I’ve ordered a product on 21 August. 1 month later I’ve heard nothing. Site has been under maintenance for 2 weeks. I sent emails to query possibly get a refund but no correspondence received. Absolut... See more
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See what reviewers are saying
Wasn't able to purchase 500ml gaviscon in store or get on prescription, so I was delighted to see it available on your website. It was ordered and delivered in a few short days and it was well package... See more
I looked online for a while after a dentist friend recommended this brand Colgate 2800 as I had problem teeth regards black markings. I found Meds Direct To You and the price was reasonable and the pr... See more
Company replied
Wow ! What an amazing costumer service . Very professional. I have ordered a prescription only toothpaste from them as I used to get from my dentist and to be honest much better price and very quick d... See more
Company details
Written by the company
Click, Consult and Receive your medication quickly & discreetly through the post from our UK registered online pharmacy. Huge range of prescription and over-the-counter medications available. Fast delivery and easy ordering process.
Contact info
Office 17 Toll Bar House, 1 Derby Road, Ilkeston , DE7 5FH, Derbyshire, United Kingdom
- 03455480105
- hello@medsdirecttoyou.co.uk
- medsdirecttoyou.co.uk
4.1
Great
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Friendly service
June 6, 2024
Altogether a great communication and…
Altogether a great communication and happy with the product.
May 31, 2024
Did not send what I ordered and…
Did not send what I ordered and customer service is a disgrace, they told me to go buy what I wanted in tescos how rude is that
June 10, 2024
Reply from Meds Direct To You
Dear Mona,
Thank you for taking the time to review our service, I can see this is a replica review as you have posted across our social media profiles also.
Once again we wish to clarify that we DID NOT send you the wrong item. The images on our site are clearly marked as 'for illustration purposes only' and the product bares no confirmation to a flavour choice.
Our pharmacist was not trying to be rude by sign posting you to another provider for the specific flavour you wanted, he was intending to be helpful and actually took time out of his very busy day to source somewhere that you could buy that flavour product.
Whilst I appreciate you are frustrated over this order, we take every effort to ensure accuracy in our website which we feel was very clear.
Your review of our service is actually very unfair and misleading, of course we can't share the email exchanges in public to show how well we have dealt with your query but we fully defend that we have not been in the wrong here.
Again thank you for your order and we're sorry if you had any confusion over the product, we have sent you a link to where this specific flavour can be sourced as we do not have an option to buy specific flavours in that product.
Thank You
Team MDTY
Order placed, not fulfilled
Order place, money taken, no stock so order cancelled by Meds Direct To You. Surely their system knows what stock they have?
May 30, 2024
Unprompted review
Reply from Meds Direct To You
Thank you for taking the time to review our service. We are sorry that we was unable to full fill your order at this time but as you have confirmed a full refund was made.
Across the industry supply of products can change daily for many reasons and whilst we work hard to place items 'out of stock' if we know a long delay is likely sometimes we cant foresee such issues.
We use the exact same suppliers as the big high street pharmacies so it is always going to be a similar issue unless a pharmacy as actual amounts of stock in their store - we try to keep stored medicine to a minimum for safety reasons.
Hopefully you are not put off trying our service again and I hope you manage to get your product from another supplier.
Thanks
Team MDTY
A decent service
Once my ID was checked and having answered a query from the pharmacist, the order whizzed itself through the post. Very pleased, thank you.
April 19, 2024
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