Meelie Mobile Reviews 

5,192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and easy process, highlighting the company's efficiency and reliability. Many people appreciate the excellent communication and updates provided throughout the selling journey. Reviewers frequently mention receiving the exact quoted amount, with payments often processed on the same day the device is received. However, some customers also noted dissatisfaction with significant reductions in their initial quotes. These reductions often stemmed from discrepancies in the assessed condition of devices, citing minor scratches or marks that users felt were exaggerated or non-existent.

What people talk about most

Service

Users describe positive interactions with service, highlighting its ease, speed, and efficiency from start to... See more

Payment

Consumers find payment to be a positive experience, with many reviewers highlighting the speed and efficiency... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing satisfaction, stating that the company... See more

Product

People report ambiguous experiences with product, with many customers expressing frustration over reduced... See more

User experience

Customers had positive experiences with the user experience, describing the process as incredibly easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more

Company replied

Rated 5 out of 5 stars

Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more

Company replied

Rated 5 out of 5 stars

Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more

Company replied

Rated 5 out of 5 stars

They provided very quick service and were true to their word. If you're honest about the condition of your device, you'll receive an honest price. I find it frustrating when people leave negative revi... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Cell Phone Store
  3. Mobile Phone Repair Shop
  4. Phone Repair Service

Written by the company

Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).

Sell your phone for cash.

Written by the company

Top prices paid!
We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.

Free Same Day Shipping

Next day delivery on all orders received before 1pm*

*Applies to all orders placed Monday to Friday before 1pm

Contact info

Get the latest phones for less!

Big savings on new & refurbished smartphones, tablets and more

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,192)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saw good reviews about them and after…

Saw good reviews about them and after poor service from others thought give them a go great service over a bank holiday so a few issues with Royal Mail .
Will use Meelie again when the time comes.

March 30, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Michael Woodall,

Thanks for giving us a try and for your kind words! We’re glad you had a great experience and appreciate your patience with the Royal Mail delays. We look forward to helping you again next time!

Many Thanks,
Hannah

Rated 5 out of 5 stars

The process was so easy and straight…

The process was so easy and straight forward was definitely use again

April 7, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Helen Aimes,

Thanks for your kind words! We’re glad you found the process easy and straightforward.

Many Thanks,
Hannah

Rated 1 out of 5 stars

Awful company

Awful company - same con of offering best price and then changing the offer once they get your phone. Just sell it on Ebay.

Reply: I sold it at CEX for the same as originally quoted by meelie for good condition. The phone was 100% good condition and matched the description. The past 2/3 times I have used websites they try lowering the price. I wont bother any more.

April 9, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Joshua,

We’re sorry you feel this way. We pride ourselves on offering fair and transparent pricing, and any adjustments are only made if the device condition differs from the original description.

Many Thanks
Hannah

Rated 5 out of 5 stars

Speedy service!

I posted an old mobile off to be sold to Meelie on the 31/3/2023, and had the offered price in my bank account by the early afternoon of the 2/4/2023.
Their criteria for each offered price was very clear and detailed, and above other companies I'd searched.
Messages were sent to inform me, when they had received my package and when the payment had been made.
I didn't know that a tree was planted for every review received but it pleased me to know that.

April 2, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear ARM,

Thank you for your kind feedback! We're glad to hear that you find our service trustworthy, reliable, and fast, and we appreciate your support for our tree-planting initiative.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Very good thank you so much

Very good thank you so much

March 26, 2026
Meelie Mobile logo

Reply from Meelie Mobile

Dear Kamil,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Excellent service

Excellent service, fast payment. Would recommend to anyone. Thank you

April 2, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear KA,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Great Service, fast and efficient

First time using this company sent by a prepaid label. Posted Monday received weds , 5 hrs later received payment in my bank. Great service fast and efficient. Will be using this company again

April 1, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Debbie Buckingham,

Thank you for your kind words! We are delighted to hear that you found our service efficient and reliable.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Best phone recycle I've ever used

Every time I sell/recycle a phone I dread the delays and reductions in amount paid. But with Meelie I was paid the amount promised, within a matter of hours after my parcel arrived with them. Delighted. Will be using then again!

