Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more
Company replied
Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more
Company replied
They provided very quick service and were true to their word. If you're honest about the condition of your device, you'll receive an honest price. I find it frustrating when people leave negative revi... See more
Company replied
Company details
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Mobile Phone Repair Shop
- Phone Repair Service
Written by the company
Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).
Sell your phone for cash.
Written by the company
- Top prices paid!
- We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.
Free Same Day Shipping
Next day delivery on all orders received before 1pm*
*Applies to all orders placed Monday to Friday before 1pm
Contact info
Meelie Mobile, Holditch House, Holditch Road, ST5 9JQ, Newcastle-under-Lyme, United Kingdom
- 01782576931
- sales@meeliemobile.com
- meeliemobile.com
Get the latest phones for less!
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Quick Service
Straight forward quoting a price it was the best offer sent it off on 3rd and got money straight into my bank account on 4th no messing about no haggling. Great Service would definitely recommend and they plant a tree fabulous
June 4, 2026
Unprompted review
Reply from Meelie Mobile
Dear Jay,
Thank you for your fantastic review! We're so pleased you found the process straightforward and hassle-free. It's great to hear you appreciated our fast payment and tree planting initiative too. Thanks for your recommendation!
Many Thanks,
Hannah
Wow what can I say for a first time…
Wow what can I say for a first time using meeliemobile very outstanding service I shall sure recommend to friends and family thank you very much
June 4, 2026
Unprompted review
Reply from Meelie Mobile
Dear J Y,
Thank you for your wonderful review! We're delighted your first experience with Meelie Mobile was such a positive one. We really appreciate your recommendation and look forward to helping your friends and family too!
Many Thanks,
Hannah
Really speedy experience
I was a little nervous about using Meelie as I hadn't come across them before, but the positive reviews swayed me. They offered - and stuck to - a fair selling price for my phone, communication was great, and it took only six hours from them receiving my phone to me having the money in my bank account. Super simple. Would recommend.
June 2, 2026
Unprompted review
Reply from Meelie Mobile
Dear Julie,
Thank you for your fantastic review! We're so pleased to hear you had a speedy and straightforward experience with us. We really appreciate your recommendation and hope to help you again in the future!
Many Thanks,
Hannah
Very fast and professional service
Very fast and professional service. Quick payment same day. They paid as much as they promised.Thanks again
May 28, 2026
Unprompted review
Reply from Meelie Mobile
Dear PETER,
Thank you for your wonderful review! We're delighted to hear that you found our service fast and professional, and that your payment was processed the same day. It's great to know we met your expectations, and we truly appreciate your feedback.
Kind regards,
Hannah
Excellent Service
Never used these people before but I'm very impressed them. I had an email this morning to say they'd received my phone and were checking it, then I had another email from them to say the phone had passed they're checks and I would get my money and it's in my bank this afternoon. So I will use them again
May 29, 2026
Unprompted review
Reply from Meelie Mobile
Dear Claire Morton,
Thank you for your fantastic review! We're delighted to hear that your first experience with Meelie Mobile was such a positive one. We pride ourselves on keeping customers informed throughout the process and making payments as quickly as possible. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Hannah
Meelie was really helpful with my phone…
Meelie was really helpful with my phone sale. I got my payment the same day the phone was received by them. The process was really quick.
May 29, 2026
Unprompted review
Reply from Meelie Mobile
Dear Olivia,
Thank you for your wonderful review! We're delighted to hear that you found the process quick and straightforward, and that your payment was received the same day as your phone arrived with us. We appreciate your support and hope to assist you again in the future.
Many Thanks,
Hannah
Reply from Meelie Mobile
Dear Abshir,
Thank you for your continued support! We're delighted to hear you're happy with your second purchase and that your phone arrived quickly. We look forward to serving you again in the future.
Many Thanks,
Hannah
Quick and easy
Received parcel, had it tested and payment sent out all on same day. Can't fault it.
