Medik8 Reviews 2,865

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting visible improvements in skin texture, brightness, and overall appearance. Many people appreciate the professional-grade nature of the skincare, which delivers science-backed results and addresses concerns like sensitive aging skin without irritation. The customer service is frequently highlighted as exceptional, with reviewers commending the helpful, professional, and caring support received, even for complex issues. Delivery is often described as quick and well-packaged, contributing to a smooth overall experience. However, some people were dissatisfied with product packaging, mentioning concerns about underfilled tubes or malfunctioning dispensers, which impacted their initial impression and value perception. A few other people also felt that some products had an unpleasant, clinical smell, and a small number of users experienced adverse skin reactions, such as burning or rashes.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the effectiveness and quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for delivering real,... See more

Customer service

Consumers find customer service to be positive, with many describing it as amazing, excellent, and even the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a lot of product from Medik8, via a mixture of their website and also their Amazon store. The cleansing products are great, can’t speak highly enough of the oil & the chlorophyll one.... See more

Company replied

Rated 5 out of 5 stars

I have been using Medik8 products for a couple of years now, the products are medical grade and give science backed results. I was using the C Tetra Advanced & the C Tetra day cream in the AM the... See more

Rated 5 out of 5 stars

What a difference my skin looks , I have day and night routine and my skin looks more refined and less blemished . I am 68 and all my Medik8 products suit my sensitive aging skin , making it feel fres... See more

Rated 5 out of 5 stars

I’ve been using medik8 for a while now and have had nothing but the best service from them. Their products actually make a difference. On the rare occasion where my order hasn’t been perfect and I’ve... See more

Company replied


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Health and Beauty Shop
  5. Skin Care Clinic

About Medik8

Written by the company

Medik8 brand images

We are Medik8, The B Corp certified, British dermatological skincare brand globally renowned for age-defying results without compromise.

Our clinically proven CSA Philosophy addresses 90% of skin ageing concerns* in just 3 easy steps: vitamin C plus sunscreen by day, vitamin A by night. We pioneer cutting-edge, patented skincare technologies led by science, not by trends.

*Based on average change in key indicators of skin ageing, tested on 50 participants using a CSA skincare regime for 6 months


SHOP BESTSELLERS
CSA PHILOSOPHY
BUILD YOUR REGIME
CUSTOMER SERVICE

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 3 out of 5 stars

The moisturizer is OK

The moisturizer is OK, cleanser made my skin very dry

April 25, 2026
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Reply from Medik8

Thank you for your review. We're sorry to hear that you did not enjoy our cleanser. One of our team will reach out to you directly to assist further.

Rated 5 out of 5 stars

Love Medik8 products

Love Medik8 products. Definitely see a difference in my skin since using

April 25, 2026
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Reply from Medik8

Thank you for your review. It's great to hear that you are seeing such a difference in your skin and we really appreciate your kind words about our products.

Rated 5 out of 5 stars

I was very happy to replenish my Medik8…

I was very happy to replenish my Medik8 products as I was running low, however, I'ved realised I forgot to include my favorite moisturiser with spf 50 so I need to make another order asap.

April 25, 2026
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Reply from Medik8

Thank you for your review, Carolle. We really appreciate your loyalty to us and that our Advanced Day Ultimate Protect SPF50 has a place in your daily routine.

Rated 5 out of 5 stars

Fantastic Face cream

Absolutely great. Cream is fantastic, so light and lovely already can see a difference to my skin. Will definitely be using more of your products.
Thank you.

April 24, 2026
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Reply from Medik8

Thank you for your review, Jinty. We're so happy to hear that you are enjoying your Advanced Pro-Collagen+Peptide Cream and are already seeing changes to yout skin. If you would like any product advice, please do get in touch.

Rated 5 out of 5 stars

Lovely products started at level 1 now…

Lovely products started at level 1 now reached level 20 I alternative now one night of ten and the next night with 20
Smooth product goes on easy and absorbs quickly

April 23, 2026
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Reply from Medik8

Thank you for your review, Tess. You've made great progress with Crystal Retinal, and we're delighted to hear that you're enjoying it.

Rated 5 out of 5 stars

Delighted at the results !

Absolutely delighted at the results after using a regime of medik8 products for 3 weeks. My skin is well hydrated, looks incredibly nourished, fine lines are noticeably much less visible and my face is glowing.
Using vitamin C serum, peptide advanced MP,serum, advanced pro-collagen & peptides cream, SPF50 cream (all daily) , and Crystal Retinal 10 ( every second evening ). Delighted.

March 30, 2026
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Reply from Medik8

Thank you for your review, Julie. We're delighted to hear that you are enjoying your products - it looks like you have a great routine in place.

