Medicspot Reviews 12,348

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent support and customer service, highlighting the quick responses to emails and the helpfulness of the staff. The ordering process is frequently described as straightforward, easy, and efficient, with many appreciating the speed of dispatch and the clear communication. People are particularly impressed with the fast service and the quick resolution of issues, making their overall experience exemplary. However, some customers also noted issues with customer service, mentioning a lack of human support and generic responses. There were instances where people experienced delays in receiving tracking details or responses to their inquiries, leading to frustration and missed treatments.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting excellent support and customer service, with... See more

Order

People report positive experiences with the ordering process, often describing it as quick, easy, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the ordering process quick, easy,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the fast, efficient, and quick... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent support and quick responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was initially surprised by how quickly payment was requested. I felt at the time I’d only given basic information and that I might be dealing with a company more interested in £££’s than prescribin... See more

Rated 4 out of 5 stars

It was pretty straightforward and I was glad of the amount of information that was requested from me, it made me feel more comfortable and confident

Rated 5 out of 5 stars

I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more

Company replied

Rated 5 out of 5 stars

After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more


Company details

  1. Weight Loss Service

Written by the company

Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Absolutely terrible, avoid and save your time and money!

Absolutely terrible! I am so furious! The prescription never arrived. The doctor had no clue about what to do with a simple food poisoning. The funniest thing this GP recommended me to book an appointment with my regular GP(then why the hack I booked an Appointment with a private one?!) Had to diagnose myself and request the prescription that never arrived! The customer service person on the phone sounded like she was 12 years old and just rolled out of bed.

I wish I checked the reviews here before booking the appointment with them. This company needs to sort their act together.

April 4, 2023
Unprompted review
Rated 2 out of 5 stars

Paid £50 for only a 10 minute appointment

Paid £50 for only a 10 minute appointment, not only did the video call not work and I had to do the appointment through a normal call when the concern was about a skin problem but then when I wanted to ask a question about something else I was told I need to book another appointment to discuss the matter. The only solution I got told was to go see a dermatologist and I won’t see one for another month that’s why I wanted a gp appointment and I won’t see my regular gp for another 2 weeks as well.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Rapid Antigen tests for entry to Hong…

Rapid Antigen tests for entry to Hong Kong
The Rapid Antigen tests were received promptly. We submitted our test results less then 24 hours before flying to Hong Kong and had had not expected the doctor's certificate to arrive until sometime on the Sunday morning. However, the certificate arrived before bed on the Saturday night so we were able to relax and have a good night's sleep knowing that we had our requisite paperwork ready for our flight check to check in with British Airways.

March 4, 2023
Rated 1 out of 5 stars

the doctor was late to the call by 10…

the doctor was late to the call by 10 minutes
the doctor said that we could get the prescription filled at any pharmacy but this is incorrect
the pharmacy we found said that the anti-biotics prescribed were not for an ear infection but were for an eye infection
the anti-biotics took 5 days to arrive at the Pharmacy as, according to the Pharmacist they were not readily available
very dissatisfied

March 9, 2023
Rated 5 out of 5 stars

very efficient service

The test arrived within a couple of days. The registration process was very straightforward and the confirmation letter was delivered within the advertised time. Excellent service all round.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Recheduled appointment due to my error

Recheduled appointment due to my error. I was made to feel at ease and not judged for my error by the operator. Appointment with gp excellent. I felt listened to and he asked to revert to phone call to hear me clearly as videoing was intermittent.

February 27, 2023
Rated 5 out of 5 stars

Great experience

The whole entire process was clear, quick with very clear instructions step by step. It was a great successful experience. Thank you

February 27, 2023
Rated 1 out of 5 stars

Waste of time and money

I paid £50 for a medical expertise on a video call. Not only was it wrong (went to the doctor through NHS 2 days after who solved the issue properly) but i was supposed to receive a follow up email the next day with further instructions as i was going to be referred further. I haven’t received absolutely anything except emails asking for a review. I’m really disappointed and will never use Medicspot services again.

February 8, 2023

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