MedAway Reviews 1,660

I had a very unpleasant experience with a private clinic in Istanbul, where I had both cosmetic surgery (liposuction and tummy tuck) and dental treatments (dental implants).

Initially, I was offered a package for £7,000 that included both surgery and dental implants. I sent X-rays from the UK before arriving at the clinic, and they already knew about my dental problems. However, on site, they charged me an additional £1,000 for the surgery and increased the price for the implants, saying that I had “more problems than expected”, even though this was already evident from the X-rays.

After paying, in January I received an invoice for two implants, but when I arrived for the procedure, they told me that I needed a “bone graft”, which was not mentioned to me initially, even though they had all the information from November.

In July, when I requested a quote for two additional implants, I didn’t receive a response for two weeks. When I finally did receive a response, they avoided giving me a clear price and continued to mislead me with vague information.

I also requested the certificates for the implants and the X-rays, but I received no response.

I recommend that you be extremely careful with this clinic, as their behavior was completely unprofessional and disrespectful towards the patient. I advise you to look for reviews and check any offer that includes constantly changing prices

From start to finish I have no complaints, very professional, no waiting about, and great after care.

Had a 360 Vaser Lipo procedure performed in March this year. It has now been 3 months since the procedure & I feel absolutely amazing! The surgeon, team, staff, nurses, facilities, experience, travel, booking, payment, food & communication throughout (WhatsApp group etc) - all faultless & the team clearly know what they are doing & how to treat their patients! Couldn’t be more happier with how everything went.
I must emphasise on RECOVERY. Having the procedure is all & well, which the surgeon will perform. However, recovery is super important & I made sure I had at least 3 Manual Lymphatic Drainage Massages a week booked for the first month once I returned back to the UK, then 2 a week for the 2nd month & so forth. Lots of water as recommended by the team and surgeon … & now I live life with a great figure! I no longer have ‘tyres’ or ‘huge hips’ … instead, I have a nice tapered V shape in which ‘slim fit’ shirts now look amazing on me!

Thank you very much - will definitely recommend to friends & family!

Avoid!!!

I contacted this company as I wanted to under go Rhinoplasty. I was contacted by ***** who provided me with several links to ‘patient stories’ and information on their surgeons. I initially agreed to the price provided and booked and paid my deposit. After then taking a bit more time to read reviews of the clinic and hospital I decided I was no longer confident in this firm due to their lack of transparency amongst a score of poor reviews.

I advised ******* I no longer wished to proceed and initially she was understanding and advised my deposit would be refunded and that it may take some time. I am however now being told that deposits are non refundable despite both Turkish and UK consumer law stipulating a 14 day cooling off period for purchases made remotely. In addition I have emailed the finance team and head office on multiple occasions and I have been completely ignored. Unfortunately , this appears to be a reflection of how this company operate and I would urge anyone considering surgery in Turkey to look elsewhere at reputable and honest companies who operate within the law.

Poor quality service during procedure and unresponsive post-operation (Rhinoplasty). I have requested a copy of my medical dossier and support with a breathing problem post-rhinoplasty and they don't reply.

During the sales process the communication was good, which is why I chose them, but as soon as I booked my flight and their service quality became very low.

For example:
- None of the four on-site Medaway staff ever introduced themselves, they just start talking to you.
- The timings of all every step of the procedure did not go according to the schedule shared prior to booking with surprise changes every day.
- After my procedure they left me the hospital room for many hours without checking on me. The room was 32 degrees celcius and I was bleeding through my bandages but there was no nurse button to call for support and no one came.
- After release from hospital they forgot to tell the hotel nurse about me so I was bleeding through my bandages again and didn't have instructions on how to take my medications (they just handed me a bag).
- the 'consultation' with the doctor prior to surgery was him coming to the hospital room for 5 minutes and just asking 'what are you looking for'. Nothing professional at all and they didn't write anything down.
- three times they messaged me in surprise in the morning telling me my pickup had changed and they were coming in an hour. When I asked for updated scheduling so I could be prepared in advance, they ignored multiple requests.
- I had an allergic reaction to something during the procedure and need a copy of my medical dossier but they aren't responding to the request. After many attempts they sent a couple page medical report, but it is incorrect and states I didn't have any allergic response and that they called me after I returned home, which never happened. I asked for the correction but there is no response.
- After 7 weeks my stitches still haven't dissolved and my septum is too swollen for the nasal retainer that I need to wear to keep my nostrils open and so I'm still breathing through my mouth. I'm trying to get support but they've been unresponsive so far. I just reached out to the doctor directly to see if that will work.

I very hope other companies have better quality service as these procedures are scary and impact you the rest of your life.

I had surgery with this clinic and the care and the whole team were amazing .
I was looked after so well and the doctor and his team were amazing .
I would definitely return to this clinic .
Always felt the support of every person and the aftercare as well

I just want to say that my trip to MedAway in Turkey Istanbul was very successful! Even more than I expected. I had 360 tummy tuck and liposuction, also liposuction at my upper back and lower back.
I want to say a big thanks to Dr Selami for giving me a brand new life, and helping me to make the right decision.
I am so happy that I chose MedAway for my procedures.
I have no regrets.
MedAway Clinic is true to their words.
From collecting me from the airport, and throughout my stay, they have been attentive and ensured that I was comfortable, safe and taken me to and from appointments throughout my stay.
The hospital staff cared for my every needs. Also, my stay at the hotel after my surgery was well cared for with nurse on site that was there to answer my calls throughout my stay, and ensured that I was ok at all times. I cannot leave out my therapist.
She is amazing! I wish I was staying longer to have more massage sessions with her. My body is feeling much better since I started the massage.
Overall, I just want to thank you all for your tremendous support.
Keep up the good work and I will definitely be recommending MedAway to friends and family. See you soon again!👋😊❤️🙏

I had breast surgery there approximately one month ago and developed an infection (still ongoing) Since then, I have received no post-operative care or follow-up support. Despite numerous attempts to contact the clinic over my infection, I have received no response.