Rated 5 out of 5 stars

Great prompt delivery and great product

Great prompt delivery and great product

April 24, 2026
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Reply from Medik8

Thank you for your review, Donna. We're very happy to hear that you received your order quickly and that you're enjoying using it as part of your routine.

Rated 5 out of 5 stars

Wonderful products and great after…

Wonderful products and great after sales service - I will always buy Medik8 - it has given my skin a fantastic boost, especially the liquid peptides!

April 24, 2026
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Reply from Medik8

Thank you for your review, Barbara. We're so happy to hear that you are enjoying your products, especially the Liquid Peptides. If you would like any guidance with your regime, please do let us know.

Rated 4 out of 5 stars

Quick delivery

Quick delivery
Only one thing I was a tiny bit disappointed with was no sample included at all .. missed a trick here I believe.. but happy with my product nonetheless..

April 24, 2026
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Reply from Medik8

Thank you for your review, Mark. We're happy to hear that you were happy with your product. We take on board your feedback regarding samples and can assure you that we are working on a sustainable sampling solution for the future.

Rated 5 out of 5 stars

Amazing customer service

Victoria is an absolute angel and I can't thank her enough for helping me. I absolutely love Medik8 products I couldn't pick a favourite if I tried! I've used Medik8 for a few years now and they've never let me down. Delivery was quick too. Thank you again Victoria and Medik8

April 24, 2026
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Reply from Medik8

Thank you for your kind review, particularly regarding Victoria. We're delighted to hear that you are a big fan of so many of our products, we really appreciate your loyalty and will pass your kind words onto Victoria.

Rated 5 out of 5 stars

It’s too early to see any positive…

It’s too early to see any positive affects yet but if I went in smell alone then I’d give it 10/10 it’s lovely. I will definitely be giving the cream a good go and buying the next strength after this one. I have high hopes

April 24, 2026
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Reply from Medik8

Thank you for your review, Melissa. It's lovely to know that you enjoy the scent of our products - we consciously use ingredients we know will create a scent that our customers will enjoy. Please do let us know if we can assist you with any aspect of your routine.

Rated 5 out of 5 stars

The best skincare brand

I’ve been using medik8 for a while now and have had nothing but the best service from them. Their products actually make a difference. On the rare occasion where my order hasn’t been perfect and I’ve experienced an issue, their helpful team is always on hand and rectifies promptly. One very happy customer here :)

April 24, 2026
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Reply from Medik8

Thank you for your review, Lydia. We really appreciate your kind words about our team, and are delighted that they always provide a fast and effective resolution for you.

Rated 5 out of 5 stars

Excellent products and service

I have gradually been introducing Medik8 into my skin care and am really pleased with the results and the customer service. The philosophy is simple and easy to follow. I especially love the advanced peptide serum and the ultimate day protect moisturiser.

April 24, 2026
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Reply from Medik8

Thank you for your review, Helen. We're thrilled to hear that you have been using and enjoying your products. We're very happy to hear that Advanced Day Ultimate Protect and Liquid Peptides Advanced MP are some of your must-haves!

Rated 5 out of 5 stars

Love Medik8 products

Love Medik8 products, always efficient delivery from their website too :)

April 20, 2026
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Reply from Medik8

Thank you for your review, Olivia. We're delighted to hear that you're happy with your products and that delivery was speedy.

Rated 5 out of 5 stars

Products are great and very helpful and…

Products are great and very helpful and good customer service - thankyou Victoria for your assistance.

May 5, 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Maya. We're so happy to hear that Victoria was able to assist you to such a high standard and that you are also loving your products.

Rated 5 out of 5 stars

Absolutely Adore this Company

Absolutely love this company. A delivery man left it by my bin and it was taken…Offered to provide evidence to Medic8, but they said, ‘no problem, we’ll sort it’. Steph went above and beyond and super friendly.

November 21, 2025
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Reply from Medik8

Thank you for your kind feedback, Rachel. We're sorry to hear that you encountered an issue with delivery but are thrilled that our team were able to assist you so efficiently.

Rated 5 out of 5 stars

I'm impressed with the Medik8 Team's…

I'm impressed with the Medik8 Team's customer support. I made a mistake in the address, the package had already been shipped, and the team couldn't change anything. They gave me advice on how to contact the delivery company. Even without the ability to intervene in the delivery process, they stayed in touch and supported me until the goods were received. Everything was received successfully. Thank you for your concern; it's always a pleasure!

May 5, 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Natalia. We're sorry to hear that there was an initial issue with your address, but we are so happy to hear that our team provided you with some guidance and stayed in touch with you throughout.

Rated 4 out of 5 stars

Delivery quick

Delivery quick. Ordering efficient. Calming serum actually seems to be making a difference!

April 20, 2026
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Reply from Medik8

Thank you for your review, Judy. We're delighted to hear that you are enjoying your Calmwise Serum.

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