Medbelle Reviews 670

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Medbelle went into liquidation in early March. I had paid in full for surgery + aftercare, but following the surgery my aftercare treatment has abruptly stopped as the service providers aren't getting... See more

Rated 5 out of 5 stars

It took twelve years of pain to find a knee consultant who both listened, supported and acted . It was twelve years of NHS dismissals by five GPs and two consultants who all just said I needed a... See more

Rated 5 out of 5 stars

The Medbelle Care Programme Team was wonderful! They were always so kind and friendly, keeping in touch regularly to make sure I felt supported and well cared for. Being injured can be upsetting, bu... See more

Rated 5 out of 5 stars

Right from the start Beverley (Mr. Paul Trikha's secretary suggested using Medbelle to handle all aspects of surgery, post surgery and Physiotherapy. I was contacted by Chloe who provided me with all... See more

Company details

  1. Medical Group
  2. Orthopedic Clinic
  3. Orthopedic Surgeon
  4. Plastic Surgery Clinic
  5. Private Hospital
  6. Surgical Center

Written by the company

We believe that all patients deserve better. That’s why at Medbelle, we prioritise quality above all else. Our personalised, one-to-one care and intuitive technology developments allow us to make healthcare simple and straightforward. We strive to ensure our patient’s experience is as seamless as possible, keeping you well informed and supporting you in making the best choice for your health. We work only with highly qualified and experienced professionals across various private healthcare sectors including orthopaedics, ophthalmology, weight loss, and cosmetic surgery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

670 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Genuine and professional service . Excellent surgeon

Incredible experience , I would like to thank you Lourdes that has been genuine and made me feel very comfortable since the first call!
She never pushed me and she gave me time to process all the information.
I had a Brachioplasty and liposuction at the Cadogan clinic in sloane street with the amazing Doctor Manat Khatib, he understood what I wanted and he made me feel comfortable.
It has been 3 month now, this is a beginning of a journey that we have started together .
I would definitely recommend . Thank you again

August 4, 2023
Unprompted review
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Reply from Medbelle

Hello Lara! Thank you so much for the lovely review. I am very happy that we have been able to help you through the process. All my best
Lourdes

Rated 5 out of 5 stars

Since the first e mail I felt home

Since the first e mail/ call I found the approach with the Medbelle team very genuine , caring and professional.
Lourdes has been really sweet and very accommodating, I never felt pushed to make a quick decision , actually the opposite. I would recommend Medbelle . Thank you again

July 18, 2023
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Reply from Medbelle

It has been my pleasure! Lou

Rated 5 out of 5 stars

My journey would not be the same…

My journey would not be the same without The Medbelle Team and specifically with Lourdes. She was with me from day one until now and we are still in touch.She is incredible and I feel safe to discuss everything with her.She help me to find my surgeon Mr Manaf Khatib who perfectly understand what I want and who is the best of his work. Mr Manaf Khatib help me to make one dream to come true and not give my nice looking outside but help me to feel nice in my skin and have more self-esteem.I can’t find the words to explain how much tankful Im to all people involved in my journey.

July 17, 2023
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Reply from Medbelle

Hello Ivelina! Thank you so much for the lovely review. I am very happy that we have been able to help you through the process. All my best
Lourdes

Rated 5 out of 5 stars

Medbelle have been great getting me…

Medbelle have been great getting me through my op. Paddy who looked after me all the way from finding the right surgeon to recovery as been great I could not recommend them enough!!
Thanks again Paddy.

July 18, 2023
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Reply from Medbelle

Thanks so much for your review Jonathan. It's been a pleasure to support you throughout your journey. All the best, Paddy

Rated 5 out of 5 stars

Four months after my knee surgery Pat O…

Four months after my knee surgery Pat O had been extremely helpful on every level, he is en asset to the company I would recommend him without any doubt, very pleasant voice and very patient. Mira Spiteri

June 3, 2023
Unprompted review
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Reply from Medbelle

Hi Mira, thanks for the lovely review, I’m really glad to hear I have been able to help you so much! Pat

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, very happy with results,
Very good communication with my patient care advisor from initial conversation to check ups after the procedure. Also very happy with the results. I would highly recommend!

