This device was helpful in allowing my dad to stay in his house, alone, longer. However, even tho the device was hooked to high speed Internet, it didn’t show us his location quickly, in real time.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The first time I used it because I could not breath, My emergency call sisters who were out of town and the processed worked calling every one including emergency team in Pittsburgh.
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Ordered the three pack of different colors. The pink ones had the front and back mixed up so I put them on the wrong way the first few times and finally figured out that they were printed backwards. T... See more
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The middle of October I had to activate my call to Life Alert The EMTS responded in record time and took me into Emergency The Doctor that was assigned to me told me I came in at the right time I c... See more
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Company details
About Medical Alert
Written by the company
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Written by the company
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Contact info
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, United States
- 800-800-2537
- medicalalert.com
3.9
Great
445 reviews
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I returned the necklace and it has taken 30 days to get my refund.
I returned the necklace and it has taken 30 days to receive my refund.
February 11, 2026
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us.
For privacy reasons, we’re unable to discuss account details publicly, but we’ve shared your concerns with the appropriate team for review. A member of our team will be reaching out to you directly to follow up and address your concerns.
We appreciate the opportunity to assist you.
Too big not comfortable
Too big not comfortable. Stays on desk not neck. Battery needs frequent charging.
February 18, 2026
Reply from Medical Alert
Thank you for your feedback.
If you have any questions or concerns about your equipment, please contact our Customer Service Department at 1-800-906-0872. One of our representatives will be happy to assist you and discuss available options that may better meet your needs.
I am 88 years old and I do not…
I am 88 years old and I do not understand very well,
February 16, 2026
Reply from Medical Alert
Thank you for your feedback. If you have any questions or concerns about your service or account, please call our Customer Service Department 1-800-906-0872 one of our representatives will be happy to assist you.
I accidently set off the "fall" alarm…
I accidently set off the "fall" alarm which was a false alarm. I was not able to cancell the alarm fast enough and got messages that they were answering other calls. After many messages I was disconnected, however about a minute later they called me and my call was cancelled.
February 15, 2026
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
This service has saved my life many…
This service has saved my life many times. Once during a major snow and ice storm, I fell in the garage and was unable to get up. Your service notified emergency services who came and helped me up and treated my injuries. If I had not had this service I would have froze to death.
February 16, 2026
Reply from Medical Alert
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most. Your story is a powerful reminder of why we do what we do. Thank you for recommending us—your words mean a lot to us and to others who may be considering extra protection for themselves or their loved ones.
It has saved my step mom 2 times this…
It has saved my step mom 2 times this year! Then once her microwave caught fire and she pressed the button and said can you send fire department and they did!!
February 16, 2026
Reply from Medical Alert
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most.
My medical alert bracelet
I kept having to recharge the medical alert bracelet and the company overcharged me for this device so I’m going to get another company right now. I would definitely like to please get my $232.00 back now. This is a ripoff now.
February 16, 2026
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
My mom fell twice in two months
My mom fell twice in two months, and she immediately had a small group to help her up! She is an independent person and enjoys being in her house at 87 with the security of knowing the Medical Alert team is always ready to help!!!
February 11, 2026
Reply from Medical Alert
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most. Your kind words mean a lot to us and to others who may be considering extra protection for themselves or their loved ones.
I'm in a place that doesn't pick up a…
I'm in a place that doesn't pick up a signal for when I fall. I'm really sorry, but I have to send the equipment back. Keeping healthy is my goal now.
February 11, 2026
Reply from Medical Alert
We’re so sorry to hear that your area isn’t getting the signal needed for the system to work properly. That must be frustrating.
We completely understand your decision, and we truly appreciate you giving us the opportunity to serve you.
Nothing but problems with My Guardian medical alert device.
I’ve had problems with my Medical Alert device since I became a member at least two (maybe longer) years ago. I’ve had customer service check it many times. They do some work on it and reboot it, and the fall detection works for a while. In the last three days it had to be rebooted several time. I need the fall detection. Today I was given a credit of $10 for this month for no fall detection. I wasn’t given any for the many other times. I am homebound and live alone. I need a device that I can count on with the fall detection desperately.
February 1, 2025
Unprompted review
Reply from Medical Alert
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and concern you’ve described—especially given how important fall detection is for your safety and peace of mind while living alone.
We do want to clarify that the device and service you’re referencing are not provided by our company and are not affiliated with us. We understand that several companies use similar terms such as “Medical Alert,” which can unfortunately cause confusion.
That said, we genuinely sympathize with what you’re going through and encourage you to reach out directly to the provider of your device to request a reliable solution or replacement that meets your needs. If you believe this review may have been intended for our company, or if you’d like to discuss this further, please don’t hesitate to contact us at 1-800-906-0872. Our team would be happy to help clarify and support you in any way we can.
We wish you safety, reliability, and peace of mind moving forward.
Crappy 1-8-26
Crappy: while stationed ON the charger it kept alerting me that it needed recharging at 6 a.m.
How am I supposed to sleep through that?????
January 8, 2026
Reply from Medical Alert
Josephine, thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
Your prompt in your response and good…
Your prompt in your response and good about communicating!
December 22, 2025
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Quick response time.
December 22, 2025
Reply from Medical Alert
Anna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Battery life not good.
December 22, 2025
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 our representatives will be happy to assist.
Medical ALERT is aware of what is…
Medical ALERT is aware of what is happening. Contacted emergency contact for non-response on my part. Makes me feel safe and secure.
December 22, 2025
Reply from Medical Alert
Janet, thank you for your kind words! We're so glad to hear that Lifeline helps you feel safer—that’s exactly what we’re here for. We’re always just a button press away whenever you need us!
Always responsive as promised
Always responsive as promised. Equipment worked well, happy with your service
December 18, 2025
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I haven't had to use my medical alert…
I haven't had to use my medical alert in several years; I am glad that Medical Alert reminds me to test my unit when I fail to do so regularly. When I did use it some years ago, it worked perfectly.
December 22, 2025
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Buyer Beware!
I signed my elderly mother up with Medical Alert, and she used the pendant system for three years. I have no complaints about their technology nor the service reps we interacted with to update or test the system.
However, we had a horrible experience terminating service five months ago when we moved my mom to an assisted living center and she no longer needed this service. I called Medical Alert, and they emailed me a prepaid mailing label. I packed up the equipment and dropped it at the post office within two days on July 29th.
On October 29th, Med Alert charged my mother's American Express card $539.40 for another year of service, and now-- two months later on December 23rd-- I still cannot get them to issue a refund after calling them at least 3 or 4 times. They keep assuring me that the 'finance department' will issue a refund, but insist that I allow them 30 days from whenever I call.
The reps are polite and seem to be trying to help, but either the billing department is grossly incompetent or else this is a criminal organization. The fact that nearly five months has gone by since I've returned their equipment should speak for itself. I strongly urge anyone contemplating doing business with Connect America Medical Alert to consider other options. Caveat Emptor!
December 23, 2025
Unprompted review
Reply from Medical Alert
Thank you for taking the time to share your experience. We understand how frustrating this situation was and appreciate your patience while we worked to resolve it. We’re happy the issue has been addressed and are always available if you need further assistance.
was very professional.
December 22, 2025
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Independence
This device was helpful in allowing my dad to stay in his house, alone, longer.
However, even tho the device was hooked to high speed Internet, it didn’t show us his location quickly, in real time.
December 18, 2025
Reply from Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
If you have any questions about your service or equipment, please reach out to Customer Care 1-800-906-0872. One of our representatives will be happy to assist you.
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