Mecca Bingo Reviews 3,262

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the website, describing it as a shambles and difficult to navigate. People frequently reported issues with products, including concerns about quality and items not matching descriptions. The pricing was often considered too high, and the payment process was a source of frustration for many. Additionally, a significant number of consumers were unhappy with the customer service, finding it unhelpful and unresponsive. The minority of people were dissatisfied with the withdrawal process, citing difficulties in getting their money out and requests for excessive documentation. Some reviewers also mentioned that the chat features were problematic, with some users feeling ignored or unfairly treated.

What people talk about most

Website

Reviewers mention negative feedback about the website, with many describing its practices as misleading and... See more

Product

Clients share negative opinions on product. Many reviewers express dissatisfaction with the games, frequently... See more

Price

Consumers consistently express strong dissatisfaction with pricing, frequently describing it as a "rip off."... See more

Payment

Customers consistently note negative experiences with payment processing. Many reviewers report that the... See more

Customer service

Customers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Played a new slots game 60p a spin and played it for a bit then I got the bonus spins. The game went to bonus spins told me to hit play to start then a error message came up and game stopped. Kept try... See more

Rated 2 out of 5 stars

I want to buy some OF THE perfume SOL DE JANEIRO THAT ALL OF THE KIDS are raving about. BUT I ALSO SAW THIS WONDERFUL LIP BUTTER CALLED SUMMER FIRDAYS SO I BOUGHT THEM BOTH BUT IT CAME UP TO LIKE $140... See more

Rated 2 out of 5 stars

I,ve been mecca bingo for a few month,s now and was enjoying it, a little win now and again considering i only played the penny games which is all i could afford. Like other reviews i,ve noticed a lot... See more

Rated 1 out of 5 stars

Well I've played Mecca Bingo online for years but not anymore, they've recently updated all their bingo playing system & it's absolutely awful to the point where it's annoying!! To start with you had... See more


Company details

  1. Bingo Hall
  2. Gambling Service
  3. Gaming service Provider

About Mecca Bingo

Written by the company

Welcome to online bingo at Mecca Bingo. Now you can enjoy your favourite game online with stacks of refreshing extras when you play online bingo with us. As one of the best online bingo sites out there, we take pleasure in providing an array of fantastic bingo promotions and high-quality bingo games with superb visuals to keep your gameplay smooth and ensure that 24/7 entertainment is available at the click of a button. There’s always something for everyone at Mecca Bingo, and one thing’s for sure: you won’t be disappointed!

Whether you’re buying bingo cards, listening out for bingo calls, or snapping up bingo offers, our job is to make sure that you get the gaming experience you deserve. And whether you’d like to splash the cash or play for pleasure, we’re proud to offer a bespoke online entertainment platform designed with YOU in mind. Don’t want to spend a penny? You don’t need to – in fact, you can play unlimited free bingo right here, any time you please. Online bingo has all the perks a bingo club has to offer. But the big difference is that you can play anywhere and any time that suits you!

At Mecca Bingo, we don’t just focus on bingo either (although we do love it). Not only can you enjoy the best bingo games anywhere online, but we also offer online slots, online slingo and live online casino games, and much more.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant customer service - Exeter

We are writing this review as we just randomly thought we’d jump into Mecca Exeter. It was completely random, both my wife and I walked in and it was extremely busy (I think the card processing machine had broken). The young fellow at the reception was super patient and kept a friendly smile throughout. The night was filled with laughs and randomness. On coming out the young fellow (Adam we learned) was there again, making everyone feel great and just being a nice guy. If all customer service was like this, the world would be a better place. Well done Adam!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Low pay out gambling site ! Games crash

Ok so most people think I’m leaving a bad review here because I’ve lost at gambling ! Well kinda off correct , so I signed up few weeks back deposited £20.00 and won like £165.00 ish thought hey up great , then few days later £20.00 deposit £10.00 deposit £20.00 deposit so on before you know it they have the money back 20 fold ok fair enough that’s gambling house always wins wright ! Getting too the point what makes me pissed in when your on a game and it starts too run really slow , I got on a feature on one game on £2.00 spins set for what should off been a nice little win , and sure enough £57.00 win on this feature then the game just crashed and when it went back too my home page the winnings was gone with just £7.00 odd playing money left ! Think these are just scams artists myself and or the win ratio is very very low ! Stay away

October 2, 2025
Unprompted review
Rated 2 out of 5 stars

Stressed pensioner

I,ve been mecca bingo for a few month,s now and was enjoying it, a little win now and again considering i only played the penny games which is all i could afford. Like other reviews i,ve noticed a lot of the same people winning. Friday night i had a free hour,s bingo which i was invited into and because i was late signing in i rushed it and got it wrong seemingly and they blocked me!!! Since then after god knows emails they keep saying my email address is blocked as it,s a scam but they still answer me on that email address and say send another email address which i,ve done and same again it,s been blocked as it,s scam. I,ve don,t a chat line to someone called Janet and she asked me when i,d had a win and when did i withdraw my winnings which i was able to comfirm and she verified my email address which i signed up with. It was the first email address that they said was blocked???? All i need is my password changed which they,ve told me to do but i,ve explained they won,t let me into my account. I,ve done so many email,s to them i,ve given up now even though they,re sitting with my £6 odd that,s sitting in my account which is a lot when you,re a pensioner. All i wanted as i said to them i just wanted to play bingo. I,s not a lot to ask is it.????????

