I was initially surprised by how quickly payment was requested. I felt at the time I’d only given basic information and that I might be dealing with a company more interested in £££’s than prescribin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was pretty straightforward and I was glad of the amount of information that was requested from me, it made me feel more comfortable and confident
I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more
Company replied
After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more
Company details
Written by the company
Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk
Contact info
71-75 Shelton Street, Covent Garden, , WC2H 9JQ, London, United Kingdom
- www.medicspot.co.uk
- medicspot.co.uk
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
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I would not recommend this service…
I would not recommend this service based on my experience.
I applied for treatment, completed the full assessment, and paid for the medication. After that, I was asked to provide my medical records, which I did. Despite clearly showing my condition and current treatment, my order was then cancelled with a very generic explanation about “potential drug interactions.”
The issue is that no proper consultation was offered to discuss adjusting current medication (which is standard practice), only a blanket refusal after payment and data submission.
It feels like the process is designed to take payment first and only later decide whether they are willing to treat you, without meaningful clinical discussion.
To be fair, they did offer a full refund, but the overall experience was frustrating and time-wasting.
If you are a patient who genuinely needs help and expects proper medical guidance rather than a checkbox-based process, this may not be the right service for you.
May 5, 2026
Unprompted review
Reply from Medicspot
Hi Bob,
We’re truly sorry to hear about your disappointment.
Please know that patient safety is our highest priority. All prescribing decisions are made by the clinical team in line with clinical guidelines and the information provided, including past and current medical history, to ensure treatment is appropriate and safe for each individual patient.
Our clinical team is unable to alter or interfere with medications previously prescribed by your doctor. However, if your treatment changes in the future, we would be more than happy to review a new assessment and check whether treatment with us may then be suitable for you.
Regarding the payment, as a private medical service, we do take payment prior to the clinical review process. This helps ensure assessments can be processed efficiently and, where approved, medication can be prepared for dispatch without delay. We’re pleased to hear that your refund has now been processed accordingly.
We truly appreciate your understanding, and if there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
The Medicspot Team
Quick and easy
Quick and easy to order after filling the questionnaire. Received order in 3 days. Easy to understand instructions. Looking forward to my new body before my 40th birthday next year.
December 16, 2025
Unprompted review
Reply from Medicspot
Hi Marta,
Thanks for your lovely feedback!
We’re really pleased to hear everything was quick and easy for you. Wishing you all the best on your journey!
If you need any support along the way, we’re always here.
The Medicspot Team
Process stalled as i thought it was…
Process stalled as i thought it was progressing when it obviously wasn’t.
December 15, 2025
Unprompted review
Reply from Medicspot
Hi Martin,
Thank you for your feedback. I’m sorry to hear you feel disappointed. We’d really like to understand this better and have reached out to you directly by email so we can look into your experience in more detail.
We can see that your initial assessment was submitted yesterday, and your first prescription has already been delivered today. Once we hear back from you, we’ll be happy to review everything and support you further.
The Medicspot Team
The important human touch
This is my first experience of Medicspot after transferring from a previous pharmacy and I was very impressed with the personal touch. I was able to speak to someone about my treatment and felt that I was being listened to.
December 12, 2025
Unprompted review
Reply from Medicspot
Hi Lindsay,
Thanks for your lovely feedback!
We’re really pleased to hear you felt supported. That means a lot to us.
If you ever need any support, please don’t hesitate to get in touch.
The Medicspot Team
This company has excellent support and…
This company has excellent support and customer service. Would highly recommend. Products prescribed quickly and with care. Even being away I can get prescriptions ordered and all done with a friendly support email or chat. I’ve been with them over a year and can only recommend very highly.
December 15, 2025
Unprompted review
Reply from Medicspot
Hello,
Thanks so much for your kind feedback!
We’re really glad to hear you’ve had such a positive experience.
Thank you for your continued trust, we’re always here if you need anything.
The Medicspot Team
Very fast and efficient
Very fast and efficient. Such a pleasure to deal with the private sector over the slow moving behemoth that is the NHS.
December 4, 2025
Unprompted review
Reply from Medicspot
Hi Alan,
Thanks for your feedback!
We’re really glad to hear everything went smoothly for you.
For any support, please don’t hesitate to get in touch!
The Medicspot Team
It’s was very straightforward and…
It’s was very straightforward and comprehensible
November 26, 2025
Unprompted review
Reply from Medicspot
Thanks for your feedback!
We’re really glad to hear everything went smoothly for you.
For any support, please don’t hesitate to get in touch!
The Medicspot Team
Review of medicspot- I initially went to another provider…
I initially went to another provider for a maintenance dose of mounjaro - emphasis on maintenance dose, they refused me, medicspot took on board exactly the fact I needed a maintenance dose, reviewed my prescription, photograph, weight etc and authorised it, very quick service - assessment completed by the next day and my medication arrived the day after.
