Medbelle Reviews 670

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Medbelle went into liquidation in early March. I had paid in full for surgery + aftercare, but following the surgery my aftercare treatment has abruptly stopped as the service providers aren't getting... See more

Rated 5 out of 5 stars

It took twelve years of pain to find a knee consultant who both listened, supported and acted . It was twelve years of NHS dismissals by five GPs and two consultants who all just said I needed a... See more

Rated 5 out of 5 stars

The Medbelle Care Programme Team was wonderful! They were always so kind and friendly, keeping in touch regularly to make sure I felt supported and well cared for. Being injured can be upsetting, bu... See more

Rated 5 out of 5 stars

Right from the start Beverley (Mr. Paul Trikha's secretary suggested using Medbelle to handle all aspects of surgery, post surgery and Physiotherapy. I was contacted by Chloe who provided me with all... See more

Company details

  1. Medical Group
  2. Orthopedic Clinic
  3. Orthopedic Surgeon
  4. Plastic Surgery Clinic
  5. Private Hospital
  6. Surgical Center

Written by the company

We believe that all patients deserve better. That’s why at Medbelle, we prioritise quality above all else. Our personalised, one-to-one care and intuitive technology developments allow us to make healthcare simple and straightforward. We strive to ensure our patient’s experience is as seamless as possible, keeping you well informed and supporting you in making the best choice for your health. We work only with highly qualified and experienced professionals across various private healthcare sectors including orthopaedics, ophthalmology, weight loss, and cosmetic surgery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

670 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Finger treatment

All very straightforward and easy to access treatment. The treatment was excellent and the straightening of my finger has made such a difference. The follow up with the physio was great and very beneficial in completing the treatment and use of my hand.

March 21, 2023
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Reply from Medbelle

Hi John, Thanks a million for the lovely review! I'm really glad that we've been able to help you and that your life is getting back to normal. It's been a pleasure! All the best, Pat

Rated 5 out of 5 stars

Hi I cannot fault medbelle as a company…

Hi I cannot fault medbelle as a company I had an op in Turkey that went so wrong that I was left with disfigured breasts, I thought there was no hope but Mr yapa fixed my breasts and was honest from day 1 2 months after op and I am so much back to myself what an amazing bunch of people

March 4, 2023
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Reply from Medbelle

Hello Katrina, Thank you so much for the lovely review! Really glad that you are getting back to your own self. It's been a pleasure! All my best, Laura

Rated 5 out of 5 stars

Full right knee replacement

After struggling for the last few weeks with my knees.I contacted Medbelle, Mr Paddy Banville contacted me who is a patient care advisor. The operation is to be at the Circle Health Group Alexandra Hospital at Cheadle Cheshire. The consultant Mr Phaltanker. A consultation with Mr Phaltanker took place on 02-01-23
He would arrange a date and time for the operation.
The operation to take place 25-01-23. 07-00am. The length of time in hospital which would be 3 days. After this I would have 5 physio sessions to be arranged.
I had an epidural injection into my spine, I went into theatre at 9-15am came out at 10-20am job done.
All the staff that looked after me were brilliant.
I was released from hospital a day early 27-01-23.
Paddy rang me every day to see how I was coping.
I had an appointment with Mr Phaltanker on the 24-03-23 at the Alexandra Hospital.
I can honestly say that was the best amount of money we've ever spent.
Thanks to one and all.
David Mason

January 25, 2023
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Reply from Medbelle

Thanks so much for your review David. It's been great to support you throughout your journey and hear about the results of your treatment. Wishing you all the best, Paddy

Rated 5 out of 5 stars

Excellent Care Advisory Service

Jack Smith, my Orthopaedic Care Adviser, phoned frequently and regularly to answer any questions I had. He also provided an excellent link between me and my surgeon, Mr Bidwell. The Care Adviser service was a very comforting and reassuring addition to my surgical experience and one which I greatly appreciated. Jack Smith was a credit to the service.

March 27, 2023
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Reply from Medbelle

Thanks for your kind words Mary, it was a pleasure to support you throughout your treatment. All the best for your recovery moving forward - Jack

Rated 5 out of 5 stars

What a beautiful company

What a beautiful company! Seamless support throughout my whole surgery journey, Cameron was fantastic and took care of everything in a speedy manor. I felt supported and safe. My surgeon Mr Asmat Din was remarkable. I wouldn't change anything about my process and I would recommend Medbelle to anyone considering surgery.

March 23, 2023
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Reply from Medbelle

Thank you for your lovely review, wishing you all the best! Cameron

Rated 5 out of 5 stars

Chloe at Medbelle was so helpful and professional. Nothing was too much for her.

Chloe at Medbelle was so helpful. And, always available to talk to. My appointment at the Schoen clinic was arranged swiftly with Mr. Cummings who is a spinal orthopedic consultant. He listened, explained, and was very caring, and gave me hope that he understood my problem and he could help.

