MedAway Reviews 1,660

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and kindness, making them feel welcome and at ease throughout their journey. The service provided is frequently described as excellent, with many highlighting the well-organized and efficient transfers, as well as the attentive care received at hospitals and hotels. People appreciate the comprehensive support, from airport pickups to post-operative check-ins, which contributes to a stress-free and positive overall experience. However, some customers were dissatisfied with aspects of the customer service, noting issues such as unexpected hospital changes upon arrival, and concerns about aftercare, including pain relief and communication. A few people also reported feeling neglected or experiencing a lack of emotional support during their recovery, with some concerns raised about staff responsiveness and conduct at night.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting that everything was handled... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the attentive and supportive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fantastic and beautiful results of... See more

Location

Consumers find location to be ambiguous, with many traveling to Istanbul, Turkey for various procedures and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a smooth process from beginning to end. I travelled alone, was met at the airport, taken by their luxury taxi to the hospital, where I was assessed for surgery. Everyone was professional,... See more

Company replied

Rated 4 out of 5 stars

The transport was good. The co-ordinators were nice, the girl I had was great. My surgeon Dr. Faryal was absolutely amazing and was thorough in her questions, putting my Health first and really assess... See more

Company replied

Rated 4 out of 5 stars

Good experience with my teeth whitening and replacement composite bonding. Really helpful communication messaging via WhatsApp. I didn’t get my appointment time until the day before so don’t make oth... See more

Rated 4 out of 5 stars

I have been really impressed with Medaway UK. The whole team is really friendly. I was looked after by Mr Emirhan Oz who is just fantastic. Everything was organised really quickly and speedi... See more

Company replied


Company details

  1. Plastic Surgery Clinic

Written by the company

Health tourism package provider offering customers affordable cosmetic surgery procedures in Turkey.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Happy with my results

had a tummy tuck procedure in June and found the overall experience to be positive. The process was streamlined, and the pricing was competitive. While there were some minor communication challenges due to the language barrier (understandable given the location in Turkey), the availability of a phone translator and Google Translate ensured I could address any concerns effectively. There was a last-minute hospital change and I couldn't stay in the originally planned hotel due to an extra overnight stay on hospital, which was a bit disappointing, but the team explained the reason. Now, eight months post-op, I'm extremely pleased with the results and the boost in confidence it's given me. The team has remained responsive and supportive throughout my recovery. My advice to future patients is to join a support group and thoroughly prepare for the procedure."

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

amazing experience with Medaway…

Had an amazing experience with Medaway I’ve now been twice - 2023/24 I had a gastric sleeve & I’ve just came back 3 weeks ago from a breast uplift , each time I have been the hopsital has been clean, surgeons very good! In my consultation I felt like I was in good safe hands!
Please be away I think a lot of negative reviews come from people not realising there is a major language barrier & differnt lifestyle over there , the staff by no means were ever rude to me but maybe could have been taken like that due to lack of English! I feel you know what you’re signing up for going for surgery in a different country so this should be expected!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

I went with Medaway for my Rhinoplasty…

I went with Medaway for my Rhinoplasty and I am extremely pleased I did, from start to finish the whole team have been exceptional, from arriving-prodedure-recovering, they have provided care, kindness and great aftercare. I am currently 9 weeks post opp and am happy with the results so far. I would use medaway for any future procedures.

February 5, 2025
Rated 4 out of 5 stars

BBL with Liposuction

Dr Zafer Kaya is simply amazing!!! He did an incredible job with my stomach, my hips and my bum. Perfect!!! His aftercare was impeccable. He really cared about my recovery and we had calls after I came back to the UK. He even wrote a letter for me to present at my local hospital to ask for more antibiotics. I would recommend him and Medway to everyone. I didn't give 5 stars just because the post op Lynphatic Drainage was very traumatic with Medway. They were simply opening the wounds and squeezing the liquid out of me. I never felt so much pain in my life (and I had a baby, I'm a mum). Here in the UK, the massage lady was much more gentle, draining the liquid through my lynphatic system, not by opening a wound in healing process. She is so efficient, but she also cares about the patient confort and how much pain each person can take. Levels of pain sensitivity are different for each person. My results look amazing.

April 11, 2025
Rated 5 out of 5 stars

Such a great experience

Such a great experience, I had two procedures at the same time and the staff were on hand everytime I needed them.
I have healed ever well and looking forward to going back for my next procedure.
Thank you again for everything.

April 11, 2025
Rated 4 out of 5 stars

2 months after my rhinoplasty.

Hi 2mouths ago I had my rhinoplasty with D Taygun and am here to leave a review.

I am very happy with all the experience since the beginning ( when the watsap talking started with info) until now 2mouths after my operation.

Medaway kept its word with all the services which was included in my package everything was organised and went smoothly.

After operation we were taken to a very nice hotel ( different hotel from the expected but equally nice).
Inthe hotel we were provided with a nurse ( spoke fluent english) who was coming to see me everyday to help me in my recovery. All medication were provided (but I would advise bringing stronger painkillers because they just give paracetamol and ibuprofen).

On my last day Medaway got me from the hotel took me to the hospital to see the doctor and after droop us at the airport.

