MedAway Reviews 1,660

Terrible dentist messed up my teeth and they avoided me for one year after i complained noone gets back to me they get months to get back just to avoid helping you once they take you money they are done with you they wont fix their mistakes!

The transfers are quick and friendly . Good skills drivers. Clinic staff are very professional and very knowledgeable, I do trust the process as I can see top priority is safety and quality when it comes to dental services. Overall I had no pain whatsoever. Lorena .

Great surgeon. Could pay more attention to the aftercare once you get back to the hotel. Cancelling my surgery so having it a day late & then travelling home only a few hours after having my drains removed. I was such a mess on the flight. And had no fit to fly letter.

Personally, my experience has been fantastic from start to finish. I have been with Medaway twice (July 2024 for a 360 body lift, lipo and umbilical hernia removal & April 2025 for breast implants replacement and uplift). I've had the same surgeon twice and I couldn't be happier with my results! The staff are all amazing and very welcoming 🥰 I can't wait to go back for more surgery 🙌

Medaway was recommended to me by my brother who had a rhinoplasty and hair transplant earlier this year. My mind is blown by the logistics that have gone into getting me my cosmetic procedure (rhinoplasty & upper blethoroplasty). I'm honestly blown away by how friendly, professional and thorough everything was.

The drivers are fantastic, the patient coordinators are amazing, the nurses and surgeon- incredible! The hotel is clean and bright with passionate staff, and the hospital is amazing - everyone is super friendly!

Do not worry about the language barrier, most people speak English (as well as many other languages) and if they don't they use a translation tool which works very well.

Things to consider ahead of your surgery (rhinoplasty):
You can't wear glasses for 3 months post surgery, this is because the nose bridge of your specs will affect your nose shape. Get yourself some contact lenses ahead of time!

Double surgery isn't for the weak! I had an upper blethoroplasty as well and my face was terribly swollen. I ended up having to take an extra week off work as I couldn't see. I also couldn't drive my car home from the airport, so bear this in mind when you're planning everything!

Take a companion! I went with my boyfriend and he was able to pop to the shops for me to get extra ice packs and pineapple juice (to reduce the swelling). There was another lady who had the same procedures as me, but she came alone; luckily my bf was more than happy to get her things from the shops as well, but it would have been quite difficult to get around alone with limited vision. Obviously it's different for different surgeries.

Overall I felt seen and heard by everyone, especially my surgeon and I was visited daily post-op at the hotel by a wonderful nurse. I felt safe and comfortable and highly recommend Medaway! The hotel even brought me a little birthday cake!

I've had surgery in the UK in the past and the service was nowhere near as professional. I will be coming back for more surgeries....I just need to heal from this one first! ;-)

If you’re considering MedAway Clinic for dental work, please read this before you book.

My journey with MedAway started in January 2024, when I flew to Turkey to get two implants. I was told to return in May 2024 after healing, to have the crowns placed. That part went as expected.

However, in February 2025, one of the crowns fell off. I contacted the clinic, and they told me I could return to Turkey and they would fix it free of charge. Based on their advice, I arranged time off work and booked flights, expecting the issue to be resolved in 4 days, as they instructed.

From the beginning of the return trip, the process was chaotic and disorganised:
• I informed them of my flight and schedule well in advance, including the return flight time.
• Upon arrival, I was quickly booked in for an initial visit—but that’s where the efficiency ended.
• On the day of my return flight, they told me to come in around lunchtime for the final procedure.
• I waited from 12:00 until 17:00, constantly messaging and calling them, with no real updates—just empty promises that I would still make my flight.

At 17:00, a dentist finally saw me and revealed that the implant was faulty. They made me stay even longer just to screw a metal part back in place. By that time, I had already missed my flight.

They offered no meaningful apology, no compensation, no urgency—and worst of all, they had the audacity to tell me to come back another time to finish the treatment, and to “smile” because “no one can see the missing tooth.”
That’s the level of care and professionalism you’re dealing with.

This experience caused me undue stress, time off work, and the financial burden of a missed flight, all because they were negligent and unorganised. It’s clear that once they get your money, patient care is no longer a priority.

If this is how they treat someone with just one missing crown, I can’t even imagine the disaster it could be for patients getting full veneers or major procedures.

Avoid MedAway Clinic at all costs. Don’t be fooled by their promises or polished social media. Your time, health, and money deserve better.

I have had three surgeries with Medaway - breast reduction and uplift; rhinoplasty; and upper and lower blepharoplasty. The service I have received has been outstanding from start to finish. I would recommend Medaway every time!

Medaway was really a nice environment I had quality care and the nurses where provisional

Very pleased with the overall experience and surgery.
The team took great care of me, there was always a team member to guide me, from the staff at the hospital to the liaison team of Medway, to the Dr. himself everything was seamless and professional.

The service and care was amazing. I’m also loving the results.