April 26, 2023
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Reply from Medbelle

Hi Lois, thank you for your lovely review, I’m really glad to hear you’ve had a great experience! Katie

Rated 5 out of 5 stars

great experience and very pleased with the outcome

I found Medbelle online then Cameron guided me through the process and introduced me to the surgeon Mr Jagadeeson for a consultation. Never a hard sell just the right amount of reminders to keep me interested. The surgery went well and I am pleased with my facelift

December 16, 2022
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Reply from Medbelle

Hello Michael, Thank you so much for your kind words! I'm really glad you felt supported throughout your journey from both your patient care adviser, Cameron, and your surgeon, Mr Jagdeesan. I wish you all the best and of course please always feel free to reach out if you have any questions at all! Laura

Rated 5 out of 5 stars

First Class …

From the outset the team demonstrated genuine concern and their eagerness to help me through this procedure in a smooth and yet professional way. When I had to make contact with a question they were spot on responding.

June 5, 2023
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Reply from Medbelle

It has been such a pleasure working with you through your treatment journey. I am so glad you have had a good experience with us and that everything went well for your procedure! I wish you all the best!

Rated 5 out of 5 stars

Hands down the best!!!

Hands down the best company. I recently had a breast augmentation. After wanting the procedure for so long, 9years later I decided it was time and was the best decision. I researched my surgeon prior and opted for Dr Din and the reviews were not wrong. He was personable, knowledgable, reassuring and made me feel like I was making the right decision and made me feel comfortable immediately. My patient care advisor changed a few times but all of them were just is good as each other and i finally ended up with Grace who was so patient and helpful throughout. The day of my procedure went as planned and I was looked after so well but the nurses. My follow up has been just as thorough and both the Dr and patient care advisor have ensured that I am being checked on. Despite the expected pain i'm over the moon with the results and if anyone were to ask where to go for such a procedure it would be here!!

June 6, 2023
Unprompted review
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Reply from Medbelle

It has been such a pleasure working with you over the last year Michaela- I am so glad you have had a good experience with us and Mr Din, and that everything went well on the day. Looking forward to catching up with you again soon! Grace

Rated 5 out of 5 stars

Great communication

Great communication. Genuinely caring, friendly and helpful. Made administration very easy.

June 14, 2023
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Reply from Medbelle

So glad to hear you have had a good experience with us and Ms West. It has been a pleasure working with you! Grace

Rated 3 out of 5 stars

OK so where to start

OK so where to start ! I contacted medbelle in November 22, for a consultation for breast surgery, they were fantastic at this point, put me in touch with a lovely surgeon Mr yappa, so it was decided I'd have an uplift and augmentation, at this point I paid a deposit, and was given a date of 4th of febuary 23, saw Mr yappa again, in January decided on size and what exactly would happen through surgery, again I can't sing enough praises for this surgeon, so now full amount was paid !total £8000,
So a week before surgery a nurse contacted me for pre-op tests, I went to St johns and Elizabeth in London, where surgery would take place, on the form it said how was I paying for surgery, I said it had been paid !
On the way home I got another call asking how I was paying Again I said it's been paid,
The nxt day another call asking the same question, at this point I rang medbelle asking what is going on, as I'd paid in full a month ago, so that seemed to be sorted, now a day before sugery I still had no time slot, or any idea what was happening, I had a nurse from the hospital telling me just turn up on the day for 7 am, baring in mind I had to fast and no drinking for at least 8 hrs before sugery ! At this point it's 5pm, so trying to get in touch with them was a joke, so now I'm on the phone to medbelle in a panic, to this point they had to contact the surgeon Mr yappa ! So at 19.30ish I had a time arrive at the hospital for 11, now all this went very smoothly, surgery went well , albeit my blood pressure was high ! I wonder why !
So would I recommend MR YAPPA without a doubt ! Fantastic surgeon, follow up yesterday 4 months later ! That should of been 3 months, again had to chase medbelle about that !
If you ask me I feel like they got the money held onto it until the last min, and that is what caused a lot of the problems, as for the hospital it was like Peter didn't know what Paul was doing,
At this point I would say if you can go direct to the surgeon definately do, you'd save a lot of money,

June 7, 2023
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Reply from Medbelle

Dear Joanne,

Thank you for your feedback. We would like to offer our sincerest apologies that your experience was not as smooth as planned.