I do recommend Medaway after my experience with them.
The stuff ( from doctor/ nurses
and all the organisers)were very polite friendly and always willing to help me.
Thank you very much

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone was absolutely incredible all…

Everyone was absolutely incredible all of the Medway team, when it comes to booking and discussing your surgery I couldn’t fault them in anyway. The same goes for when you’re there and having your treatment done, the aftercare if incredible to

February 17, 2025
Rated 5 out of 5 stars

This was my second time with medaway

This was my second time with medaway, my surgeon was Dr Salami. Omg, they were so welcoming and lovely. Really geniune and supportive for my needs and requirement. They were honest and straight forward, mu health was the number one priority and their aftercare was second to none- even after I arrived back to the UK 🇬🇧. I would recommend them over and over again. Medaway you've been truly amazing to me and I can't thank you enough. Keep up the good work ❤️❤️❤️

April 10, 2025
Rated 5 out of 5 stars

By confident boost

I have a mommy makeover in January the staff were inattentive and very helpful. My surgeon Dr Zafer was amazing he made me feel very comfortable and his advice was second to none. I’m so pleased with results my confidence has excelled. Thank you all!!!

January 7, 2025
Rated 5 out of 5 stars

I recently went to Medaway for breast…

I recently went to Medaway for breast augmentation and uplift. Everything from the second I arrived in Istanbul airport was so perfect and smooth sailing, I felt so at ease the whole time and wasn’t even scared like I thought I would be because I just felt so safe there. I was looked after so well and my results are amazing. Dr Feryal has literally changed my life😭 as soon as I met her I just instantly trusted her with my life. She and the rest of the team made me feel so safe and well taken care of. And I have even been checked upon every now and then since leaving and have been provided with lots of aftercare help and advice. I will recommend them to absolutely everyone and will definitely be going back. Thank you Medaway❤️

February 4, 2025
Rated 5 out of 5 stars

Medaway is the best- go for it

I have written a brilliant review about my experience with Medaway. It took ages as I put in so much detail. They were excellent and two months later are still looking after me and checking in. For some reason Trustpilot has taken my review down claiming it isn’t genuine. I have contacted these twa&ts and sent photos and I am waiting for an answer. I want the review put back. Medaway is so good I will be returning to have my old implants renewed in 2026

February 11, 2025
Rated 5 out of 5 stars

Hair transplant experience at MedAway

I am a UK resident and had my hair transplant at MedAway in Turkey last month. The whole time I spent there was a very pleasant experience.The hair transplant package included consultation, accomodation, transport, the procedure and post transplant care materials which I found very economic and convenient. Also, the doctor, nurses and other staff were very professional, kind and friendly and would address all of my concerns. The procedure went very well and I recovered without any issues. My new hairline looks good at the moment and I am looking forward to getting the complete result by the expected timeline. I would recommend anyone looking for a hair transplant choose MedAway. Thank you for reading!

March 18, 2025
Rated 5 out of 5 stars

My experience was good

My whole experience from start to finish was good, dr Freyal was so good she explained everything and even tho I’m only 4 weeks PO I’m so happy with results so far! A lovely nurse came to the hotel every day I was there which is so reassuring. I couldn’t fault Medaway and would 100% recommend and will be returning for more treatment!

April 9, 2025
Rated 5 out of 5 stars

✨real review✨ Hi guys

✨real review✨ Hi guys, I got a nose job in March, I’m 1 month post op now and want to share my experience. Personally I had the most amazing experience with medaway. The clinic was clean and gorgeous, the nurses were so kind and my surgeon was very helpful and did EXACTLY the nose I wanted!! Don’t worry if communication is abit slow on WhatsApp, the coordinators have quite a lot to do on the ground in the clinic but I got really good attention and care during my stay and the hotel was lush also! I got the nose of my dreams! Thank you to the lovely team at Medaway!

April 9, 2025
Rated 5 out of 5 stars

Much better than I expected

Much better than I expected.

Staff were extremely warm and the hospital was beautiful. I went for a rhinoplasty and to fix my breathing and I got exactly what I wanted and can breathe much better. I went on my own as a 20 year old woman and felt safe the whole time, staff went the extra mile to make me comfortable being alone.

10/10

April 9, 2025
Rated 2 out of 5 stars

Dr Taygun did an amazing job and…

Dr Taygun did an amazing job and couldn't thank him enough. Transport hotel and the massage was good too. Except I was very disappointed with the coordinators. It was stressful and draining. Inspite of showing evidence before I came for the surgery of what I wanted. Gokce and Sena threatened to cancel the surgery if I didn't agree to something I never agreed with Ugur and Zaynap. Thankfully I was able to get Dr Tayguns number online and told him everything unfortunately he couldn't do much because the coordinators are the ones who deal with the payments. Even though the surgery and surgeons was good my experience at the hospital was bad because of the coordinators. I tried calling the people I spoke to and they wouldn't answer and they changed their watsap pic to avoid communication. They also started saying they don't work there anymore because they didn't want to take any accountability for their mistakes on their poor communication. When I came in Oct on my last follow up appointment one of the Coordinators called Sena refused to give me painkiller when I could hardly stand. She said "I don't want to open a new painkiller tablet box that's why I can't give you" . I was shocked of unconcered she was. However when I asked Dr he gave it to me straight away. I told Dr if I had to do the surgery without the coordinators it would have been much better.

March 5, 2025

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