Five stars what a team so caring and loving looked after me like an a class couldn't have asked for anything better

After writing my review Medway have claimed it is the “wrong” company in attempt to get review removed is an actual joke my surgery I had was not performed properly and I was forced to pay an extra £700 on the spot right before going into theatre which is so unprofessional as had messaged them many times confirming there will be no more fees added and they agreed they also months later said they would do free revision as I showed them the surgery wasn’t completely properly as confirmed by specialist back home but kept making me show more n more photos which looked identical then at last second lied and said it isn’t possible to carry out surgery which just isn’t true as had to go elsewhere and pay to get it done again

I was welcome by very lovely people at the airport the transfer was smooth and my surgery was very successful and smooth

I had breast implants which have healed amazingly, and I must say they are a pretty amazing service. From the beginning to the end, I felt well-looked-after and even a year later they are still in contact with me. Thank you, Medway

Had several procedures with medaway 12 months apart, had no issues, until I had an issue with my implants after 6 months of them being done, tried to contact medaway and have been ignored ever since, definitely think I need t go down the scam route as the surgery wasn't done correctly.

This is my second year and again is amazing experience i had a mid face lifting with Dr. Taygun i will like to say the best dr ever. Last year he did rhinoplasty and i am so happy with the results every time looking in the mirror love my nose and now mid face lifting and again brilliant outcome. Organiser are so good to hotel is one of the best hotels in Istanbul i had full care in the hotel room aswell 2 times a day visit by hotel nurse hotel staff are so good to. Everything was brilliant thank you so much guys and hope to see you next year again for my dental care

I’ve booked for extended tummy tuck, lipo and breast lift. Have paid £3,400 so far and now - no response to my messages. I am totally stuck in limbo. Unable to pay any more towards my surgery (no replies other than “I will prepare you a link” and nothing ever comes!) but also unable to get any answers about a refund from their business account either. Not happy! Don’t waste your time or money on MedAway. Useless, unprofessional time wasters! Hoping to get money back through my bank…

AVOID!!! I’d give this place 0 as 3 days after my surgeries still trying to make me walk whilst I was weak, hallucinating & dizzy an un able to even lift myself I was that weak but they still took my catheter out leaving me with no way to the toilet that my husband had to carry me, the surgeon finally checked in on me as it’s like a cattle market, an said I should have been given a blood transfusion straight away I then had to wait for the admin team to come take a payment of £200 or no blood transfusion once payment taken I was given the transfusion most was spilt on the floor! I started feeling a little better an was sent to a hotel in a transfer as Id had 360 tummy tuck and 5 places lipo & boob lift & implants, basically because I’d been so ill I’d not had the chance to walk around much so my stitching was extra tight, I couldn’t bend to climb in the van an was told to lie on the floor next to other peoples feet my husband ignored her an put me in the front seat which I was told wasn’t for passengers but I barely got in there, when I got to the hotel we didn’t have a booking so I got the hotel to call as they ignored my calls, they then only booked us in for 1 night but wanted us to stay 5 more & were expected us to pay for room & massages every day, I soon caught on to the fact they had every person who had surgery stay a few extra days which made the hotel money at £90 a night, I was advised different surgery’s to what I booked an so I was due a refund of £950 that was January 4th 2025 it’s now almost July an all the group chats an admin staff have blocked me on there WhatsApp groups!!! The email address gets ignored! Beware these surgeons are working between 12 & 18 hrs a day 7 days a week my operation was scheduled at 4pm but I wasn’t taken down till 11.30pm I was finished at 4.15am an my surgeon was back at work 8.30am next day my husband noticed this with all the surgeons that worked there & that as one hospital bed came back to the ward with someone having had there surgery a new person was taken within 15 minutes. The room stank so badly it made you wretch everytime the bathroom door was opened an it had work men every few hours just walk in my room without knocking go in the bathroom an leave leaving the door open, The nurses never washed or cleaned hands or wore gloves and when emptying the drains they would have a bucket with everyone else’s drainage in it an they put on the bed whilst emptying mine, same with dressing or needles they would have a tub or bucket with everyone’s in no gloves or washing of hands! The food was inedible I’d have been unable to get any if I didn’t have someone travelling with me an the cleaner was more attentive to the patients than the nurses!!
Plus my breast implants were meant to be a G that I was measured up for but they are actually an E so they don’t even give you what you ask for! Once you pay don’t expect any kind of care or kindness to be fair really makes you appreciate how good our nhs is as when I got home it turned out I had an infection under both breast in the stitches that was ignored by Medway when I messaged, but the nhs nurses cleaned them up monitored them an eventually they healed, the nurse also had to remove some stitches a few months after my op as they was not dissolvable when I messaged Medaway I think by now you’ve guessed it no reply! I’d give the nhs after care I got 5*! An 1 other thing I’m 6.5 months post op now a the side scares of my boobs are bumped where it’s be cut a stitched so not a pretty site! They definitely play on your insecurities and use them against you I was meant to have my legs an arms done but they said I can’t have them done at the same time but originally agreed to it TOOK MY MONEY AN BLOCKED ME ON THE NUMBERS I HAD TO CONTACT THEM!

Don’t do what I did an ignore the 1*reviews think they where being Karen’s because most of the 5* reviews are fake!
I also found out that they have changed names several times from a member of staff at the hotel I stayed at a told that is the reason they only have one floor in the dark derelict hospital building!

I would not advise anyone to go here I had a gastric sleeve and i was neglected from day one and they never gave me any after care not even a message to ask how I am and I messaged a few days ago asking for advice about hair loss and they said I will ask the doctor and never got back to me at all I think they are very unprofessional

Paid a deposit of almost £500 for a hair transplant, then got no response from the people I was in contact was so I cancelled my flights and haven’t heard from anyone since. The number they have in London doesn’t work people don’t trust this place will just scam you out of money!!
AVOID THIS SCAM COMPANY