MedAway Reviews 1,660

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and kindness, making them feel welcome and at ease throughout their journey. The service provided is frequently described as excellent, with many highlighting the well-organized and efficient transfers, as well as the attentive care received at hospitals and hotels. People appreciate the comprehensive support, from airport pickups to post-operative check-ins, which contributes to a stress-free and positive overall experience. However, some customers were dissatisfied with aspects of the customer service, noting issues such as unexpected hospital changes upon arrival, and concerns about aftercare, including pain relief and communication. A few people also reported feeling neglected or experiencing a lack of emotional support during their recovery, with some concerns raised about staff responsiveness and conduct at night.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting that everything was handled... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the attentive and supportive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fantastic and beautiful results of... See more

Location

Consumers find location to be ambiguous, with many traveling to Istanbul, Turkey for various procedures and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a smooth process from beginning to end. I travelled alone, was met at the airport, taken by their luxury taxi to the hospital, where I was assessed for surgery. Everyone was professional,... See more

Company replied

Rated 4 out of 5 stars

The transport was good. The co-ordinators were nice, the girl I had was great. My surgeon Dr. Faryal was absolutely amazing and was thorough in her questions, putting my Health first and really assess... See more

Company replied

Rated 4 out of 5 stars

Good experience with my teeth whitening and replacement composite bonding. Really helpful communication messaging via WhatsApp. I didn’t get my appointment time until the day before so don’t make oth... See more

Rated 4 out of 5 stars

I have been really impressed with Medaway UK. The whole team is really friendly. I was looked after by Mr Emirhan Oz who is just fantastic. Everything was organised really quickly and speedi... See more

Company replied


Company details

  1. Plastic Surgery Clinic

Written by the company

Health tourism package provider offering customers affordable cosmetic surgery procedures in Turkey.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

THEIVES

An inexperienced dentist at your clinic mistakenly performed a root canal on the wrong tooth — one that had no prior issues — which is now causing me ongoing pain. Furthermore, I was told that a root canal was performed on my back molar (which was the tooth that actually needed it), but upon my return to the UK, it was confirmed by a licensed dentist that no root canal had been done on that tooth at all. As a direct result of this failure, I experienced severe pain and had to undergo an emergency tooth extraction of one of my main back teeth. My composite bonding has started to chip off and has ruined my entire look of teeth due to the awful work of the dentist. Additionally, I paid £3,000 for composite bonding, which is extremely overpriced, especially for dental work carried out in Turkey. This amount far exceeds the typical costs for such treatments in Turkey, and I feel I was overcharged for services that were not performed correctly or to the expected standard.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

I went to medaway hospital and I love…

I went to medaway hospital and I love the whole process from the transfer to the dietitian ,psychologist ,nurses and my co-donators were superb .my surgery and pain was managed perfectly .i was sent home fully well and catered for .i will recommend them 100 present

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with medaway they…

I am very satisfied with medaway they made me feel like home. Very friendly and always reassured me mentally also not just physically. I had tummy tuck bbl and lipo 360 I did not expect to be in so much pain however I have been well taken care of and even after I returned home I am still getting messages from them asking how I am doing. I am 6 months post op and still in contact with them I am very happy with my decision that I chose medaway I recommend medaway to everyone. Excellent nurses everyone else is super helpful and I love my results and it’s a proccess as time passes it looks even better I am very pleased
Thank you medaway sending lots of love.

April 17, 2025
Rated 2 out of 5 stars

It's run like a business...

It's run like a business so when you're gone, you're not their problem. I had tummy tuck, lipo, breast uplift. Same issues as others not being told in advance about extra fees for lung tests. I was asked by the doctor on day 5 if I could stay later, I was due to fly out the next day. Unfortunately that wasn't possible. We had a standoff the next day regarding my drains as he refused to write me a fit to fly if the drains were still in, there was over 200ml of fluid coming out over 24hrs. All other flights were 9-12hrs long to return to the UK. Basically I was either at risk of DVT or a seroma.
Surprise. 6 hrs in a&e with excruciating pain. 30+hrs in hospital, admitted for the NHS to drain the seroma. 850mp drained then a week later 330ml. I have to go back to have it drained again.
Also tested for MRSA (severe staph infection).

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE 5* reviews

I wouldn't even give them one star. The five star reviews are fake, read the one star reviews for the truth about this company.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Had hair transplant surgery with them

Had hair transplant surgery with them , great service , great value for money . I felt really looked after whilst I. Was in Istanbul .

