This device was helpful in allowing my dad to stay in his house, alone, longer. However, even tho the device was hooked to high speed Internet, it didn’t show us his location quickly, in real time.... See more
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Review summary
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The first time I used it because I could not breath, My emergency call sisters who were out of town and the processed worked calling every one including emergency team in Pittsburgh.
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Ordered the three pack of different colors. The pink ones had the front and back mixed up so I put them on the wrong way the first few times and finally figured out that they were printed backwards. T... See more
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The middle of October I had to activate my call to Life Alert The EMTS responded in record time and took me into Emergency The Doctor that was assigned to me told me I came in at the right time I c... See more
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Company details
About Medical Alert
Written by the company
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Written by the company
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Contact info
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, United States
- 800-800-2537
- medicalalert.com
3.9
Great
445 reviews
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Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
30 days for finance to review a $35…
30 days for finance to review a $35 credit is ridiculous
November 24, 2025
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to look into and follow up with you to address all your concerns.
Reply from Medical Alert
Glenna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Reply from Medical Alert
Doris, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
You keep saying I have not you…
You keep saying I have not paid you guys I have paid you $645.00
Im sending this matter to yhe Oklahoma state attorney general as it appears you are trying to swindle money from customers
November 24, 2025
Reply from Medical Alert
Mary and Joe, thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
Reply from Medical Alert
Milton, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
The middle of October I had to activate…
The middle of October I had to activate my call to Life Alert The EMTS responded in record time and took me into Emergency
The Doctor that was assigned to me told me I came in at the right time
I carried Life Alerts telephone number with me for two years and finally made up my mind after my 91st birthday I m so glad I did
November 24, 2025
Reply from Medical Alert
Sylvia, thank you for sharing your experience. We’re so glad you reached out when you needed help and that EMS arrived quickly. It means a lot that you chose our service, and we’re grateful we could be there for you.
Prompt responsed when she fell.
November 24, 2025
Reply from Medical Alert
Thank you for sharing your experience. We’re so glad you reached out when she needed help and that you received a quick response. We’re grateful we could be there for you.
Provided service allows freedom
Calm, friendly people answer the call and ensure service is provided. I couldn’t live alone in my house without this service .
November 24, 2025
Reply from Medical Alert
Thank you for your kind review. We’re glad our service helps you feel safe and confident at home. Our team is always here to support you whenever you need us.
I love the way I can depend on this…
I love the way I can depend on this device to help keep me safe.
November 17, 2025
Reply from Medical Alert
Geneva, thank you for your kind review. We’re glad our service helps you feel safe. Our team is always here to support you whenever you need us.
I don't like that you take too long to respond. It beeps too many times before a live agent gets to ask you if you need help. The response should be in less time
I don't like that you take too long to respond. It beeps too many times before a live agent gets to ask you if you need help. The response should be in less time. It takes a good 5-10 minutes before a live agent comes on the line.
October 1, 2025
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate the account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
Bad reaction to pill but Medical Alert got me the help I needed by calling an ambulance
I was having a reaction from a pill and was violently sick. I must have hit the button by mistake but your representative was speaking to me and asking questions, At this point my neighbor was here and she spoke to your rep. They called the paramedics which came right away gave me a shot, brought me to the hospital . My blood pressure was 200/100 so it was a very good thing I had my Medical Alert!, I was released later that night but thank goodness I was taken to the hospital and your rep called me. Thank you!!!
October 2, 2025
Reply from Medical Alert
Grammy, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
I fell recently and was able to call…
I fell recently and was able to call for paramedics who helped me up and into the house and my favorite chair.
November 17, 2025
Reply from Medical Alert
Thank you, Marguerite Hedstrom! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
They did a good job but we also…
They did a good job but we also experienced the phone call. Three of us thought it was a scam number. Is there a number we can put in for a first alert so we know it is not a scam number??
November 17, 2025
Reply from Medical Alert
Jane, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.
High-pressure sales calls
Requested info by email but got repeated telephone calls including one high-pressure sales call I answered by mistake.
November 17, 2025
Reply from Medical Alert
Thank you for sharing your feedback. We’re very sorry to hear about the repeated calls. This is not the experience we want for anyone. Please feel free to reach out to us directly at CustomerResolutions@medicalalert.com if there’s anything more we can do to assist.
Ordered this for my elderly mom
Ordered this for my elderly mom. She had a fall, pendant with fall detection, didn't detect anything. Smashed her forehead, ended up in the ER with stitches. Pendant was not in her pocket, or inside clothing. It was fully charged. Tried to cancel service both on support chat, as well as phone call. Still not resolved after 2 weeks of trying to cancel service.
October 23, 2025
Reply from Medical Alert
Karl, thank you for your feedback. We appreciate our customers and appreciate the time you took to leave us a review. I was able to locate your mother's account and have escalated this over to our supervisor team to investigate and follow up with you to address your concerns.
Overcharged and never rectified!
I have been over charged several months and then charged for equipment they said that wasnt returned but later found it. I have not gotten the refund for all the over charges on monthly service and for the returned equipment. I have talked to the company 3 different times over an hour each time going over everything!!! It still has never been resolved. It has been almost a year now.
November 10, 2024
Reply from Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate the account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
Reply from Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I went into AFib
I went into AFib, pushed my alert button and emts were here and in in 5 min. They had already contacted my son and took me in to ER where I was admitted.
September 19, 2025
Reply from Medical Alert
Dawn, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.
Ordered the three pack of different…
Ordered the three pack of different colors. The pink ones had the front and back mixed up so I put them on the wrong way the first few times and finally figured out that they were printed backwards. The gray are better and the black are the best, but I will not be Buying from this company again because they’re product. Reliability is poor.
November 3, 2025
Reply from Medical Alert
Judy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or send an email to CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.
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