Medical Supplies Reviews 

5,510
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,477 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the medical products, noting that orders arrive promptly and provide effective relief, comfort, and reliable support during daily recovery. Consumers also warmly appreciate the extremely straightforward ordering process, user-friendly website navigation, and clear communication regarding delivery updates. However, some customers also noted frustrating issues with unexpected delivery delays, slow carrier updates, and prolonged difficulties regarding their product returns and refund requests. A small group of people experienced additional problems with items arriving damaged, failing to match online descriptions, or simply not fitting correctly.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items such as braces, supports, and... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, frequently highlighting prompt arrivals... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are well made, durable, and offer reliable... See more

Order

Customers had positive experiences with order, highlighting the simple website navigation and fast, prompt... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order and fast delivery. Aircast is a fantastic cryotherapy option and saves the hassle of having to keep replacing a bag containing ice cubes. Yes, it needs ice cubes but it is a much... See more

Rated 5 out of 5 stars

Was searching for product to keep my mum secure in bed as no sides provided with hospital bed due to new rules which do not take individuals into account. These wedges with connecting sheet are brilli... See more

Rated 5 out of 5 stars

Products all arrived promptly and undamaged. Everything is well made and easy to put together. It is perhaps too early to see how effective it is but I have already experienced a short term reduction... See more

Rated 5 out of 5 stars

It was an order then it was not an order! An elderly friend has hearing difficulties and dementia. Keeps losing hearing aids. I purchased the hearing amplifier to help her and almost within days she... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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4.6

All reviews

(5,510)

1,368 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service with good easily identified products. Hard to purchase some things in the north of Scotland.

September 10, 2026
Rated 5 out of 5 stars

I take we are commenting on hospital

I take we are commenting on hospital
Type socks
Yes they are good perhaps we should have brought smaller size
We will be ordering more
Not sure if the grip is so good after I washed them They are needed my husband has fallen again can’t use slippers they are dangerous

September 7, 2026
Rated 2 out of 5 stars

The wrist brace for carpal tunnel…

The wrist brace for carpal tunnel didn’t work for me it made my carpal tunnel syndrome a lot worse it was also uncomfortable and very difficult to how it should be worn the manager in my building did it for me and the diagram was not even easy for her either. The bigger wrist brace the wraps all the way from my wrist to my thumbs and my palm is great it takes the pressure off the pain for me. Thanks anyway. Tracey Begley

September 10, 2026
Medical Supplies logo

Reply from Medical Supplies

Dear Customer,

Thank you for taking the time to leave your review, and I am sorry to learn that your carpal tunnel syndrome brace did not provide the level of comfort you were hoping for.

Should you wish to discuss the possibility of returning it, as well as other available option within our extensive range, please contact our in-house team and we will be more than happy to assist.

Kind regards,

Victor
Medicalsupplies.co.uk

Rated 5 out of 5 stars

I found a medical foot protection for…

I found a medical foot protection for bed time use .
The website was easy to use i understood the policy of return but did not need to open the device . It came quickly excellent service.
Sadly I will stick to my padded boots Sadly I could see the device would not truly help my needs.

September 12, 2026

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