May 28, 2026
Unprompted review
Reply from Meelie Mobile
Dear Danielle,
Thank you for your 5-star review! We're pleased to hear that your device was received, tested, and paid for so quickly. We appreciate your feedback and thank you for choosing Meelie Mobile.
Many Thanks,
Hannah
Quick delivery and the phone was in…
Quick delivery and the phone was in good condition as described. Would definitely buy from Meelie mobile again
May 20, 2026
Reply from Meelie Mobile
Dear Spencer Halcomb,
Thank you for your fantastic review! We're delighted to hear that your phone arrived quickly and matched its description. We appreciate your support and look forward to serving you again in the future.
Many Thanks
Hannah
Worst company I've dealt with
Worst company I've dealt with, in fairness with grading even though meets the website criteria. Rude staff, be aware do not send any accessories with device as these will be kept by the company when offered 200 less then quoted. Stay away
May 15, 2026
Unprompted review
Reply from Meelie Mobile
Dear Tom Denton,
We're sorry to hear you were unhappy with your experience. All devices are assessed against the grading criteria published on our website, and any revised offer is based on the condition found during inspection.
Regarding accessories, our Terms & Conditions clearly advise customers not to send accessories with their device, as we cannot guarantee their return.
Many Thanks,
Hannah
Phone despatched very easily and…
Phone despatched very easily and evaluated and paid promptly.
May 22, 2026
Unprompted review
Reply from Meelie Mobile
Dear Bob,
Thanks for the great review! We’re really pleased you found the process easy and that your phone was evaluated and paid for promptly.
Many Thanks,
Hannah
Fast shipment of the shipping label
Fast shipment of the shipping label
Quick and easy to use and very fast payment would definitely recommend
May 18, 2026
Unprompted review
Reply from Meelie Mobile
Dear Sarah Franks,
Thanks for the great review! We’re pleased you found the process quick and easy, from receiving the shipping label to getting paid fast. Really appreciate the recommendation!
Many Thanks,
Hannah
Meelie Mobile great all round service
First time i have ever looked to sell back my old phone.
The process was quick and seamless. They informed me via email of updates from receipt of my phone to letting me know that they are looking over it to the payment coming in on the same day as it was received by them. The price offered was one of the best in the market.
Great service all round. will use again in the future for sure.
May 20, 2026
Unprompted review
Reply from Meelie Mobile
Dear navdeep kamboh,
Thanks so much for your great review! We’re really glad the process was quick and seamless from start to finish, and that our updates kept you informed throughout.
Delighted you were happy with the price too — we really appreciate your support and look forward to helping again in future.
Many Thanks,
Hannah
Quick Service
Quick Service, easy to chose, description of phone , including condition, spot on !
Great value and love my "new" phone
May 11, 2026
Reply from Meelie Mobile
Dear David Dunton,
Thanks so much for the 5-star review! We’re really pleased you found everything clear and easy, and that you’re loving your new phone!
Many Thanks,
Hannah
Go with a different provider if you have the option
The actual communication from Meelie Mobile was polite and responses were reasonably quick, so I cannot fault the customer service staff themselves. However, the overall experience became very disappointing because of the fine print around “non-EU” devices.
I sent in a Samsung phone purchased in Poland, so naturally I assumed it qualified as an EU device. Only after they received it was I told it was considered “non-EU” because it had apparently been manufactured outside Europe.
The issue is that no normal customer would realistically know this distinction beforehand, and the website does not provide any clear guidance on how to check whether a device qualifies. There is no IMEI checker, no list of affected models, and no explanation that manufacturing location, rather than where the phone was officially sold, is what determines eligibility.
To make matters worse, they then demanded a £35 fee just to return my own device, despite the phone only being valued at £20. I even offered to provide my own prepaid tracked return label, but this was refused.
I have used several other trade-in providers before and none of them charged a fee simply to return an unaccepted device. Most either return the item free of charge or only charge standard postage costs.