We have tried calling but unfortunately haven’t been able to reach you, we are more than happy to talk things through with you over the phone when you have time. In the meantime, we would like to take this opportunity to address some of the concerns you have raised.

We appreciate your recognition of the exceptional skills and dedication of Mr Yappa. We take great pride in our team, and we strive to deliver the highest level of care and professionalism to all our patients.

We would like to assure you that we do not hold onto payment until the last minute. Our payment process is designed to ensure transparency and streamline the administrative aspects of the surgical journey. In your case, it seems there was a miscommunication or misunderstanding involving the hospital, and we apologise for any confusion caused. Following your incident, we conducted a thorough review of our processes in collaboration with the hospital to prevent similar occurrences in the future. We have implemented corrective actions to ensure better coordination and communication between all parties involved.

While we understand your suggestion to go directly to the surgeon, it's important to note that our service provides comprehensive care and support throughout the entire surgical process. Additionally, besides the hospital, surgeon’s and anaesthetist's fees, our very competitive pricing structure includes various elements such as pre-operative tests, post-operative care, and administrative support. We strive to offer a valuable service that combines convenience, expertise, and support to our patients and we apologise if we did not meet your expectations in any of the mentioned aspects.

Once again, we apologise for the inconvenience you experienced and appreciate your understanding. We value your feedback and are committed to making the necessary improvements to enhance our services.

Kind Regards
The Medbelle Team

Rated 4 out of 5 stars

10/10 would absolutely recommend!

As a whole my experience with Medbelle was great.

My experience with Medbelle was for a breast reduction and lift at 21 years old, I went from a 32G to a 32C.

From the first consultation they contacted me to get feedback right away, I explained I didn’t feel the surgeon I met with met my needs and I wasn’t keen on moving forward with him. My patient advisor at the time arranged for a second free consultation due to my reasoning and i met with Mr Din to move forward.

From the moment I met Mr Din I was assured he was the best match for me, he listened to all of my questions and concerns, always giving professional and honest advice.

I felt assured and confident throughout every appointment with Mr Din. He wanted to understand all of my expectations and gave me frank and honest feedback about what I should expect and what was realistic for me.

Leading up to the surgery, both the medbelle team and Mr Din contacted me regularly to check in and make any necessary arrangements e.g. pre op checks and making sure I had the right post op garments.

As a whole, the surgery went extremely well. The whole process was incredibly smooth and in my experience, mostly painless!

I found both the surgery and aftercare to be seamless, I was treated with respect and cared for very well. My surgeon spoke with me before and after my operation and even called my parents after the op to assure them all was well.

I personally didn’t experience too much pain in the aftermath and found my recovery to be quite quick overall.

I would absolutely recommend the service as well as my surgeon.

The only issue I experienced was in regards to appointment confirmation details. I believe this was due to the hospital rather than Medbelle as once any issues were raised, my patient advisor would explain that they don’t have access to the hospital books, they liaise with the hospital to arrange them for me. Any issues in this regard were resolved by Medbelle fairly promptly.

I found the price to be very fair and would honestly recommend Medbelle to others in my position. As a young woman undergoing surgery I felt looked after and feel incredibly pleased with my results.

I’m now 6months post op and my scars are fading quickly, my breasts overall appearance now being so much better, smaller and perkier. It’s done wonders to boost my confidence and really help me to love myself more.

Thank you!

November 1, 2022
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Reply from Medbelle

Hello Hannah! Thank you so much for the lovely review. I am very happy that we have been able to help you through the process. All my best
Lourdes

Rated 5 out of 5 stars

Excellent Experience!!

Lourdes and Mr Barnes were always very welcoming and accommodating to all my needs. If I ever had a question it would be answered immediately making me feel at ease about my procedure and aftercare. I always felt very well looked after and still do months after my procedure.