On the day of my departure, I was also told I would have a final in person review with the surgeon. But it never happened, they refused to let me see a surgeon. Instead, I was seen by a woman who smelled of cigarettes and she aggressively pulled my surgical drains using a razor blade?? + without any gloves!!

They also failed to arrange my scheduled transport to the airport (included in the package you pay for) leaving me to organize and pay for my own transportation at the last minute or I would’ve missed my flight!!

AVOID AVOID

I had a very good experience with Medway clinic and the whole team, everyone was very friendly and helpful. I had the loveliest results and I healed very quickly, the aftercare was great and overall very very pleasant. I cannot recommend them enough

I don’t t recommend this clinic! You agree with them on the price and the date, and then they disappear. If you need additional information, they will not answer you from the number you agreed on at the beginning. You write to them by email, WhatsApp, messenger, try to call, and in response there is silence, no one answers. This clinic gave a lot of stress. They answered 24 hours before the flight. When I had already cancelled the ticket. Absolutely not responsible. I do not recommend this clinic!!!

My operation went wrong and my stitches came undone before leaving Istanbul and noone has took any responsibility after telling this hospital also I have had many other operation and they asked me for a considerable amount after I was under local aesthetics
Like £2000 on top of the price of the surgery agreed before leaving England and making flight reservations by myself.

They’re very helpful during the process however the transplant was unsuccessful and then they avoid you.
I recommend you go somewhere else.

My experience with Medaway was perfect. I had breas lift tummy tuck and lipo . Everything was just amazing from day 1 do 7 . I highly recommend clinic and definitely will come back again.

My surgeon, Dr Zafer was amazing. I am happy with my results and have nothing negative to say about him and his assistant, I had my treatment 12 weeks ago and they’re still in contact with me now. However, the after care at the hospital was somewhat disappointing, after I had my surgery I was in a lot of discomfort, one night I pressed the buzzer for assistance and it had taken the nurse around 5 hours to come to me. In the end I had to get up walk to the corridor where it was pitch black where I found her sleeping. It was a relief when the day nurses started their shift as the care was much better. There was one cleaner there, I think her name was Punar, what an absolute diamond she is. She cared for me like any mum would. She showered me, washed and dried my hair, and washed my garment by hand for me. She brought me a coffee every day, what an amazing women she was. She truly cared and I was sad that I didn’t get to say my goodbyes on my last day. The food at the hospital could have been better. The hotel was lovely and so was the food. The transport from the airport to the hospital was good, but when we were due to fly home it was a bit of a nightmare, the driver had taken us to the wrong airport, we had to tell the driver as we were confused why it was taking so long to get there. He then drove us to the correct airport which had taken a while which left us 1 hour to check in and get on the plane, bearing in mind we were still in a lot of discomfort so rushing about post surgery is not ideal. We had no time to stop and grab a drink or go toilet as the plane was boarding. These issues we faced can be resolved, hopefully by leaving an honest review they can act on the issues, because without having these issues it would of been a great experience overall.

Awesome service. Clean, helpful, wonderful accommodation and transfers.

I had otoplasty surgery in January.
Since April 23rd, I've had constant pain and inflammation in my ear, which I’ve reported several times. The only response I got was that I should "wait for the healing process to be fulfilled." But this is not normal healing – I have pain, visible inflammation, and even new wounds behind my ear. I’ve received no follow-up, no examination, and no treatment.

On top of that, the right ear still sticks out significantly – the surgery was not successful, and this has been completely ignored as well, despite me pointing it out multiple times. I feel like they just don’t care once the surgery is done.

Honestly, this experience has been extremely disappointing – the team feels very unprofessional, and I would not recommend them to anyone.

I had a skull x-ray because the medaway never gave me any paper work from the surgery and I need to go to MRI.
The x-ray came back like I have a metal implant in my head so the MRI impossible. The problem I never gave permission to put anything in my head and they are never inform me so they try to kill me basically.

Don't come here if your life is important for you

I have had five procedures with Medaway since 2023. Silicon breast implants, 5X implants, bone graft and 16 composite bonded teeth. My teeth procedures were spread over three trips.

I am so happy with the results, I would recommend flying out to Istanbul to anyone.
I have had no issues whatsoever, the doctors, administration staff and nurses were brilliant.

I had rhinoplasty with Medaway in October and I am currently 7 months post surgery. Everything was great from the beginning, expectations from both sides, schedule, transfers, hotel, nurse visits and aftercare. 5/5* very happy with results - minimal if any pain from waking up and no problems or discomfort since. Thank you!

I flew out for my procedure alone. I met some lovely people. I was well looked after during my stay both in hospital and in the beautiful apartment. I can’t fault anyone. I have been in contact with the team throughout my recovery and nothing has been too much trouble ☺️

I had rhinoplasty in June 2024 and overall I am extremely happy with my results. The staff at the hospital, my surgeon, and hotel staff were all supportive and helpful. I felt at ease and comfortable before, during and after surgery. I have had check ins since having rhinoplasty and questions have been answered at any stage of me reaching out. I can’t speak for other surgeries but based on mg experience I would recommend those wanting rhinoplasty to go to Medaway.