February 23, 2023
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Reply from Medbelle

Thank you Lesley for your lovely review - we really appreciate your feedback and we are glad you had a great experience with us, Chloe

Rated 4 out of 5 stars

Courteous

Courteous, prompt and efficient communication. Some confusion regarding one aspect of a questionnaire which resulted in a delay in submitting a request for an Xray which had been undertaken a few days earlier.

March 3, 2023
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Reply from Medbelle

Hello, Mr Wylde, thank you so much for your lovely review. It's been a pleasure supporting you. We appreciate all feedback regarding the service we provide and strive to listen to all our patients and their experiences in order to deliver the best possible care. Kind regards, Chloe

Rated 5 out of 5 stars

My experience of Medbelle has been very…

My experience of Medbelle has been very positive. I first met Mr Din simply to get options for excess skin around my upper eyelids. At that point, this was about me investigating if I could have faith in him. He was professional and honest but not in any way pushing me to have surgery. I felt I could trust him. Laura was very helpful and kept me informed and answered any questions I had.

I went back some months later to advise Mr Din that I would proceed. Pre op information was clear and I approached the hospital full of concerns as planned, maybe not concerns but fear.
Staff were friendly and Mr Din saw me and I suddenly felt safe again. I was worried about being a whimp. The procedure took about an hour and everything Mr Din told me might happen did, so no surprises.
Pain relief and ice pack mask provided and after two hours,I was on my way home. Nicky I think took out my sutures and she was lovely.

As a nurse, I know what good is and they were very good.

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Mr Barnes and Katie…

I can’t recommend Mr Barnes and Katie at Medbelle enough. From start to finish they have looked after me. Nothing has been too much. My op went so well and I am absolutely delighted with the results!! The whole process was so easy and I haven’t had any pain whatsoever. The after care was exceptional with constant contact with Mr Barnes and Katie and instant replies with any questions. Its been life changing and I would recommend Mr Barnes and Katie at Medbelle to everyone. I know two friends who are already booking consultations based on my amazing results. Thank you!

January 19, 2023
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Reply from Medbelle

Thank so much for your lovely review Jen, I’m so happy to hear you’re so happy with treatment journey and results! Katie

Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish. Mr Monk my surgeon, went above & beyond his duty of care to give me confidence when I needed it & it worked. Daniel my point of contact at Medbelle was exceptional at guiding me through the jargon. Gold star service.

December 15, 2022
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Reply from Medbelle

Thanks for your kind words Kathleen, it is great to hear that you had a positive experience throughout your treatment journey. All the best for the next stages of your recovery!

Rated 5 out of 5 stars

Cameron!

Cameron was very helpful throughout. I was full of questions and he never seemed bored/frustrated with answering them. Very polite.

December 7, 2022
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Reply from Medbelle

Thank you Abbie, it was a pleasure helping you through your treatment journey! Wishing you all the best, Cameron

Rated 4 out of 5 stars

Medbelle ..Great!

Had my surgery a year ago in March and recovered quite well from it.
My experience with Medbelle was excellent,Laura supported me all through the process ,always available to help with anything (she gets 5+ stars )
Very pleased with my surgeon ,he listened to me and did a great job .
I haven’t given five stars because the experience in the hospital I had my surgery in was not the best,due to a lack communication and diligence my first surgery at the hospital was cancelled as I was being prepped !
The aftercare from medbelle and my surgeon has been excellent.

March 25, 2022
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Reply from Medbelle

Thank you so much for the kind words! It's been a pleasure to help throughout your journey. I understand it has been a lengthy one at times and was not the smoothest but It has been an absolute pleasure to help support you through your treatment. I wish you all the best for the future and please always feel free to reach out if there's anything further you would like to discuss. All my best, Laura

Rated 5 out of 5 stars

I was put in touch with Medbell through Mr Jonathan Monk

I was put in touch with Medbell through Mr Monk who operated on my hip. My contact was Paddy who kept in constant touch with my progress and was most helpful throughout. The gift box which arrived on my return home was very much appreciated and a very thoughtful touch. I informed Mr Monk of my positive experience with Medbell and hope he will continue to recommend to future patients.

November 8, 2022
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Reply from Medbelle

Thanks so much for your review Pat. It's been a pleasure to help throughout your journey, Paddy

Rated 5 out of 5 stars

10/10

10/10. The patient care advisors were amazing. Mine was called Katie and she was always there, responsive and sooo quick to help/answer qs on WhatsApp. They’re super knowledgeable and the communications between medBelle and the clinic were so quick! Had such a good time with these guys. Would recommended!