Super efficient, helpful and actually understood exactly what I needed- maintenance.
The packaging was great, super cold, discreet, you wouldn’t even know who it was from- delivered via Royal Mail, message stating what time it would be arriving. Inside there was everything I needed and possibly more to be honest
Would highly recommend. Well done, one happy customer
November 19, 2025
Unprompted review
Reply from Medicspot
Hi Rachel,
Thanks so much for your lovely feedback and for sharing your experience!
We’re really glad to hear everything went smoothly for you.
If you ever need anything or have any questions along the way, please don’t hesitate to reach out.
The Medicspot Team
Simply professional start
Ordering process was very simple and efficient I would say. They quickly recognize my order and get back to me for a few questions and very swiftly approved my prescription. So far so good.
November 17, 2025
Unprompted review
Reply from Medicspot
Hi Aynur,
Thank you for taking the time to share your experience!
We’re really happy to hear the process felt smooth and straightforward for you. If you ever need anything or have questions along the way, we’re here for you.
The Medicspot Team
Very responsive and clear communication.
Very responsive and clear communication. I had some technical issues which were quickly resolved. The process was easy to follow and complete.
November 15, 2025
Unprompted review
Reply from Medicspot
Hi Margaret,
Thanks for your feedback!
We’re really glad to hear everything went smoothly for you. If you ever need support, please don’t hesitate to get in touch!
The Medicspot Team
Very helpful full
Very helpful full. Had problems filling in my form and the team were brilliant sent me lots of advice to get around this. Looking forward to my journey with you.
November 15, 2025
Unprompted review
Reply from Medicspot
Hi Larraine,
Thank you so much for your feedback!
For any support, please don’t hesitate to get in touch!
The Medicspot Team
Thorough and asked appropriate…
Thorough and asked appropriate questions.
November 11, 2025
Unprompted review
Reply from Medicspot
Hi Sharon,
Thank you so much for your feedback.
For any support, please don’t hesitate to get in touch!
The Medicspot Team
A straightforward process which offers…
A straightforward process which offers appropriate checks without being annoyingly complicated. Thank you
November 5, 2025
Unprompted review
Reply from Medicspot
Hi Tish,
Thanks for your feedback!
We’re so pleased to hear the process felt smooth for you. If you ever need any support, please don’t hesitate to get in touch!
The Medicspot Team
Quick and clear communication
The price is higher than other providers but the process was very easy and everything communicated swiftly and clearly.
November 4, 2025
Unprompted review
Reply from Medicspot
Hi Katie,
Thanks for your feedback!
We truly appreciate you taking the time to share your experience.
If you need any support, please feel free to get in touch.
The Medicspot Team
You can speak to a real person who knows what they are talking about.
I booked a free call which answered all of my questions and concerns clearly. The fact that I could speak to a real person put my mind at ease in terms of credibility of the service. It was also very encouraging to hear there was support available during and after treatment.
October 29, 2025
Unprompted review
Reply from Medicspot
Hi Michael,
Thanks for your feedback!
We’re so pleased to hear you felt supported. If you ever need anything, we’re always here to help.
The Medicspot Team
Got my prescription sorted abroad
I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could get my pen from a local pharmacy. Their support and quick response made a big difference, and I’m genuinely thankful for the way they took care of it.
October 23, 2025
Unprompted review
Reply from Medicspot
Hi Be,
I'm glad we managed to get everything sort out for you, and wishing you the best on your travels - when you're back in the UK, let us know and we can help however we can!
Best,
Jeff
It was quick
It was quick, easy, but didn't just prescribe the medication. I was asked all the correct questions and asked for all the relevent information.
October 17, 2025
Unprompted review
Reply from Medicspot
Hi Susan,
Thanks for your feedback!
We’re really glad to hear everything went smoothly for you.
For any support, please don’t hesitate to get in touch!
The Medicspot Team
So far brilliant
So far brilliant! Quick replies and not waiting days for them to respond and quick outcome! I was with another pharmacy before this and let me tell you Medicspot but the others to shame!!!
October 15, 2025
Unprompted review
Reply from Medicspot
Hi Chloe,
We really appreciate your kind words!
Delighted to hear you’ve had a positive experience so far.
For any support, please contact us anytime!
The Medicspot Team
The best customer service
The best customer service, all my questions were answered really quick, fast process of 1st order. I am very pleased to be a new customer with Medicspot.
October 15, 2025
Unprompted review
Reply from Medicspot
Hi Diana,
Thank you for your lovely feedback!
We’re so pleased to hear you had such a positive experience.
For any support, please don’t hesitate to contact us!
The Medicspot Team
Fast, easy process!
Ordered online, then notified within hours that my requested medication had been dispatched. Great service!
October 13, 2025
Unprompted review
Reply from Medicspot
Hi Mark,
Thank you for your feedback!
We’re really glad to hear everything went smoothly for you.
For any support, please don’t hesitate to contact us!
The Medicspot Team
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