Bad checking what’s paid and what’s delivered/send…..
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off; GREAT customer support! This family business really knows how to take care of you. Kind and quick to answer + super generous if something goes wrong. They stock a wide variety of CBD,... See more
Company replied
Lots of update emails regarding the shipment. Better too many than none. My biggest concern really was that it could be a scam, as there are vape scam shops out there (those often have minimum order r... See more
Company replied
So I was a bit reluctant to buy some of these vapes since they're banned where I live. Decided to go for it anyway, plus a free rolling tray according to the website. Got the vape, taste is amaz... See more
Company replied
Company details
Written by the company
Medvape #1 for dry herb vaporizers in Europe. DHL Express to Your door in 24 Hours!
Contact info
Kingsfordweg 151, 1043 GR, Amsterdam, Netherlands
- +4792252055
- shop@medvape.shop
- medvape.shop
3.3
Average
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's been a month and my order hasn't…
It's been a month and my order hasn't arrive. Customer service doesn't reply. Absolute scammers.
October 13, 2025
Unprompted review
Reply from Medvape.shop
Hi Jose,
Thank you for your feedback. We’re happy to confirm that your latest order was delivered on October 20, 2025, and you can see the tracking here: Posti Tracking LX421981980ES
We truly appreciate that you’ve already ordered from us three times — thank you for your trust and loyalty. Since everything has now arrived safely, we kindly ask you to update or remove your review to reflect the resolved situation.
Welcome back to Medvape!
Everything was good
Everything was good! I can recommend medvape shop. Thanks 👍🏻
September 29, 2025
Unprompted review
Reply from Medvape.shop
Hi Samppa,
Thank you so much for your kind words and recommendation! We’re really happy to hear that everything went well with your order.
Your trust means a lot to us — we look forward to serving you again soon.
Welcome back to Medvape!
Reply from Medvape.shop
Hi Gäglin,
Thank you so much for your 10/10 review! We’re really glad to hear that your package arrived right on time and everything went smoothly.
We appreciate your trust and support — you’re always welcome back to Medvape!
Reliable service
In my original order one of the items had been broken during delivery.
To my pleasant surprise the company voluntarily replaced the broken item with apologies and the new packaging arrived safely. Good job, thank you for the service!
September 25, 2025
Unprompted review
Reply from Medvape.shop
Hi Jussi,
Thank you for sharing your experience with us. We’re glad to hear that the replacement arrived safely and that you’re satisfied with how everything was handled. Providing dependable service is something we take seriously, and your feedback truly encourages our team.
If there’s anything else you ever need, we’re here and ready to help.
Welcome back to Medvape.
Finally all good and fast shipping
Finally all good and fast shipping, good tasty product.
Also the lacking 10 e has been credited, thank you.
September 18, 2025
Unprompted review
Reply from Medvape.shop
Hi Aarne,
Thank you so much for your kind words and for sharing your experience! We’re really glad everything worked out smoothly and that you’re happy with both the product and the service.
We truly appreciate your trust and support — it means a lot to us.
Welcome back to Medvape!
Legit good experience, will order again
So I was a bit reluctant to buy some of these vapes since they're banned where I live.
Decided to go for it anyway, plus a free rolling tray according to the website.
Got the vape, taste is amazing, shipping was seamless, enjoying it very much.
The free rolling tray was somehow transformed into a grinder, but all good!
September 15, 2025
Unprompted review
Reply from Medvape.shop
Hi Patrick,
Thank you so much for your great review! We’re really happy to hear you enjoyed the vape and that everything went smoothly with shipping.
We appreciate your trust and support — and we’ll make sure the next freebie stays a tray, not a grinder 😄
Welcome back to Medvape!
Quick delivery time
Quick delivery time. Product exactly as described, great quality. 1st time I've tried this and it exceeds expectations
September 13, 2025
Unprompted review
Reply from Medvape.shop
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly and that the product exceeded your expectations. It’s great to know your first experience with us was a positive one. We look forward to welcoming you back again soon!
Reply from Medvape.shop
Thanks a lot for sharing! Happy to hear your package arrived quickly and in perfect condition.
fair business
well packaged, arrived in reasonable time with accurate tracking. i'm glad i trusted medvape. the vape is weaker than i expected, but that was my fault for choosing the wrong variant. still a bit sad about it lol
September 9, 2025
Unprompted review
Reply from Medvape.shop
Thanks a lot for sharing your experience! We’re happy to know you felt confident ordering with us and that the delivery was smooth. Sorry the variant didn’t hit the strength you were hoping for — if you need recommendations next time, we’ll gladly point you in the right direction.
Package never came and medvape support…
Package never came and medvape support doesnt even reply to messages. please save your money and sped it somewhere else.
June 2, 2025
Unprompted review
Reply from Medvape.shop
Our apologies for the issue with the local delivery service. We have spoken with this customer personally and arranged a full refund. The case has been settled.