January 14, 2023
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Reply from Medbelle

Hello Bridie! Thank you so much for the lovely review. It's been a pleasure helping you through the process. All my best
Lourdes

Rated 5 out of 5 stars

otoplasty with Mr Fattah and my…

I had a otoplasty with Mr Fattah and my personal advisor was Laura , both was perfect couldn’t have wished for a better experience. I was educated about everything and any questions or concerns I had were answered within a day by Laura. After care was also excellent Laura checked in a few times to see how I was doing. Would definitely recommend medbelle😁

May 16, 2023
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Reply from Medbelle

Hello Chloe! Thank you so much for the lovely words. It's been an absolute pleasure helping you through the process. All my best! Laura

Rated 5 out of 5 stars

My journey through first having an MRI…

My journey through first having an MRI to be connected to Medbelle and then surgery has been amazing.

My patient advisor, Pat, has guided me through every step of the way from first getting the results of my scan to choosing the nearest hospital to my home and the best surgeon to deal with an arthroscopy on my left knee. Pat is a very kind and understanding young man and nothing was too much trouble. He kept in touch daily to make sure I was totally happy and that there were no problems. After surgery he found me a Physiotherapist whose patience and exercises are working wonders for my knee.

My Consultant, Mr. Tibrewal, put me at ease right from the start and explained exactly what he would be doing and the outcome I could expect after the surgery, all of which I fully understood.

Would recommend Medbelle 100% and would definitely use them again in the future, should the need arise.

May 14, 2023
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Reply from Medbelle

Hi Kathy, thank you so much for your kind words, it has been a pleasure to help you throughout your journey, Pat

Rated 5 out of 5 stars

Professional, hassle free, and great communication

The experience was professional, hassle free, quick and provided excellent communication between surgeon/ health professional and patient. My patient care advisor was always free for my questions and queries and Jamie Barnes (my surgeon) was super clear and made me feel super Comfortable. I couldn’t have asked for a smoother experience from first consultation to post op appointment. I never thought this process could be as easy as they made it.

May 8, 2023
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Reply from Medbelle

Hi Kate, Thank you so much for the lovely review! I'm really glad that we've been able to help you throughout your journey. It's been a pleasure!

Rated 5 out of 5 stars

My total hip replacement

Found the whole experience very good, follow up by medbelle people especially Pat was excellent. Could not fault anyone was well looked after from beginning to end

May 4, 2023
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Reply from Medbelle

Hi Linda, Thanks a million for the lovely review! I'm really glad that we've been able to help you and your husband throughout his journey. It's been a pleasure! All the best, Pat

Rated 5 out of 5 stars

Everyone was so helpful kind and…

Everyone was so helpful kind and understanding in all aspects. Nothing was too much trouble guiding me through all procedures etc. regular contact either by calling or email etc was much appreciated and beneficial to my well-being. A big Thankyou to all.

May 4, 2023
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Reply from Medbelle

So glad to hear you had a good experience with us here and with Ms West, it has been such a pleasure working with you! Grace

Rated 5 out of 5 stars

I would recommend Medbelle to anyone…

I would recommend Medbelle to anyone who asks me,my care advisor Pat was excellent,nothing seemed to my much trouble for him,he helped me along all the way,had a couple of problems that he sorted,Mr Deo the surgeon,was so kind in explaining the whole operation to me,also on the Sunday after the operation,I was in so much pain,he came in and checked me over, In all I am so pleased with my treatment and aftercare,I could not have wished for better. , David Brown

May 3, 2023
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Reply from Medbelle

Hi David, Thanks a million for the lovely review! I'm really glad that we've been able to help you throughout your journey. It's been a pleasure! All the best, Pat

Rated 5 out of 5 stars

Breast augmentation with mr adel fattah

I had a breast augmentation via medbelle with surgeon mr adel fattah,and it’s the best decision I have ever made, I have the most natural looking breasts with barely visible scars and the healing was very quick an surprisingly not very painful, I can’t thank mr fattah enough for the confidence he has now given me and for listening to what I wanted an making me feel comfortable the whole way through.The staff at medbelle were always available to answer any questions I had,I also had a lovely personal advisor named Lourdes who stayed in touch with me via what’s app and phone calls,from the moment I booked a consultation right through till today 7 weeks post op. Thank you all for making this experience as easy as it has been and for given me the confidence I lost via child birth 12 years ago. Kirstie hall

April 17, 2023
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Reply from Medbelle

Hi Kirstie, Thank you so much for the lovely review! I am really happy that we've been able to help you throughout your journey. All the best, Lourdes

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