It’s been 7 months since my procedure and so far I am really pleased with the results.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, so happy with the surgery. This was my 3rd time at madaway their care and communication is so good. There is a nurse on hand at the hotel who you can contact through whatsap if you have any issues

April 10, 2025
Rated 5 out of 5 stars

From start to finish Medaway clinic was…

From start to finish Medaway clinic was amazing. I must admit I was nervous about having surgery abroad but I couldn't have picked a better hospital. I was thoroughly looked after, before and after surgery. I couldn't be happier with the results. I have lost over 7 stone and have not felt this good for years. I can buy clothes anywhere now and I am now getting into size 10's. I would not hesitate in recommending this hospital to anyone

September 23, 2024
Rated 5 out of 5 stars

Amazing Surgeons and Aftercare

I decided to have rynosurgery and from start to finish the before and after care was amazing with great results and after care with MedAway and the hotel and the transfer teams. Would recommend anyone to visit.

January 13, 2025
Rated 4 out of 5 stars

The Coordinators are very good at what…

The Coordinators are very good at what they do, Very patient and kind. My Dr was the best DR Taygun.
I would like to Recommend that some nurses to be taken to trauma training as some do not know how to handle patience after surgery e.g after effects like dizzyness since they lost a lot of blood. But overall my experience was great.

April 8, 2025
Rated 5 out of 5 stars

I had a great experience second time…

I had a great experience second time round. I am very pleased with my results and I do recommend that my friends and family use this clinic to gain and achieve the best results. I have had 2 procedures so far and will be returning again for a 3rd time this coming August. I cant wait to return and gain my full results and feel as confident as I do after all my procedures so far.
Thank you to all the team and staff at MedAway💝

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Rhinoplasty

Excellent from the start was nervous at first with that many to choose from but Medaway seemed more relaxed and professional when speaking to them was no pressure and always felt at ease. Before surgery I was made to feel comfortable and relaxed as much as possible I woke to plenty of pain relief and information. Hotel was perfect located next to plenty of food shops supermarkets ect or room service. Once home the after care didn’t stop I’d simply drop a what’s app with questions or concerns and with in 1-2days I’d have the answer I’m now coming 5-6 months in and best thing I’ve done with my confidence I’d recommend Medway to anyone for any surgery or even just get in touch to discuss options overall so far it’s been one of best decision of my life

November 10, 2024
Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish for me and my partner, I had rhinoplasty and my girlfriend had breast implants. Was pain free for us both and my nose and partners breasts look great!
Thx Medway

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

I choose Medway in November 2024 for…

I choose Medway in November 2024 for rhinoplasty.
I’m happy with how everything went from arriving to the airport I had numerous calls and messages that my taxi was waiting and if I needed any help at all
The nurses and drs at the clinic were lovely
While way through I was happy
If I needed help it was there but I choose to not need any I was happy with my own company so I can’t comment on the after care nurses but I was given a number for if I needed it.
My nose is perfect I couldn’t be happier

I’ve had no issue contacting Medaway since I’ve been home.
Im currently booking my next surgery with him for this year.

April 14, 2025
Rated 5 out of 5 stars

I traveled on my own from London and I…

I traveled on my own from London and I was so nervous but from the moment I landed I was in full contact with the medaway team the drivers where very friendly and polite , I arrived late in the evening and the nurses where straight in done all my bloods and pre op tests they made sure I got food so I could eat before I had to stop and went though all the paperwork with me and made sure I was happy the following morning dr feryal come in for my consultation and went though everything with me and down for surgery I went not long after I didn’t even feel nervous going in to it I was so exited . When I woke up I was absolutely freezing from the Anastasia
But as soon as I mentioned this to the nurses they got me my blanket got the heaters on full blast and even got me a second heater with a tube to put under the covers with me. I experienced no pain whatsoever they was on point either giving me painkillers and antibiotics and after a few hours one of the nurses come in and got me up and walking and took me for a walk round the hospital floor she was so friendly any time I buzzed they got me everything I needed the next day I was checked on and eventually discharged from the hospital and taken to the hotel it wasn’t a far drive at all and the hotel staff where all lovely aswell as the hotel nurses who you had their numbers to text them about any questions all round my experience was amazing and I love my results and I would highly recommend coming back

April 14, 2025
Rated 1 out of 5 stars

I have paid a reservation for a surgery…

Scam! I have paid a reservation for a surgery and changed my mind not to do it, when I asked for a refund for my deposit they told me it’s non-refundable. But they never informed me from the beginning that it’s non-refundable I felt that I was scammed by this company for not being clear they just want you to pay the deposit as soon as possible to secure a promotion they do online. Can somebody help me how to get my money back here please

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Couple

So my wife and I have both just been to Turkey with MedAway. My wife for an uplift and boob job and myself for 4 new front teeth. We are both extremely happy with the end results. From arrival to procedure we were treated fantastic, well looked after, every question answered. We were both a bit apprehensive about going, but so glad we did. We will both be happy to use MedAway for any future procedures 👍🏼

February 21, 2025
Unprompted review

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