our Frank credit card was closed (as the bank discontinued this service). I received two separate emails informing me that I still owed money on my account. I clarified on two separate occasions, and have received in writing, confirmation that I do not owe anything on a ME credit card. The bank’s systems are poor and they are not trying to provide their customers (who pay for the service) with an appropriate level of respect. The people who work in customer service are always polite, helpful and respectful. This review is not about individuals but is aimed at systems and processes that are not designed to provide a service to ME bank’s customers

Absolute debacle of a bank.....been sold out over and over again [I can see why]....gave me a reasonable credit card rate to start then cancelled my credit card......I'm a pensioner and cannot get another one.....I was scan-scammed in China.....notified them immediately via phone (1 hour wait time)....told they could refund the four small amounts (total $40) but they have to pass on the big scam of $109 to another department!.....incompetency personified........another 3 phone calls (wait time 60 minutes each time) and still have not rectified problem....absolute joke of a company (whoever currently owns it should be absolutely ashamed)......lousy, disgusting, pathetic service with phone wait times that rank them up with Centrelink and service that is non-human & almost non-existent....now I hear they are selling off their outstanding Frank credit card balances to a credit company including my scammed $100+ that they have been charging me interest on for the last 3 months....ME bank ARE the scammers

Since Jan 24 we have been locked out of our accounts, they never sent us the email with our login codes, tried to phone ME to get sorted but could not get through, waited 2 HOURS yesterday only for the fool to say he couldn't give us our login codes, asked to speak to supervisor told NO, WTF?? Looks like most customers might need to think about changing to another more reliable bank. Thank god we have some cash on hand otherwise we would be royally stuffed. Can't pay bills, can't access account to activate cards, what the hell does this bank think we should do???

Had my home loan with ME for 8 years, since the app change service has been poor, called and waited for over 1 hour to get told they can’t help me but will transfer you to someone who can but you will have a additional 40min plus wait. There going down the tube time to look around for a new bank

MEGo is a disaster. Locked out of accounts *again*. Last transition was a mess and I have moved all accounts except the mortgage - and I don' t really want the costs of a re-finance. But now locked out again on this transition. It was such a balls-up last timr not sure why they continue with this terrible piece of useless software. Like others, even months after the initial transition last time they could not fix the problem. You are just permanently locked out. Forever.

I have been reading these reviews whilst on hold with ME. I have to agree ME was once a good bank. I can't say this anymore. Their decision to scrap the credit card and transfer from ME Buck to Me Go has been horendous. Initial date was delayed, uncertainty then closed it. Canceled all accounts. I still have a balance on the old canceled account. I can't access to find how much balance is. I am on hold and wait time has not shortenned. The regulator needs to intervene. Also reading whilst waiting, that in 2018 that in ME Bank was criminally convicted for misleading representations with a $820,000 fine. As a customer I was not aware of this.

Had absolutely no problems with ME Bank prior to the migration to ME Go, I've had nothing but issues since. I've been totally locked out of my internet banking for the better part of two years despite several phonecalls to customer support, which forces me to do all my banking through their terrible ME Go app. It lacks a lot of functionality and makes exporting my statements to my PC ridiculously difficult.

The customer service is abysmal. I have never called up me go and not got the "Please note that wait times are significant" message. On the best of days its a several hour wait, on the worst they just forcefully hang you up. You have to sit through about 5 minutes of preamble before you even get on the queue as ME goes through the FAQ's in an attempt to get you to hang up before you join the queue. This isn't even mentioning the terrible AI generated voices the support wizard uses that are grating to listen to and at times almost illegible.

Based on the online reviews since the 2021 BOQ takeover Members Equity Bank has become Members Evacuating Bank

I wish I could give 0.

Hours and hours of wait to speak to someone and still no benefit.

They keep moving you from one department to another.

I have spent 8 hours so far and they haven't solved most basic problem of banking I have .

I am moving bank. They can't be this disrespectful for people's time.

Customer service is rubbish - they have started something called ME Go - now I find I can’t download transactions to CSV files to analyse and check off transactions in my own Excel system. Trying to contact them by phone is a waste of time and there are no other contact options. Moving to another bank after having been a customer for about 20 years.

Their customer service is so poor. I have been on hold for two. Imagine a bank that can't even handle your simple queries. I will say, go to the Big 4; at least they provide better service.

MeBank has become an offshore dictatorship!
Locked out of my accounts and cards cancelled for 6 days with NO ATM or Eftpos for 6 days. No explanation or assistance from Mebank.
Call centre is in Manilla(Philippines). Massive call wait times. Impossible to talk to someone in Aust about any banking issues so the Bank is basically operating offshore BUT claiming to be Aussie.
Constant changes that costs us money without any customer consultation.
Mebank Executives are behaving no different to Dictator Dan.
Patronising voice messages and questions from a robot does not help.
My money has been moved to another bank. In process of moving mortgage to another bank and then close all accounts. Worse bank I have ever dealt with.

ME was a good bank for many years. Now it is appalling. Since BOQ takeover it is a disaster. The old ME bank has been trashed. Got a question or problem? Try the phone lines if you've a couple of days to wait on line. They are flogging the ghastly, complicated, hard to use GO App every step of the way.
PS. Since writing the above part of my review I have been reading the other reviews regarding ME Bank and am even more horrified by other people's experiences with the BOQ version of ME Bank.

Why isn't the Banking Ombudsman investigating this trashed version of ME Bank? Is BOQ a reputable bank? Should this takeover have been allowed?
Many questions, few answers.

ME bank has the worst customer service since being taken over by Queenland bank. I have been trying to make changes to my term deposits for days without success. I am not going to sit on a phone for 2 hours to GIVE THEM MONEY! They leave me no choice but to seek another bank

Not impressed at all with this bank. We had a ME Buck account. We had zero fees for ATM withdrawals. Then they decided to transition our accounts to the MEGO. With out asking us, then started charging us 2% ATM withdrawal fees. I will be moving our accounts back to the NAB. This is what happens when banks become more money motivated than customer motivated

I would give less than one star if I could. ME was once a great bank to deal with while it was owned by a number of Industry Super funds. Since it was sold the new ownership have been a complete disaster - no longer do personal loans - more recently stopped doing credit cards by simply announcing to all their customers their account would be closed - and now migrating their debit cards from Mastercard to Visa I believe. For Me, this meant that I had to go through all of my auto debits associated with my Credit cars and transfer the debit to my savings account, only to be told a month later that I have to do it again.... they are a joke. 10 days to clear a cheque, 3 days to clear an electronic transfer .... seriously???

I have been trying to contact ME Bank for the past three days and, on multiple occasions, have been left waiting on hold for nearly two hours without any success. Despite the extended wait times, I was unable to speak to a representative or receive any meaningful assistance.

This level of customer service is extremely disappointing and shows a lack of respect for customers’ time and experience. Reliable communication and timely support are basic expectations from a financial institution, and unfortunately, ME Bank has failed to meet them.

Based on this experience, I would not recommend ME Bank to anyone looking for responsive and customer-focused banking services.

Was advised my wait time was 35 minutes, 15 minutes ago. For the past 10 minutes it has been 30 minutes and not moving. It is still 9am. Their website has been down for the past 2 days and the change over to Me GO has been extremely confusing.