Excellent customer service and support…
Excellent customer service and support so far by employee Michelle
January 12, 2026
Unprompted review
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4.2
Great
16 reviews
Hasn’t replied to negative reviews
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Don't bother contacting these…
Don't bother contacting these charlatans. I emailed them in June 2025 about a mental health clinical negligence claim against the NHS, and guess what? BINGO - no response.
Guess they just want the 'easy' broke my foot walking into a pot hole cases.
Companies like this anger me.
June 16, 2025
Unprompted review
Great service dealt with quickly and…
Great service dealt with quickly and accurately. Highly recommend.
November 26, 2025
Unprompted review
Very understanding with me
Very understanding with me , and helped me , so grateful for you help this afternoon 🩷x
August 13, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Chelsea. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Chelsea for your lovely feedback
Kindest regards
Kimberley
I had spoken with Maria
I had spoken with Maria. She was so lovely and understanding of the situation I had explained to her. I left the call feeling reassured and happy that I was doing the right thing. Thank you so much for being so thoughtful and listening to all of my concerns.
July 20, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Harmonie and kind words about Maria. We are pleased to hear Maria went above and beyond to answer any questions you had regarding the incident you were involved in. This is the high level of customer service we aim to offer at JF Law. Thank you again Harmonie for your lovely feedback
Kindest regards
Kimberley
My phone call
My phone call was very easy to understand and the lady was very helpful with lot of good information. Michelle Burke
May 19, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Stephen. We're delighted to hear that Michelle Burke was able to provide you with such helpful and attentive service. I'm sure Michelle will be pleased to know how much she helped during the start of your claim journey. Thank you again Stephen for your lovely feedback
Kindest regards
Kimberley
Fabulous talking experience with the assistant
My experience with the assistant was great
April 30, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Aifuwa. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Aifuwa for your lovely feedback
Kindest regards
Kimberley
Brilliant service quick response I…
Brilliant service quick response I spoke to Harry and he handled my query very quickly I was shocked at the fast response he was very helpful and keen to assist me in my time of need I hope this continues going forward I would definitely recommend this firm to anyone seeking medical negligence thanks again
April 17, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Samantha. We're delighted to hear that Harry was able to provide you with such helpful and attentive service. I'm sure Harry will be pleased to know how much he helped during the start of your claim journey. Thank you again Samantha for your lovely feedback
Kindest regards
Kimberley
Honest review
So far my experience has been fantastic and very professional. Hopefully this continues going forward
April 10, 2025
Unprompted review
I had an amazing experience with…
I had an amazing experience with Zozan’s customer service. Professional, attentive, and went above and beyond to assist me. I highly recommend their service and appreciate their dedication to customer satisfaction.
April 2, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Gillian and kind words about Zozan. We are pleased to hear Zozan went above and beyond to answer any questions you had regarding the incident you were involved in . This is the high level of customer service we aim to offer at JF Law. Thank you again Gillian for your lovely feedback
Kindest regards
Kim
Jordan Danns was very helpful and…
Jordan Danns was very helpful and informative for me.Gave me the reassurance I needed
February 18, 2025
Unprompted review
Reply from Medical Negligence Assist
Thank you so much for your excellent review Karen. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Karen for your lovely feedback
Kindest regards
Kim
Reply from Medical Negligence Assist
Thank you so much for your excellent review Adam. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Adam for your lovely feedback
Kindest regards
Kim
Very good medical negligence claims…
Very good medical negligence claims advice.
November 30, 2024
Unprompted review
Reply from Medical Negligence Assist
Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.
Really helpful
Really helpful . Easy directions. Lovely customer care
November 6, 2024
Unprompted review
Reply from Medical Negligence Assist
Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.
Misdiagnosis Help and Advice
I went to Medical Negligence Assist for advice on an issue my Dad was having with a potential misdiagnosis of an autoimmune disease/attack.
The team were so kind and compassionate with my stressed query. And very helpful with my Dad
February 8, 2024
Unprompted review
Reply from Medical Negligence Assist
Thank you for your 5* review of JF Law. Your feedback really helps our business to improve and grow and we really appreciate you taking the time to do this.
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