September 27, 2025
Unprompted review
Rated 3 out of 5 stars

Homophobic slur

I have been a Mecca player for a number of years and have always found the site quite fair. Recent remarks in the rewards chat room has made me think otherwise. I called out a player OMGXREALLYX0tg for using a Homophobic slur, which made me feel uncomfortable. I was then ganged up on by his minions. I reported the incident to customer service who said the would deal with the situation. Now the chat hosts in the room are actively encouraging him to say it on a nightly basis. " Oh OMGXREALLYX0tg I have been waiting for you to say your famous saying " . How pathetic of this site to allow this to happen.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Can seriously say..

Can seriously say... its a horrible experience. They let you win (share a line i.e £5,20). To draw you in and take your money... I've watched for a month now and its literally repetitive winners. They say its random generated but there's no way. Or they keep the numbers to the same winners. You can't explain how your feeling as you get chat restricted. Which is a red flag immediately. So guys keep your money. Save what you would of spent in a tin you'll be better off in the long run

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Online rip off!

Online bingo a big rip off! I clicked on the responsible gambling option and it just gives you a blank screen, what is the point of that??? A joke website that has one objective, rob everyone and has no interest in anyones wellbeing, shocking money grabbing t£@s!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

robbery!

been playing mecca bingo for a while now i opened a new account a few weeks ago and have been playing i have been winning small amounts and withdrawing it has all been fine today i won £2,700 and tried to withdraw it it was fine it was pending in my account waiting to go into my bank i then went of the app and back on it 15 mins later to see if it had gone into my account and i had been temporarily locked out of my account because they needed verification i have then sent my verification and heard nothing back they have robbed me i spent money to win that money! so there for they should not be able to log me out of my own account with my own money in that account it is daylight robbery i will never reccoment playing this to anyone and you should ask for verification when you are making an account so if you win you can get ur money without getting exited that you have won and then it being taken away from you i will be taking legal action!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Dont go in the gold room on the mecca…

Dont go in the gold room on the mecca app. My cousin was Harrast so much they found out her address. Be aware guys sure thats all the gold room is for. Stay away guys dont know who's on the other side or what info they have

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of a website

Absolute shambles of a website, Does nothing but take your money. When have you ever seen a feature on Fishin Frenzy 50p stake go for 25p? After spending over £100 on it. Do yourself a favour and avoid this site like the plague other websites are a lot better that you can actually win on!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Be very wary of this bingo site

Be very wary of this bingo site, signed up for the welcome bonus…deposit £10 and play £10 on bingo in the same day and get £40 and 100 spins which I did not receive as I didn’t meet the requirements by 30p as I had a game on deal or no deal BINGO absolutely disgusting and a huge con seems deal or no deal bingo isn’t on their small print of qualifying games, really upsetting

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling site

Appalling site, how can the same people win numerous times everyday. It's beyond a fix, and if you dare to mention anything you get whacked with a ban rather than a warning, seems to me like mecca are clearly tryng to hide something. CHS on power trips too amd not all on the same page. Let certainnpeople get away woth saying whatever and some just a straight ban they clearly have favourite. Shelley046 is defiantly a bot always wins numerous times everyday and never chats, a lot of customers are fed up. You make a complaint via the right channels and it gets ignored. Mecca needs looking into for the snakes game in particular as you can bet your bottom dollar the same times everyday its the same people winning

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

The New Lobby

I've been a member of Mecca for many years, lately they have introduced a new lobby where the bingo games are played. OK so its a new layout, give it a chance you may say, well I did and in my opnion its terrible. At the moment you have the option to go back to the original layout, which I did.
When I went on the original lots and I mean lots of players were all complaining about this new layout, a lot saying when it gets made perminant they will leave, I too am in the same mind, why suffer on there playing on a site that isn't working properly and not liking it.
I sent in an email complaining, I hope many more do as if only a few complain they won't take any notice and you will be stuck with it.
So I hope Mecca read this along with other players and do send in your complaints instead of just moaning on the site.

September 9, 2025
Unprompted review
Rated 2 out of 5 stars

MECCA AND RATS SO NOT MIX

I want to buy some OF THE perfume SOL DE JANEIRO THAT ALL OF THE KIDS are raving about. BUT I ALSO SAW THIS WONDERFUL LIP BUTTER CALLED SUMMER FIRDAYS SO I BOUGHT THEM BOTH BUT IT CAME UP TO LIKE $140 IT WAS SO EXPENSIVE FOR TWO LITTLE THINGS. The staff there were wonderful, BUT THE PRODUCTS WERE HORRIBLE AND I WANTED TO YELL, BUT I FELT BAD FOR THE WORKERS BECAUSE THERE WAS NO AIR CONDITIONING AND IT WAS BOILING. WHEN I GOT HOME, I OPENED MY PRODUCTS, AND THE LIP BUTTER HAD MOLD ALL OVER IT, AND IT STUNK, NOT LIKE the tester I USED. AND THE PERFUME WAS FINE TIL THE NEXT DAY. THE NEXT DAY, THERE WERE RATS IN MY HOUSE AND A SPIDER. THE PERFUME ATTRACTED BUGS, AND I KNOW MY HOUSE IS INFESTED. AND MY LIPS WERE ALSO SWOLLEN FROM THE TESTER I USED THE DAY BEFORE. I MACHE DOWN THERE AND TRIED TO GET A REFUND, BUT NO ONE WOULD TAKE IT BACK, SO HERE I AM. I ADVISE THAT NO ONE SHOULD EVER GO THERE AGAIN.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

l played bingo for last 15 years on…

l played bingo for last 15 years on many sites, this site is worse so many repeat winners its shocking l only play in mecca rooms, main room and two little ducks time l spent 160 in two weeks in these rooms not one win , just time after time same pool of winners no matter how many tickets you buy, am finish with site you come off site so depression wasting money just to see same pool of players wining, please avoid this site same your time and money

September 8, 2025
Unprompted review

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