Medialarm Reviews 

103
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Very pushy sales people on the phone. Pushed my mum who has Parkinson's into giving her card details. I then had to cancel her card to stop them taking any money. When I rang them they denied makin... See more

Company replied

Rated 1 out of 5 stars

Salesman was very pushy told my mother that as she was on her pension she could afford this service what's £7.00 a week to save your life was one of the comments,talked her into giving bank details to... See more

Company replied

Rated 4 out of 5 stars

So far it appears to be an excellent device with very helpful Tech Support. Only slight criticism is that a couple of early teething problems could have been avoided if the instruction booklet made cl... See more

Rated 5 out of 5 stars

Mum had a fall and broke & dislocated her hip - was on the floor for over 4 hours before she was able to call for help. Six weeks later, she now wears a monitired Medialarm constantly and yes, there... See more

Company details

  1. Health & Medical

Written by the company

We are an Australian, family-owned business, with a proven track record providing outstanding customer service to our valued clients for more than a decade. We are proud to supply our clients with medical alert devices that support them to maintain their independence and live their lives to the fullest. Our promise is to provide our customers with the highest quality medical alarms on the market and comprehensive technical support, to give you and your family peace of mind in the knowledge your loved ones are safe.


Contact info

2.9

Average

TrustScore 3 out of 5

103 reviews

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2.9

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(103)

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Rated 4 out of 5 stars

Ease of mind

The Medialarm was purchased for a close friend utilising the NDIA, having the medi alarm has eased my mind regarding any Falls that my friend is susceptible too. We have had a couple of false alarms where the medi alarm was moved in a jerking downward motion, I might add, my friend has chosen the wrist band attachment, seeing he has a pacemaker and the lanyard is not appropriate. I'd rather the sensitivity of the device than not.
If I have any concern is the recharging of the device daily, good thing is if you forget to recharge the Medi Alarm it sends a message saying the battery requires charging.

August 1, 2022
Rated 5 out of 5 stars

I highly recommend MediAlarm

I inherited an alarm and was pleasantly surprised by the excellent knowledgeable service l received from Medialarm when l wanted to take over the unit for myself. The people I spoke with were extremely helpful and arranged quick deliveries for the accessories I needed.
I can highly recommend this company

July 28, 2022
Rated 4 out of 5 stars

Peace of mind

Brilliant solution for helping my husband reliably take his multiple medications in the correct amount & at the right times each day. Very easy to set up. Unfortunately he has also developed rapidly progressing dementia, so the big green 'PRESS' button which is used to open the whole device, not the dispensing window, has caused some ongoing confusion. I keep it locked, but believe it would be more appropriate to have a prominent label on the dispensing window....& the locking 'key' is really short-stemmed & a bit awkward to use. Overall, well worth the $ investment

July 23, 2022
Rated 5 out of 5 stars

Urgent purchase of Medialarm

Received Medialarm quickly as it was urgent to get it working for my Mum. My niece has set it up and says it is working very well.
Accidentally paid for Medialarm twice but was rectified efficiently.
Thank you.
Diane Liley.

July 11, 2022
Rated 5 out of 5 stars

Great support

The product was sent by post promptly and Dad has found it easy to use. When we accidentally set the alarm off the support we received was very quick and very patient!

July 9, 2022
Rated 4 out of 5 stars

Very impressed with this device

Very impressed with this device.
I found it easy to get it organised for use. The elderly gentleman wearing it finds any technology difficult so it will be interesting to see how effective it will be if and when he needs to contact us or has a fall. We have tested it and we were pleased with how it works.

July 5, 2022
Rated 3 out of 5 stars

Whilst communication prior to delivery…

Whilst communication prior to delivery was prompt as was delivery my request for an answer as to why certain features advertised on this device where not on there sent a week ago has yet to be replied to

July 4, 2022
Medialarm logo

Reply from Medialarm

Hi Christeen, you can always reach us on 1300 665 322, please call when you can. Sincere apologies if we may have missed your email.

Rated 4 out of 5 stars

So far so good

So far it appears to be an excellent device with very helpful Tech Support. Only slight criticism is that a couple of early teething problems could have been avoided if the instruction booklet made clear reference to the possible options for the device. e.g options for sequential sending of SMS alerts.

June 27, 2022
Rated 1 out of 5 stars

Too big and bulky

Too big and bulky. Quite heavy. Not at all suitable for me.

April 17, 2022
Medialarm logo

Reply from Medialarm

Sorry to hear that. We have a 14 day money back guarantee where we can refund the full amount.

Rated 3 out of 5 stars

Great product but shipping service…

Great product but shipping service could be better. Australia post not the fastest unfortunately. I paid for express shipping only for the product to be delivered a week later. Might as well not have paid extra for express and waited longer for normal shipping. Heaps of other couriers out there, kindly look for a better one that can actually do express shipping (e.g DHL)

April 12, 2022

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