While the service initially seemed straightforward, the hidden conditions and excessive return fee left a very poor impression overall. Unfortunately, because of this experience, I would recommend using other trade-in providers instead.
May 19, 2026
Unprompted review
Reply from Meelie Mobile
Dear MG,
Thanks for taking the time to share your feedback. We’re pleased to hear our customer service team was polite and responsive throughout.
We’re sorry for the disappointment regarding the device classification and return fee. We do send clear guidance immediately after an order is created advising customers not to send “red flag” devices, including non-EU units, and this is also outlined in our terms.
That said, we understand your concerns around clarity and expectations and appreciate you highlighting this — we’ll continue reviewing how this information is communicated to make it as clear as possible upfront.
Thanks again for your feedback.
Many Thanks,
Hannah
Extortion at best!
Sent in my Non-Eu (US) version Samsung galaxy phone via the prepaid label. When filling in the form to send via the compareandrecycle website there was no mention about them not accepting non-EU models. This was hidden in their Terms and conditions. So obviously my phone was rejected. But am not happy to have paid a £35 "handling fee" to have it returned. I had sent it in with a screen protector and a case. It was returned to me without either. There was no alternative for the handling fee and felt like I was held to ransom and had to pay the £35 fee to get my phone back. This when compareandrecycle says there is no return fee for them. The alternative to the fee being them having my Phone for free. I understand paying the return postage but the fee is down right extortionate! Absolute thugs!
I've had about 6 phones recycled over the years with different recyclers and had a couple of them returned by paying the return postage but never been charged a fee. Disgusting practice. Avoid at all cost!
May 5, 2026
Unprompted review
Reply from Meelie Mobile
Dear Ryan A,
Thanks for taking the time to leave your feedback. We’re sorry to hear you’re unhappy with your experience.
Non-EU devices (including US models) are flagged as non-eligible, and this is highlighted during the order process and in our terms, along with an email sent after order creation advising customers not to send restricted devices.
In cases where a device is returned, a handling/return fee is applied to cover inspection and logistics costs. Our terms also advise that we cannot guarantee the return of accessories, and screen protectors are removed as part of the assessment process to ensure the device condition is checked accurately.
We appreciate your feedback and will continue working to ensure this information is as clear as possible upfront.
Many Thanks,
Hannah
Brilliant
From start to finish the process was really easy. The instructions were clear, the assessment of my old phone was completed within 2 days and the payment was made really quickly. Fantastic!
May 18, 2026
Unprompted review
Reply from Meelie Mobile
Dear Kaylee,
We’re glad to hear you found the process easy from start to finish and that everything was handled smoothly, including the assessment and payment. It’s great to know things met your expectations overall.
We appreciate your support and hope to help you again in the future.
Many thanks,
Phoebe.
Very quick simple and easy
Very quick simple and easy from getting the quote and being paid. No challenges on phone condition money paid straight to my bank account
Would use them again
May 18, 2026
Unprompted review
Reply from Meelie Mobile
Dear Andrew Alden,
Thank you for your feedback, we’re glad to hear you found the process quick, simple and easy, from getting your quote through to receiving payment.
We look forward to helping you again in the future.
Many thanks,
Phoebe.
Great service
Great service, so easy to use, i received an envelope in the post to return my phone to them, and I clicked the cheque option and it can the day after they received the phone so it was super fast and efficient. Highly recommend using them to recycle any tech device's
May 15, 2026
Unprompted review
Reply from Meelie Mobile
Dear Gareth,
Thank you for your great feedback! We’re pleased to hear you had a positive experience and found the process quick and easy. We appreciate your recommendation and support.
Many thanks,
Phoebe.
Easy sales process
Easy sales process, easy delivery and quick payment. Thank you!
May 15, 2026
Unprompted review
Reply from Meelie Mobile
Dear Abbie,
Thank you for your kind feedback! We’re really pleased to hear that you found the sales process, delivery, and payment all quick and easy. We appreciate your support and hope to see you again in the future.
Many thanks,
Phoebe.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.