MedicareSupplement.com Reviews 

2,831
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, extremely patient, and genuinely helpful when guiding them through various insurance choices and answering every question. Consumers frequently mention that representatives make complex decisions much easier to navigate while maintaining a warm, friendly, and professional attitude throughout the entire conversation. Some reviewers were not happy with final outcomes, mentioning specific disappointing experiences like being denied coverage after spending considerable time or lacking proper direction on supplemental policies. A few individuals also shared experiencing communication hurdles or feeling that certain application steps were left entirely incomplete during their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, patient,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing great satisfaction with... See more

Service

Customers had positive experiences with service, frequently praising agents who were professional, friendly,... See more

User experience

People report positive experiences with user experience, highlighting that knowledgeable agents explained... See more

Price

Consumers find price to be positive, highlighting significant savings and affordable monthly premiums secured... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Filled out the online questionnaire late one evening for Medicare Supplemental insurance. At 9am next morning received a phone call. The agent had my questionnaire, verified my identity and explained... See more

Rated 5 out of 5 stars

My phone calls answered very quickly by David Volkert. He is very knowledgeable with his job and helped me immensely. To get back into a Medicare supplement insurance policy from Mutual of Omaha Insu... See more

Rated 5 out of 5 stars

Robert Taylor is one of the best insurance agents I’ve ever worked with. I sold Health/Life insurance in 2009-2010 so I know how difficult it can be for customers to understand all the complexities... See more

Rated 5 out of 5 stars

This isn't the company that I intended to call, but you might say that Divine Intervention must've been in play. Robert was so helpful and informative and I believe he saved me from making a costly er... See more


Company details

  1. Insurance Agency
  2. also in
  3. Health Insurance Agency

Information provided by various external sources

Learn about Medicare, Medicare Supplement, and Medicare Advantage coverage, benefits, and eligibility. Use our form to get quotes for Medigap coverage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,831)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert gave specific and detailed…

Robert gave specific and detailed information, he has a calm, pleasant personality, it was easy to understand the information he gave me. Overall, Robert was positive, friendly, and well-versed on his knowledge of dental insurance.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Robert Taylor is a very knowledgeable…

Robert Taylor is a very knowledgeable Medicare Medigap insurance agent. It was refreshing having him explain exactly what Medicare gap insurance is all about. He listened to what I was looking for and promptly figured out what might work for me. He made a frustrating decision easy and I felt very comfortable trusting him. Very professional and client focus. Robert goes the extra mile.
So glad I inquired for information and Robert called back instantly.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jamie gave full answers to my questions…

Jamie gave full answers to my questions and suggested how I should apply in Feb.2027 (my birth month) when my current provider's contract runs out. She left me with her business phone # and extension. I made notes on all she told me and plant to contact her in the future

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good service, Great agent.

I immediately felt that I was in good hands.The agent, Sherri Mack set me at ease, assessed my situation and needs. She was patient in obtaining the information she needed to advise me. She reassured me that my coverage is adequate to my situation, and offered excellent suggestions for appropriate insurance coverage going forward

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Stacey was exceptionally knowledgeable…

Stacey was exceptionally knowledgeable and helpful to find me a Medicare supplement policy at a reasonable premium underwritten by Aflac/Aetna. This is my understanding. I am waiting to read the actual policy and have a policy number. Thanks. Edgar M.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

I called and was connected with David…

I called and was connected with David Volkert. He was very knowledgeable and professional assisting me with the Medicare program options and process.

Later while watching a program on the television, a Mutual of Omaha advertisement/commercial (never saw one before) aired and I thanked God for the confirmation that I made the right decision based on His guidance.

Thank you again Dave!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sherri Mack is an Awesome Agent!

Sherri, was so helpful, she is very knowledgeable about the different insurance types and companies, she explained everything to me so I could understand my options. I felt informed, and I felt confident in making a decision about my healthcare coverage. Thank you Sherri Mack!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Robert Taylor was most helpful in…

Robert Taylor was most helpful in finding a more affordable insurance coverage for me. He was very through and explained everything to me. Could not have been more courteous to me and I will keep his advice. Very patient in explaining the policy to me. Thank you very much.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

A wrong turn that led me to the right place

This isn't the company that I intended to call, but you might say that Divine Intervention must've been in play. Robert was so helpful and informative and I believe he saved me from making a costly error. I would highly recommend Robert, and in fact, I am calling someone right now that might benefit from his guidance.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great agent and experience

I talked to several providers and a half dozen agents and David Volkert was awesome. Very clear and helpful in explaining my options and patient in answering questions. I spoke to him several times with follow-up questions and he was always wonderful to work with.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience
I had a good experience with Mutual of Omaha customer service representative David Volkert. He was very knowledgeable and patient in going over difference options. Highly recommend.

July 15, 2026
Unprompted review
Rated 2 out of 5 stars

Because I didn't want to have the robot…

Because I didn't want to have the robot calls, I was told he couldn't help me.

July 13, 2026
Unprompted review
MedicareSupplement.com logo

Reply from MedicareSupplement.com

Hi, Nanette, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 201-695-5611 so we can assist you

Rated 5 out of 5 stars

I usually find dealing with insurance…

I usually find dealing with insurance agents and issues about as pleasant as having a root canal. Robert Taylor may have changed my outlook on the whole industry. I had run into what seemed like an insurmountable obstacle with getting part D coverage, and he promptly called me, put us on a conference call with Medicare...and.. like magic, I now have part D coverage. I do not know how he got past what I had found to be a stone wall, but I am pleasantly surprised...and extremely grateful.

July 13, 2026
Unprompted review

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