This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
Company replied
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
Company replied
Leanne was very helpful with assisting me to make my purchase of compression garments. I've been a customer for many years and Leanne has remembered me each time I've ordered new ones.
Company replied
Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.5
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back Brace Sizing Issue
Received back brace which was way, way too large and not usable (we did measure). Immediately responded in May, now near the end of June and still no response. Like all company's there immediately for a sale, nowhere to be seen when the service is poor.
May 17, 2025
Reply from medi Australia
Please accept our apologies for the inconvenience. We will investigate the matter promptly and get back to you shortly.
It really tight
It really tight
Not because I bought the wrong size, I would probably go a size up
I bought M size the ankle felt so tight
May 8, 2025
Reply from medi Australia
Please accept our apologies for the inconvenience. We will investigate the matter promptly and get back to you shortly.
Reply from medi Australia
Thank you for your feedback. We are glad that you loved our product.
Fast postage
Fast postage. Compression stockings are true to size and very good quality.
April 29, 2025
Reply from medi Australia
Thank you for your feedback. We are glad that you loved our product.
Excellent fast service
Excellent fast service. My husband was really happy with the brace received but unfortunately it was faulty. One email and a couple of photos sent and a new one arrived in two days. Very happy with the product and the service.
April 27, 2025
Reply from medi Australia
Thank you for your feedback. We are glad that you loved our product.
Gloves for compression stockings99
Gloves were delivered quickly mu h quicker than expected and I was more than happy with the quality.
April 13, 2025
Reply from medi Australia
Thank you for the feedback, we hope to serve you again soon!
Medi's clinical advisors are always…
Medi's clinical advisors are always available to assist with complex cases for measuring accurately.
April 21, 2025
Reply from medi Australia
Thank you for the feedback, we hope to serve you again soon!
Great service
Great products, great response from the customer service. I highly recommend.
April 17, 2025
Reply from medi Australia
Your feedback means the world to us. We hope to serve you again soon!
Another happy customer
I used your 1300 number to connect to your subscription service. As always i found your staff incredibly efficient, helpful & friendly. Thank you
April 16, 2025
Reply from medi Australia
Thank you for your feedback, we always strive to do the best for our customers. Hope to serve you again!
Fast despatch and delivery
Fast despatch and delivery. Competitive price. Goods as described.
April 13, 2025
Reply from medi Australia
Thank you for the feedback, we're really glad you had a great experience with us.
Compression stockings are really…
Compression stockings are really comfortable, fit well, sheer full class 2 compression great for a wedding, came early enough when requested for the event.
April 6, 2025
Reply from medi Australia
Your feedback means the world to us. Thank you! We hope to keep serving you.
Love you guys you’ve been looking after…
Love you guys you’ve been looking after me for 20 years your service and care is exceptional
April 3, 2025
Reply from medi Australia
Your feedback means a lot to us. Hope to keep serving you. Thank you!!
Reply from medi Australia
Thank you for the feedback, we hope to serve you again soon!
Always fantastic customer service and…
Always fantastic customer service and quality garments etc
March 27, 2025
Reply from medi Australia
Thank you for the feedback, we'd love to serve you again!
Great service. Prompt delivery.
March 17, 2025
Reply from medi Australia
Thank you for the feedback! We always work towards making this experience memorable for you!
Very Happy with the product and in the…
Very Happy with the product and in the speed in which the order was filled and delivered
March 14, 2025
Reply from medi Australia
Thank you for such lovely feedback, we're so glad you had such a wonderful experience with us!
Great product but a little pricee
March 6, 2025
Reply from medi Australia
We're glad you had a great experience with us!
Good service.
February 24, 2025
Reply from medi Australia
Thank you for your input, we'd love to serve you again!
The product I purchased is fantastic
The product I purchased is fantastic. Great quality and has provided relief to the wrist pain my husband was suffering. Delivery time was good. Thank you
March 1, 2025
Reply from medi Australia
Thank you for the feedback, we're always working towards making your journey with us seamless!
Great quality and easy shopping
I really liked the convenience of choosing products and the detailed descriptions. The loyalty program is appealing, and of course, the quality didn’t disappoint — I definitely made the right choice.
February 25, 2025
Reply from medi Australia
Thank you for the feedback, we hope to serve you again soon!
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