November 18, 2022
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Reply from Medbelle

Thank you so much for your lovely review Lily, it’s been an absolute pleasure to guide you through the process, and I’m so glad to hear you’re so happy with your results! Katie

Rated 1 out of 5 stars

I wouldn’t recommend medbell at all

I wouldn’t recommend medbell at all, I had an arm lift procedure and my results was awful so I had to undergo an revision even then I was left with horrific life changing scars that as a result I can’t even wear a T-shirt anymore! I had to go to another surgeon for a second opinion and even he agreed that my arms looked bad but he also said he can’t say much as the original surgeon is his colleague that he sees everyday and it will put him in an awkward situation! ( so there was no point of that second opinion)
Even though I explain this to maya ( medbell) she honestly couldn’t care less and after emailing the final decision that they are not going to do anything about my arms I had to call her in tears and all she did was repeat herself and rudely tell me she will hang up as she has a meeting!!

I would NOT trust this company at all!
They have taken my confidence, my self esteem and my happiness away from me.
Surgeon dr O’Connor
Second opinion dr din
Patient care advisor Maya

April 6, 2022
Unprompted review
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Reply from Medbelle

Dear Brish,
Thank you for your feedback. We were very sorry to read your review and offer our sincerest apologies that you are not happy with your final results.
I would like to take this opportunity to address below some of the concerns you have raised, but I appreciate this has been a stressful experience and I’d be more happy to have another chat with you on the phone to discuss it in more detail.

Medbelle Surgeons
Please be assured that all Medbelle surgeons are highly-regarded specialists, certified by BAAPS and/or BAPRAS - two of the leading societies for cosmetic surgery in the UK. Your particular surgeon is highly experienced and he is one of the leading plastic surgery specialists in London.

Consultations
All Medbelle patients receive a 30 - 40 minute appointment during which our surgeons will conduct a consultation which includes collecting a thorough medical history, conducting a physical examination, discussing the patient's desired outcome of surgery, and extensively explaining the risks, limitations and complications of surgery. Our surgeons are dedicated to ensuring that all of these aspects are covered in consultation, particularly around explaining the limitations and risks of the surgery. While our surgeons make sure patients have all the information they need, ultimately it is the patient’s decision whether to proceed with surgery based on this information.
In terms of further revisions, it is only specialist consultants who have the clinical experience and expertise to decide whether further procedures would be appropriate. I do appreciate how distressing it can be to be dissatisfied with the results of surgery, but we cannot override the clinical decisions of the medical experts.

Contacting Medbelle staff
At Medbelle, we aim to ensure that every patient feels completely supported and we never want patients to feel like their concerns are being dismissed, so we take any feedback such as this seriously. While there will be occasions where our team are in meetings or temporarily unavailable, we always respond to patients as soon as possible. Our priority is always to support our patients and we remain available to talk everything through with you if that would be helpful. We’re always here to support you and all our patients.

Sincerely,
Medbelle Staff

Rated 5 out of 5 stars

The full team was amazing

The full team was amazing, being professional, very supportive, and reassuring, during my pre-op and post-operation. I would highly recommend Medbelle.

December 7, 2022
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Reply from Medbelle

Thank you for your lovely review, it's been a pleasure to help you throughout the process! All the best, Anysia

Rated 5 out of 5 stars

First class service all the way

First class service.
Since the beginning of my journey until post operation, I have had nothing but support and help from my amazing patient care advisor, Anysia. She found me the perfect surgeon for my needs and has been with me every step of the way with advise and support. She sorted out every detail from booking my surgeon to surgery dates and appointments.

My surgeon, Mr Din, I can't thank enough.
After meeting him for the first time he knew exactly what I wanted to achieve through my surgery. He put me at ease and we spoke at length about the procedure. Again, he has been so supportive and helpful. I'm literally over the moon with the results of my surgery and I would like to thank the Medbelle Team, Anysia, St Thomas's Hospital and especially Mr Din for everything. For giving me back the confidence I had lost and making me so happy.

December 13, 2022
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Reply from Medbelle

Hi Shelley, thank you so much for your lovely review. I am so happy you are delighted with your results! It's been an absolute pleasure supporting you throughout your journey. Wishing you all the best, Anysia.

Rated 5 out of 5 stars

Medbelle are excellent and very caring…

Medbelle are excellent and very caring and professional. l cannot recommend them and the Surgeons they work with highly enough. I had breast implant replacement surgery with IMF reconstruction and the results are great. Thank you Medbelle & Mr Din (Surgeon)

November 5, 2022
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Reply from Medbelle

Thank you so much for your response, all the best, Lou.

Rated 5 out of 5 stars

I can honestly say after making one of…

I can honestly say after making one of the biggest decisions I have ever made I was nervous excited stressed but everything was taken care of, I didn’t have to worry about a single thing all appointments were taken care of, I had lots of confidence with this team because I would have phone calls just to check on how I was how I was feeling if there was anything else they could do I would highly recommend going with this team if you want a to feel at ease.

November 5, 2022
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Reply from Medbelle

Thank you for the lovely review Hannah. All the best, Lou

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