April 1, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear gareth gibbon,

Thank you for sharing your feedback! We are glad to hear that you found our process easy and received the quoted amount.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Easy fast transaction.

Had a great and easy transaction with Meelie, ordered a postage label, it arrived quickly packed up the phone and sent it , the day they received it they sent payment, flawless and easy service oh, also offered the most out of all the phone buying companies, would certainly use the company again. Thank you Meelie, the way business should be done.

April 1, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Craig wallace,

Thank you for your fantastic review! We're delighted to hear you were happy with our fast service and competitive pricing. It's great to know everything was completed smoothly and quickly. We really appreciate you choosing us!

Many Thanks,
Hannah

Rated 5 out of 5 stars

Fab experience

Fab experience. I'm old school so asked for an address and bag to be sent out. Received really quickly, sent off. Kept appraised all the way along. Given the price quoted and check in the post (old school)

March 30, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Merryl Quilter,

Thank you for your kind feedback! We are delighted to hear that you found our service fast.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Excellent service

Good offer for my phone easy to send phone to them, prompt decision and recieved money more or less straight away
Excellent service
Thank you

March 30, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Mrs Smith,

Thank you for your kind feedback! We are delighted to hear that you found our service fast and reliable.

Many Thanks,
Hannah

Rated 5 out of 5 stars

The best Meelie mobile prompted.

The best Meelie mobile prompted.
I recommend

March 30, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Customer,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Great experience from start to finish.

Great experience from start to finish.

March 27, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Rasti Tomas,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Excellent service and trustworthy

Excellent service and trustworthy. Speedy transaction no quibbles

March 27, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Sjw,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Very fast no messing around with this…

Very fast no messing around with this company

March 27, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Marion,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 1 out of 5 stars

AVOID

Unfortunately all these companies are the same. Offer you a great price then dramatically cut the offer once recieving. Another one to AVOID

March 25, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Matt,

Thank you for sharing your experience with us. We would appreciate it if you could provide us with your Meelie reference to assist us in looking into this matter further.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Satisfied

Good service from the company , prompt payment

March 26, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear A L Cotton,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Checked out Meelie and they instantly…

Checked out Meelie and they instantly sent me an offer for an unwanted gift. 2 days later Money in account. Very quick

March 25, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Chris,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Amazing experience so fast and easy…

Amazing experience so fast and easy sent of via special delivery yesterday they received it today checked everything and was paid out today same amount quoted. Staff are friendly and helpful aswell.

March 25, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear Roxanne Hicks,

Thank you for your kind feedback! We are delighted to hear that you had a positive experience with our service.

Many Thanks,
Hannah

Rated 5 out of 5 stars

Fast, Transparent and £150 Better Than the Rest – Genuinely Impressed

I’ve sold a few phones over the years and usually just stuck with the well-known names, assuming they were the safest option. To be fair, I’d never had a bad experience… until now I realise just how much better the process *can* be.

This time, I decided to shop around and came across Meelie Mobile. Straight away, they offered me £150 more than the other companies for my iPhone 17 Pro, which definitely caught my attention.

Although they provide a free postal option, I chose to send it via Royal Mail Special Delivery (£10.50) for extra peace of mind given the value of the device. I dropped it off at 13:54 on Monday, and by the next morning, I’d already received confirmation that it had been booked in for review. By 11:30am the same day, I had another update confirming the device met expectations and that payment had been processed into the queue.

The speed alone is impressive, but what really stood out was the communication. Every step was clear, prompt, and reassuring. Compared to other services I’ve used, this has been by far the quickest and most transparent experience.

A special mention as well to Ruby from their team. When I initially didn’t receive my confirmation email on the first attempt, I was concerned about duplicate references and potentially causing issues. Ruby responded quickly, multiple times, and couldn’t have been more helpful or reassuring. That level of customer care makes a huge difference.

Based on this experience, Meelie Mobile have completely won my trust. I’ll be using them going forward without hesitation, and I’ve already recommended them to family.

Genuinely impressed.

March 24, 2026
Unprompted review
Meelie Mobile logo

Reply from Meelie Mobile

Dear K&C Will,

Thank you for your lovely review! We’re really pleased to hear you had such a positive experience. We appreciate your trust in Meelie Mobile and hope to work with you again in the future.

Many Thanks,
Hannah

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