Have not got my shit yet
Have not got my shit yet. I payed last month in the start. Many days with no answers too. Just got my package and missing 1 items out for 2… i see really hard to remember 2 things. But now im waiting answers for when i get me last thing i pay for in the start of August. But i can see its really long from sweden to denmark so maby thats why it take so long🤦♂️😂
August 13, 2025
Unprompted review
Reply from Medvape.shop
Your last product was shipped from another country due to local laws and regulations. Sorry for the inconvenience, and thank you for your patience. Welcome back to Medvape!
Nice vape
Nice vape. THCP is very good. Recommend in any occasion , depending on how much you take off course.
August 19, 2025
Unprompted review
Reply from Medvape.shop
Thank you for sharing your experience! We’re glad you enjoy the vape and THCP. Great to hear you’d recommend it!
Fast delivery to Finland and never sold out.…
Fast delivery to Finland and product I've been ordering many times from Medvape isn't sold out never.
August 19, 2025
Unprompted review
Reply from Medvape.shop
Thank you for your loyalty! We’re happy to hear you always get fast delivery to Finland and find your favorite product in stock. We truly appreciate your trust and look forward to your next order!
Easy and fast!
August 13, 2025
Unprompted review
Reply from Medvape.shop
Thank you for your feedback! We’re glad everything was easy and fast for you. Hope to see you again soon!
One week my order is blocked by UPS
One week my order is blocked by UPS. I contact Medvape and they tell me to find a solution with the carrier. No customer follow-up, service after sale zero.
August 8, 2025
Unprompted review
Reply from Medvape.shop
Ikävä kuulla tällaisesta kokemuksesta. Olemme yrittäneet olla yhteydessä asiakkaaseen ratkaistaksemme asian, mutta emme ole vielä saaneet vahvistusta tiedoista. Jos kyseessä on todellinen tapaus, pyydämme asiakasta ottamaan uudelleen yhteyttä asiakaspalveluumme, jotta voimme auttaa eteenpäin.
We’re sorry to read about this experience. We’ve tried to reach the customer directly to solve the matter, but so far we haven’t been able to confirm any details. If this is a genuine case, we kindly ask the customer to contact our support team again so we can assist further.
Reliable and fast delivery
Super easy ordering and very fast delivery.
I can recommend.
August 1, 2025
Unprompted review
Reply from Medvape.shop
Thank you for your great review! We’re glad ordering was easy and delivery fast. We truly appreciate your recommendation!
Reply from Medvape.shop
Thanks a lot for your feedback! Happy to hear you enjoy the products. Sorry about the little delivery trouble—normally it only takes 2–3 days. We’ll make sure it’s smoother next time!
Terrible delivery time.
The order was placed on the 10th and I was notified that it was ready to ship on the 15th. I never received my product until the 30th. That is a long time to get to Poland from Spain.
July 30, 2025
Unprompted review
Reply from Medvape.shop
Przykro nam z powodu długiego czasu oczekiwania. Międzynarodowe przesyłki Correos z Hiszpanii do Polski mogą czasami trwać dłużej ze względu na procedury związane z obsługą importu w Polsce. Kontrole celne i lokalne przetwarzanie mogą wydłużyć dostawę o kilka dni. My zawsze staramy się jak najszybciej przygotować i wysłać zamówienia, ale szybkość doręczenia zależy również od obu usług pocztowych. Dziękujemy za cierpliwość i zapewniamy, że będziemy rozważać nowych przewoźników, aby w przyszłości dostawy były szybsze.
We’re sorry for the long wait you experienced. International shipments to Poland can sometimes take extra time because of how import parcels are handled once they arrive in Poland. Customs checks and local processing may add several days to the delivery. While we always prepare and dispatch orders quickly, the transit speed also depends on both postal services involved. We appreciate your patience and will also look into new carriers for faster deliveries in the future.
I orderd 2 vapes super lemon haze
I orderd 2 vapes super lemon haze. I only got one, and it didnt work, no power in it or nothing, so i had to put the oil in another vape i bued from you... please send me a messeage on and tell me what we are goung to do about it. I am a loyal customer and this stuff cant do. Thx
July 30, 2025
Unprompted review
Reply from Medvape.shop
We’re sorry to hear about this experience. We always make sure to fill all orders, and we are already reaching out to this customer directly to resolve the matter. Thank you for your loyalty — we’ll take care of it.
Good price and support but very bad tracking and delivery time
Had to call support myself to see what the status was of my order. Ordered on June 20 and supposed to be delivered 24-48 hours later to Spain. Instead they delivered the package on July 9 at a pickup point after sending me a message that nobody was home while I waited all day. Still I give 2 stars, 1 for the good price and the second for the helpful support from Kris.
July 9, 2025
Unprompted review
Reply from Medvape.shop
We’re so sorry for the inconvenience with that particular order. The delay was related to our transition to a new warehouse, but everything is sorted now. We’re glad you appreciated our support, and we look forward to welcoming you back!
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